WoodSpring Suites Charlotte Gastonia

Really nothing thankful that it has space for those that are not able to afford rent in other places

I booked the room for my family member for 1 week. My family member went to the hotel and they sent me a form to fill out for credit card authorization. I filled it out and sent my DL and my husband cc to pay. The hotel manager gave the room to another guest and called the police on my family member saying my family member committed fraud. My family member was almost arrested for doing absolutely nothing wrong. I specifically checked that the room was for someone else, which is my family member who is the USA and I am in Canada and my husband and I would pay for the booking. I should have also uploaded my husband DL as well but had no time to do so as the manager would not listen to anything I had to say and kept ignoring my family member and called the police for no reason making my family member feel worse than ever as they were already having a horrible time and I was doing a nice gesture. Horrible hotel and should not be advertised on Booking.com site at all.

The bed sleeping situation was not recommendable at all

UPDATE:
In response to the GM indicating my experience and refund concerns requiring further conversation.

I have made several attempts to reach you. However, you have not bothered to return my calls. Clearly, you are not really interested in further conversations regarding the circumstances.

10/12 spoke with Denise. Informed that the GM was OOO until Weds 10/14. She would try to contact him & to call her back in 2-3 hours. Called them back 4 hours later & Denise had gone for the day.

10/14 spoke with Denise, GM was on a call & would be available to discuss issue in 5 min. Would call me back within 15 min. Never happened!

10/15 front desk said GM (Simon?) would be in within 10 min. Was told they would give him the message to return my call. Never happened!

Mr Simon? GM your silence speaks VOLUMES

Oct 1-4
Day 1
Room 322 - food stuck on wall in the kitchenette, brown splatter on wall in bathroom by the sink, bullet hole in the window & blinds, toilet didn't work at all, lamp, ceiling light & telephone not working.

Day 2
Room 415 - a little bit cleaner, bathtub required a towel at the bottom, lights worked, telephone did not work, toilet stopped working & to top it off one of the beds did not have a mattress cover & it had what seemed to be a fairly recent LARGE BLOOD STAIN.
We had an event to attend and returned later, packed & left.

I was supposed to stay 3 nights & left after the first night turned in both sets of keys & stayed somewhere else. Spoke to Denise the morning of day 3 & discussed the experience. They said they would issue credits. Since this was through Booking.com, I understood that they would not be able to refund directly.

Booking.com reached out to the motel but they refused to refund.

lady running the desk having a sour attitude, I arrived around 3pm and was met with someone who absolutely hated their job and whoever came in to check in. Took her around 30 minutes to get me a room even though I already had a reservation when I finally got to the room there were people still inside the room, I then had to wait an additional 15 mins for her to get me another room after getting into the room I noted dirty napkins left on the floor the stove was filthy and the bathroom mirror stained.

It was not clean. It’s run down. Need better housekeepers SERIOUSLY!

No towels or wash cloths in room or soap. When asked for some we had to wait til after 9am to get them. The curtains to the tub did not close causing the floor to be wet and the tub was not properly cleaned. All you heard was doors slamming all through the night so couldn’t get proper rest

Charging for extra sheets. (I didn't use but I saw the sign at the front).
No ice machine.
Dirty in hallways & elevator.
No comfort in bed.
When I wake up the next day. there was a roach crawling on the wall.
I can hear the vehicles on the hallway.
Single switches in my room doesn't work.

I stayed there for two nights and when I asked for fresh towels for the second day she said they would have to charge me another $1.50... for fresh towels?