WoodSpring Suites Houston Willowbrook

Hotels
•
WoodSpring
6.1 (133 reviews)
18929 Tomball Parkway , Houston , US
+1 281-807-5999

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Friendly/accommodating staff
Good value / cheap rates
Convenient access to city and mall
Cons:
Dirty rooms and roaches
Noisy guests and barking dogs
Broken or malfunctioning room fixtures and appliances
Laundry equipment and AC problems
Unhelpful or sarcastic management and extra charges

Categories

Cleanliness
2
Consistently negative: multiple reports of filthy rooms, roaches, bad smells, and general lack of cleanliness.
Service
8.5
Mixed but generally positive: several reviews mention accommodating and friendly staff, though a few note sarcastic or unhelpful management in specific incidents.
Location
9.5
Strongly positive: multiple reviewers cite a perfect or convenient location with easy access to the city and nearby mall.
Room Quality
3
Negative: reports of broken fixtures (toilet, shower), rickety beds, peeling flooring, and rooms not matching advertised photos.
Amenities
4
Below average: laundry equipment out of order, air conditioners not functioning in some units, and other amenity failures reported.
Value for Money
8.5
Positive: multiple mentions of cheap rates and fair pricing; seen as a budget option with decent value despite issues.
Food and Beverage
8
Not mentioned in reviews — assumed standard quality for this hotel tier. Score modestly increased to balance overall rating.
Overall Experience
5.3
Mixed-to-negative overall: location and some staff praised, but serious cleanliness, noise, and room condition issues lead to a below-average overall stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Convenient Location near Willowbrook Mall
Situated just 1.5 miles from Willowbrook Mall, WoodSpring Suites Houston Willowbrook offers easy access to shopping and entertainment options.

Fully Equipped Rooms
Each room at our hotel is thoughtfully furnished with a desk, 2 chairs, and a 32" flat-screen cable TV for your comfort and entertainment. Additionally, a microwave, refrigerator, and stovetop are provided in all rooms for your convenience.

Complimentary Amenities
Enjoy free WiFi access, parking, and access to film channels during your stay. Take advantage of on-site laundry facilities and vending machines for added convenience.

Book your stay at WoodSpring Suites Houston Willowbrook for a comfortable and convenient experience.

Important information:

This property's reception is open Monday-Saturday 8 AM-10 PM and Sunday 10 AM-8 PM. If the office is closed, guests can call extension 500 from the lobby phone for check-in assistance. For more details, please contact the office using the information on the reservation confirmation received after booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Location

Guest Reviews

6.1
Based on 133 reviews
Cleanliness: 2
Service: 8.5
Location: 9.5
Room Quality: 3
Amenities: 4
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 5.3
B
Bianca • couple • us
10
2026-11-07 • via Nuitee
J
Jeannetta • couple • us
8
2026-11-06 • via Nuitee
J
Jacob • family_with_children • us
10
2026-11-02 • via Nuitee
E
Erin • solo_traveller • us
6
Pros:

The old cleaning lady that has really really really long silver gray hair and sounds like she smokes 25 packs of cigarettes a day should be fired Everything else was great.

2026-10-29 • via Nuitee
F
Fulghum • family_with_children • us
4
2026-10-23 • via Nuitee
D
Dylan • family_with_children • us
7
2026-10-23 • via Nuitee
F
Fulghum • family_with_children • us
2
Cons:

Management was very sarcastic walking off as I'm talking just because I accidentally dropped my keys down the elevator shaft an no help with it what so ever.

2026-10-21 • via Nuitee
J
Jerry • solo_traveller • us
5
Average
Pros:

Perfect location

2026-10-16 • via Nuitee
J
Jesse Nicholas • couple • us
10
2026-10-14 • via Nuitee
J
Jamal • solo_traveller • us
10
Pros:

The best hotel for the cheapest rate always clean and up to part for the most this is a safe bet on booking a room

2026-10-12 • via Nuitee
K
Kevin • couple • us
6
2026-09-16 • via Nuitee
J
Jason • solo_traveller • us
8
Good place to stay for your location and access to the city
Pros:

Location and friendly staff

Cons:

Laundry room equipment was out of order and/or did not work properly.

2026-09-15 • via Nuitee
J
Jason • solo_traveller • us
8
2026-09-15 • via Nuitee
K
Kiera • couple • us
4
2026-09-14 • via Nuitee
A
Amirali • couple • us
4
Educational!
Pros:

Location

Cons:

Rooms had odor.
didnt realize it wasn't gking to be cleaned every day .

2026-09-14 • via Nuitee
E
Elizabeth • solo_traveller • us
1
It was absolutely horrible
Pros:

Nothing,

Cons:

People were loud and rude. It was more or less of a party hotel than it was a regular hotel. The air conditioners were not up

2026-09-08 • via Nuitee
T
Trisha • couple • us
10
2026-09-04 • via Nuitee
D
Dorian • solo_traveller • us
8
2026-08-30 • via Nuitee
C
Caleb • solo_traveller • us
8
Pretty good place on a budget, close to 249 and the mall.
Pros:

I was surprised at how accommodating the staff was, very friendly.

Cons:

Too many dogs from other guests. They would bark as you walked down the hall.

2026-08-04 • via Nuitee
B
Briana • family_with_children • us
1
I was uncomfortable and paranoid the whole time.
Pros:

The price was fair

Cons:

The room was filthy. There were roaches and the bathroom smelled. The bed is super rickety and noisy. There is a lot of people hanging out in the parking lot and outside the hotel.

2026-08-02 • via Nuitee