WoodSpring Suites Council Bluffs

My key didn't work on the 2nd night and I couldn't even get to my room and no staff at front desk to solve problem

People above me sounded like a heard of elephants all night. Right next to my door outside of it in the hallway there's a big hole in the ceiling with water dripping from it. Also on my way back from downtown to the casino I had to stop there for a second and the lady I was with had to run inside to use the bathroom and they wouldn't let her inside unless she gave them her ID which I think is a little bit weird and a little bit over the top

The fact that the fridge didn’t work and house keeping was barley in site to get anything from them

不太干净冰箱燥音大

I didn’t like that the bedding smelled like a dog. I think that the pillows need to be changed and the body needs to be washed with some good soap.

Cockroaches spotted (one around midnight, another around 1 a.m.) No staff at front desk during these hours (bathroom light left on; second bug killed and bagged.) I got zero sleep. Due to this & a four-hour drive home it was necessary to cut our visit short. Presented dead roach on checkout; asked for refund, which was quickly promised; email address given. Waited several days. No email, no refund. When I called I was told they "needed to contact Corporate" to issue refund. Called again two days later. Was asked, "Did you stay all night?" "Yes, it was one in the morning." Long story short: Got the run-around and no refund. I did a search; this place is owned by Choice Hotels, which has a policy that states that since each hotel is "individually owned", refunds need to be handled w/the individual hotel. When I asked for the staff person's name, he said, "Well technically, I don't have to give that out, honey." (Hint: When being dismissive of legitimate complaints, do not.. ever.. add fuel to the fire by calling the customer Honey.) We appreciated the full-sized fridge/microwave/cooktop as there is no complimentary breakfast, but it did occur to us that this -- along with this being an "extended stay hotel" -- may contribute to a higher incidence of cockroaches. (We were told, "Well, we are in the middle of a field." Ah. Field cockroaches. Gotcha.) The cooktop was unused but both knobs were melted, anyway, so we were a bit leery and used the microwave to cook our food. And then we saw the small can of Fire Out hanging above the cooktop (not a confidence-booster.) The room wasn't carpeted; no big deal, easier to clean w/a mop I figured. The floor was sticky, however, and we noticed upon closer inspection the morning of checkout that the bedframe was very dirty (we're talking crumbs, as well as heavy dust.

There was a cockroach in the kitchen when I turned the light on and a huge cockroach on the hallway when I exited the suite to go out for a cigarette. There is alot of construction in that area and I ended up with a nail in my tire from the parking lot. They have lots of construction equipment on the lot and appt of the guests work that field as well. For less money I been at places that don't have infestations. It made me not want to get under the covers. I also didn't like that all guests are required to check in at the front desk. A little intrusive if you ask me. My husband picks our son up on the morning to take him to school. Why they need to know that I have no idea. I won't be back and definitely won't recommend that place because who wants cockroaches? Not I.

Very dirty, sheets were dirty, bathroom had hair every where. And smelled horrible

I only stayed 2 nights but I will be back in 4 days for a 4 day stay

They wouldn't empty the trash. At check in I went into the room and there were dead bugs all over the floor. I have pictures.