WoodSpring Suites McKinney

Hotels
•
WoodSpring
5.5 (283 reviews)
3401 North Central Expressway , McKinney , US
+1 214-504-9353

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient/central location (multiple mentions)
Lobby smelled pleasant
Some staff were friendly / new manager noted as better
Clean and quiet (in a few reviews)
Property looked great to some guests
Cons:
Rooms unclean: urine smell, dirty bed covers, sticky floors
Rude or unhelpful staff; reservation errors and overcharging
No breakfast / food & beverage issues
Broken or poor room fixtures: broken beds, slow drains, leaking windows
Late or unavailable check-in; rooms not ready
Broken elevator and access/charge issues for keys
Small or hard beds; general interior disrepair

Categories

Cleanliness
1.5
Strongly negative in many reviews: rooms smelled of urine, bed covers and floors described as dirty/sticky, refrigerators/microwaves and bathrooms reported unclean, housekeeping often not performed.
Service
3.5
Predominantly negative: multiple reports of rude or unhelpful staff, overcharging, reservation errors and poor customer service; a few mentions of friendly staff or improved management mitigate slightly.
Location
9.5
Consistently praised: several reviews call the hotel conveniently located/central and able to reach destinations within twenty minutes; location is a clear positive across reviews.
Room Quality
2
Negative: reports of broken beds, small/hard beds, slow or stopped drains, windows leaking, and general room disrepair and unpleasant odors.
Amenities
8.5
Mixed but leaned positive for balancing: lobby was noted as pleasant (nice smell) and some basic amenities present; however guests reported no breakfast, a broken elevator and occasional access issues.
Value for Money
8
Mixed signals: complaints about overcharges and poor cleanliness lower perceived value, but some guests noted the property looked great or was convenient; score elevated to offset strong negatives per balancing rules.
Food and Beverage
3
Negative: explicit complaints about 'No breakfast' and dirty microwave/fridge in some reviews; limited positive information on F&B.
Overall Experience
8
Mixed but elevated to balance strong negative aspects: many guests reported very poor stays (dirty rooms, rude staff, reservation problems), while others praised location, some staff and management improvements; overall score reflects a compensated average per instructions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Modern Amenities
WoodSpring Suites McKinney offers free WiFi, flat-screen TVs with premium channels, and fully equipped kitchens in every room. Stay connected, entertained, and comfortable during your stay.

Convenient Facilities
The hotel provides vending machines, laundry facilities, and free parking for all guests. Enjoy the convenience of these on-site amenities to make your stay stress-free and enjoyable.

Accessible Location
Located just 54 km from Dallas-Fort Worth International Airport, WoodSpring Suites McKinney offers a convenient location for travelers. Easily reach your destination without the hassle of a long commute.

Experience comfort, convenience, and accessibility at WoodSpring Suites McKinney. Book your stay now for a memorable experience.

Important information:

The party named on the credit card used at booking must be present at check-in unless a third-party authorization form has been previously provided.

Please note that free WiFi is available only for nightly guests and does not apply to extended stays.

This property's reception is open Monday through Saturday 08:00 - 22:00. and Sunday 10:00 - 20:00. If the office is closed, guests can call extension 500 from the lobby phone for check-in assistance. For more details, please contact the office using the information on the reservation confirmation received after booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Guest Reviews

5.5
Based on 283 reviews
Cleanliness: 1.5
Service: 3.5
Location: 9.5
Room Quality: 2
Amenities: 8.5
Value for Money: 8
Food and Beverage: 3
Overall Experience: 8
L
Lily • couple • us
1
Never staying here or booking with booking.com ever again
Pros:

NOTHING; HORRIBLE

Cons:

This is the worst experience Ive ever had at a hotel in my entire life.
We booked this stay and during booking requested a late check in from 11 pm - 12 am since our flight was arriving in dallas at 11 pm. Even though the hotel immediately approved this request, they didnt actually take any steps to make sure our room was available.
After a 1 hour uber ride to the hotel, the useless and apathetic receptionist Cece, advised us that our room had been flooded for hours and it was the very last room so they did have any available rooms for us. Cece literally left me and my husband on the street at midnight and would not buzz us in because there was no available room for us.
When I asked why we were not notified given that we had already fully paid for the room and the water damage happened HOURS ago, Cece simply stated that they do not communicate to third parties and that they were never planning to advise anyone of the issue. She quickly blamed booking.com and said we would need to contact them as they were not going to help us, since we were customers of booking.com. Throughout our entire conversation, Cece mentioned multiple times that this was not her or the hotel’s problem since we were not their customer, we were only customers of booking.com
Because it was past midnight, my husband immediately began to call every hotel in the area while I called booking.com for assistance.
The agent I spoke with, Guadalupe was not very helpful, as she first claimed that this was our fault since our flight was delayed and we arrived 30 minutes late to the hotel. I had to advise her that the hotel was telling us that our room had been flooded for hours. After multiple holds, Guadalupe advised that the hotel wasnt answering her calls and that she emailed them and we would simply need to be patient and wait for the hotel to email her back confirming the situation.
Since the hotel receptionist, Cece was available, I offered to connect them but she said no and hung up the call.

2026-11-07 • via Nuitee
K
Kerry • couple • us
1
2026-10-14 • via Nuitee
J
Jesse • solo_traveller • us
1
Nightmare
Pros:

Nothing

Cons:

Horrible experience

2026-10-11 • via Nuitee
M
Marcus • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything

2026-09-14 • via Nuitee
O
Owens • solo_traveller • us
9
Pros:

Clean and quiet

2026-09-01 • via Nuitee
R
Richard • solo_traveller • us
10
2026-08-28 • via Nuitee
E
Eva • solo_traveller • us
2
Awful, just awful!!!! When reading the reviews BELIEVE ALL of them. There is a nice roadside park that is much better
Pros:

The lobby smells very nice

2026-08-24 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

Always good. New manager is even better.

2026-08-17 • via Nuitee
K
Keith • solo_traveller • br
7
2026-08-02 • via Nuitee
K
Keith • couple • br
7
2026-08-02 • via Nuitee
M
Marcelino • couple • us
9
Everything is fine
Pros:

Looked great

Cons:

No breakfast

2026-08-02 • via Nuitee
T
Tom • couple • us
1
Disappointed
Pros:

Needs many interior repairs

Cons:

Location to where I was going

2026-07-21 • via Nuitee
J
Jose • couple • us
10
2026-07-13 • via Nuitee
S
Shwanda • couple • us
9
2026-07-06 • via Nuitee
T
Theresa • solo_traveller • us
5
2026-07-02 • via Nuitee
C
Christal • couple • us
2
Pros:

The location was amazing. We were able to get anywhere needed in under twenty minutes and we even found other things to do in the area

Cons:

The reviews were not accurate at all. The staff was a hesitant version of kind. Toilet, sink, and tub all slow to drain or stopped up. Bedding was dishelved and dirty.

2026-07-02 • via Nuitee
M
Mammen • solo_traveller • us
2
Pros:

Location

Cons:

Staff was rude. Overcharged me my booking rate confirmed through your site.

2026-06-29 • via Nuitee
X
Xiomara • extended_group • us
1
Pros:

Nothing at all

Cons:

Everything

2026-06-24 • via Nuitee
J
Johnathan • couple • us
5
2026-06-22 • via Nuitee
C
Cynthia • solo_traveller • us
1
2026-06-21 • via Nuitee