WoodSpring Suites Lebanon

I was traveling by myself and felt very safe

Good time

Great location, friendly staff, clean rooms

Nice

Friendly and clean.

Buen servicio

The people were super friendly. I had a handicap accessible room and it was definitely big enough. However there was a pool noodle acting as a barrier for the shower and that doesn't really work so the floor was always wet. The mattress is also super thin and the pillows are basically pancakes. If you're only staying for a night or w it's fine but definitely bring your own pillow

Tried to charge me for my service dog even after I showed proof of registration. Leak in the bathroom shower made the whole room smell moldy. Locked me out of my room and said that I owed them additional money when I infact did not. I had to go to front desk, they realized they were wrong and let me back in.

Try to call to get extra pillows and no one answered the phone..🤔

WiFi is horrible

It was nice.

Nobody was at the front desk when I was ready to leave

Nice size room with a kitchenette included

I was not able to check in. There was no staff available and the phone number on the wall did not work.

The staff are very nice.

Dirty dirty dirty

Staff

The hotel was a complete disappointment—dirty rooms, poor service, and noisy. I wouldn’t recommend it to anyone.

No heat at all. I was shivering in my own paid hotel room. I have never heard of this at any hotel and I have stayed at a lot of hotels over the years. They said there is no heat, only Air Conditioning. I turned on the heat thermostat and was waiting for about two hours for my room to get warmer. Then, I finally went to the front Desk and the lady just said "there is no heat, it's an old building built in the 60's. The 1960's isn't an old building. It was in the 30's last night but nobody cares and they just want to be cheap and not have a heating bill. I'm not in Hawaii or South America. It gets cold in Kentucky. The lady at the front desk lady last night, didn't even offer me more blankets. I have low blood pressure and I get cold sooner than other people. I heard about five or six other people in the lobby talking about how cold it is in this hotel and saying that they need to turn the heat on. Nobody cares. It's all about money coming in and no money to pay for gas or heat. The front desk lady had a slave heater by her legs as she was talking to me and I asked her if they have any space heaters that I could put one in my room. She said no. Then later on I saw she had a heater on right by her legs on the floor. This is ridiculous. How cheap can a hotel owner be? No heat? That's nuts. I got a room last night because I wanted to come in from the cold weather outside. Isn't that the entire point of getting a room? To be warm, safe and comfortable? Yeah, they don't care here!

I loved this place! Abby is amazing. She works the front desk at night. So sweet, kind and helpful! Give Abby a raise!