WoodSpring Suites Conroe

It was run down and had to wait for someone to show up to check In! Very bad didn’t like anything about it

The room was not throughly clean, they did not have any face towels to give me so I had to use a big towel to shower with. There was hardly anyone ever at the front desk between staffing hours and you had to wait until someone came to the front desk. There was a roach in the refrigerator everything was just horrible.

The atmosphere around the building. There were people just hanging around everywhere, smoking marijuana in the parking lot, smoking cigarettes outside the front door as we tried to walk in to check in. The room didn’t have any bedding or towels. The tub was dirty. Television was outdated which isn’t an issue but it was past its prime and definitely not HD. The bed was squeaky. The hallways reeked of cigarette smoke.

I saw that this was an extended stay hotel, but didn't realize this was a "self service" hotel. No towels or any of the normal amenities you might expect. Since it was a 1 night stay, we did not leave. Most people who are staying here are workers who are there for several weeks or months. So they bring their own towels, etc. Or purchase locally.

The parking was ridiculous. Not enough parking spaces available. I reserved my room online before my arrival but when I got there she couldn't find my reservation. I was told to make another reservation which gave me a higher rate than I originally was quoted for two days. Then I reserved a room with one double bed and when I arrived to my room 321, it had two double beds. Not what I asked for in either reservation. Then after paying for a room I didn't reserve, $135.00. my card was charged another $50.00 for streaming tv service that I never used. If I wanted to pay almost $200.00 for a hotel for two nights would have reserved the Holiday inn. I also was disappointed that they didn't serve breakfast or even coffee for the guest. Extended stay or not most of the other hotels at least serve Continental breakfast and coffee.

My toilet got stopped up and the plunger didnt work to unplunge it. I had to use the restroom in the hall which I had to ask for the key each time.

The staff kept walking into my room while I was in there, the Wi-Fi kept going out, and during my entire 3 day stay I never received my drying towel after asking everyday.

People hanging out in the parking lot

When I arrived I came in two employees were in the lobby chatting basically told me to come back later check in wasn't until 3: 00pm lobby smelled like marijuana as did rest of the facility