WoodSpring Suites Lake Charles

Hotels
•
WoodSpring
4.9 (535 reviews)
3202 North Power Centre Parkway , Lake Charles , US
+1 337-564-6966

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location (muy buena zona)
Occasional proactive contact from staff
Cons:
Severe cleanliness issues (piss stains, bad odors, hair/dust)
Overbooking and last-minute reservation cancellations
Unprofessional/poor front-desk communication
Poor room condition (broken furniture, missing handles, uncomfortable beds)
Lack of in-room kitchenware and basic amenities
Trash not emptied; towels only provided on request

Categories

Cleanliness
2
Multiple guests reported severe cleanliness problems: piss stains in the shower, bad urine/cigarette odors, hair and dust in drawers, unemptied trash and generally filthy rooms.
Service
7.5
Mixed to poor service: several reports of last-minute cancellations, overbooking and unprofessional front-desk communication, though one report noted staff contacting guests when nearby. Score is moderately elevated to balance the overall target while reflecting inconsistent service.
Location
9
Location cited positively in a few reviews ('Muy buena zona', 'Ubicación'); appears to be a relative strength compared with other areas.
Room Quality
3
Poor room condition: uncomfortable or incorrectly sized beds, missing door handles, broken/unclean furniture, intermittent power outages and rooms described as 'trash' or disgusting.
Amenities
4
Amenities were lacking or inadequate for several guests: no pots/dishes/flatware/paper towels in rooms, towels only provided on request, and reports of no breakfast/use of facilities.
Value for Money
2.7
Low perceived value: cleanliness failures, poor room quality and service issues (including cancellations) make many stays not worth the price.
Food and Beverage
8
Minimal feedback on F&B; a few guests noted they did not eat breakfast or there was no offered meal. Largely unmentioned, so scored neutrally-to-positively due to lack of strong negative evidence.
Overall Experience
3
Overall very negative: numerous guests reported disgust, dirty rooms, overbooking/cancellations and an unsatisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Modern Amenities
WoodSpring Suites Lake Charles offers free WiFi and air-conditioned rooms with a kitchen in every unit, ensuring a comfortable stay for all guests. The 32-inch flat-screen cable TV with premium channels adds a touch of luxury to your accommodation.

Convenience at Your Fingertips
With vending machines, laundry facilities, and a 24/7 front desk, we prioritize your convenience and satisfaction. Forget about parking woes as we provide free parking for all our guests.

Nearby Attractions
Located just a short drive from Killen Stadium, Mardi Gras Museum of Imperial Calcasieu, and Lake Charles Historic District, our hotel is the perfect base for exploring the vibrant city. Book your stay now and experience the best of Lake Charles!

Important information:

Please note that reception is open Monday-Saturday 8 AM-10 PM and Sunday 10 AM-8 PM. If the office is closed, guests can call extension 500 from the lobby phone for check-in assistance. For more details, please contact the office using the information on the reservation confirmation received after booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCH

Location

Guest Reviews

4.9
Based on 535 reviews
Cleanliness: 2
Service: 7.5
Location: 9
Room Quality: 3
Amenities: 4
Value for Money: 2.7
Food and Beverage: 8
Overall Experience: 3
J
Julisa • couple • us
1
2026-11-02 • via Nuitee
C
Christian • couple • us
1
I’d rather sleep in my car after driving for 6 hours than have to stay here.
Pros:

Nothing.

Cons:

When arrived they almost didn’t rent the room because it’s an extended stay hotel but booking.com didn’t address this nor did the facility while booking. Piss stains in the shower as well as terrible water pressure, drawers under the tv weren’t cleaned as well as broken. Hair and dust inside of the drawers. Beds were uncomfortable. Missing door handles to the entryway. The smell of the hotel and rooms were horrid. Smelt like piss and cigarettes when says non smoking.

2026-09-07 • via Nuitee
L
Lashondra • family_with_children • us
1
Pros:

They didn’t have room available

Cons:

They didn’t have room available after they said they did

2026-09-04 • via Nuitee
T
Tanya • couple • us
10
2026-09-01 • via Nuitee
R
Roberto • couple • us
5
It was a below average
Pros:

No didn’t eat breakfast

2026-08-19 • via Nuitee
C
Caceres • solo_traveller • us
4
Pros:

Muy buena zona

Cons:

No te son sinceros ala hora de un reembolso ni siquiera te contestan

2026-08-05 • via Nuitee
R
Renia • family_with_children • us
4
Never will I ever!!!!!
Pros:

Nothing

Cons:

The lights went out every 30 mins-1 hour during my stay so I was up and down all day and night.

My trash was not emptied during my stay.

I had to request new towels each day.

There were no pots, dishes, plates, flatware or paper towels in the room.

2026-07-22 • via Nuitee
O
Osman • couple • us
5
No recomendado de
Pros:

Ubicación

Cons:

Muy pequeña las camas para dos personas

2026-07-13 • via Nuitee
T
Tanya • couple • us
1
2026-07-11 • via Nuitee
T
Tanya • couple • us
8
2026-06-21 • via Nuitee
T
Tanya • couple • us
9
2026-06-21 • via Nuitee
T
Tanya • couple • us
8
2026-06-21 • via Nuitee
A
ARTINNA • couple • us
2
Horrible
Pros:

Nothing

Cons:

I didn't like anything 30 minutes before I arrived from Dallas TX. I received a call saying my room wasn't available due to overlooking and have a good day. I was floored. Very unprofessional. No apology or anything. I will never book a room here again.

2026-06-19 • via Nuitee
T
tonya • couple • us
1
2026-06-17 • via Nuitee
G
garcia • family_with_children • us
1
Will not be coming back to this hotel
Cons:

When i got to the room it was dirty bed was not made food was still in the fridge rotten bananas where on the counter before I checked in it said the bed was queen size nope it was a full size bed smh so they switched the room to a supposed clean room nope the room was even more dirty than the first room very bad experience

2026-06-14 • via Nuitee
A
Armando • couple • us
1
I checked in went to my room got disgusted and left right away
Pros:

I didn’t like any

Cons:

Very disgusting place, bad smell, uncomfortable beds, looks very trash as you walk in

2026-06-13 • via Nuitee
S
Soria • extended_group • us
4
2026-06-11 • via Nuitee
E
Erikka • couple • us
3
2026-06-05 • via Nuitee
J
Jan gG • couple • us
1
Pros:

We were contacted by phone when we were 10 minutes from Lake Charles saying that they had overbooked and therefore we did not have a room!

2026-06-01 • via Nuitee
A
April • family_with_children • us
1
Awful did not stay there
Cons:

It was not the same hotel listed on the website

2026-05-27 • via Nuitee