WoodSpring Suites Conroe

My toilet got stopped up and the plunger didnt work to unplunge it. I had to use the restroom in the hall which I had to ask for the key each time.

The staff kept walking into my room while I was in there, the Wi-Fi kept going out, and during my entire 3 day stay I never received my drying towel after asking everyday.

People hanging out in the parking lot

When I arrived I came in two employees were in the lobby chatting basically told me to come back later check in wasn't until 3: 00pm lobby smelled like marijuana as did rest of the facility

Seemed like some of the guest we a bit on the shady side ? No fault of the property , just the way things are !

It felt like an apartment jail complex

We checked in barely 24 hours ago.
We noticed a funky smell not thinking anything of it.
This morning we went to the science museum, came back and I was about to give my 5 month old a bath and found BLACK MOLD in the bathtub. first I called the front deck and the woman who answered I don't remember her name but I believe it started with an R had an attitude and started saying "well are you sure it's not rust" I said "no it's black and fuzzy" and she said again "well my maintenance man just left so nothing I can do." I went down with pictures. I had asked about refund policy and in a very snippy tone she said "we don't do refunds so I'll just have to move you rooms". Then she had called the manager Victor stating "hey Victor apparently there's mold in 301, the maintenance man just left" then finishing her plan with what we were going to do. Once we looked at the other room it smelled awful of mildew. We decided it was best to get our son checked out as a just in case, during that time, I called Booking.Com (third party company we booked through) and they issued a refund because the gentleman I spoke with was HORRIFIED there was mold.
Thankfully we are not staying there another night

Dirty, smelly, strong smell of drugs. No towels, the doors don’t line up to lock properly.

The tv hdmi wouldn’t work and they couldn’t get it to work. The bed table drawer was broken. Toilet clogged so I had to buy a plunger. Alarm clock was too difficult to use. No way to get into the building besides the main entrance.

I made reservations then arrived and waited 30 min in the lobby then called the number listed on the wall someone answered and said they would be rite there. After another 30 min waiting I finally canceled my reservation and left. Called several more times with no answer.

I waited for 45 min never saw a single person had to cancel and get my money back never saw a single human. Talked to a woman on the phone she lied said she would be rite there all lies