Rocana Hotel

Hotels
8.1 (718 reviews)
B2-B10, Lorong Tun Ismail 8, Sri Dagangan II, , Kuantan , MY
+60 9-517 3993

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Great location
Cons:
Cleanliness issues
Limited parking
Old towels

Categories

Cleanliness
6.23
Negative sentiments regarding dirty sheets and towels. Bathrooms and common areas reported not clean.
Service
9.2
Overall positive review of staff friendliness and politeness.
Location
9.24
Ideal location near shopping malls and restaurants, which is frequently mentioned positively.
Room Quality
7.69
Rooms noted as spacious and comfortable, though some items like bedding need improvement.
Amenities
7.72
Amenities are decent but some improvements needed (e.g., limited parking).
Value for Money
8.18
Fair value considering the location, though cleanliness issues noted may impact perception.
Food and Beverage
8.23
Food quality positively noted but minor complaint regarding flies in the dining area.
Overall Experience
8.3
General satisfaction expressed across multiple reviews, with specific concerns balance out by positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:24

Property Description

Convenient Location:
Situated in the heart of Kuantan, Rocana Hotel offers easy access to Berjaya Megamall within a short 5-minute walk. Explore the city with ease from our prime location.

Comfortable Rooms:
Experience comfort and style in our spacious rooms boasting elegant wood furnishings. Stay connected with complimentary Wi-Fi and enjoy amenities like a flat-screen TV and work desk.

Dining Options:
Savor local delicacies and international fare at Rocana Café. Indulge in a culinary journey without leaving the hotel premises.

To embark on a memorable stay at Rocana Hotel in Kuantan, book now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Location

Guest Reviews

8.1
Based on 718 reviews
Cleanliness: 6.23
Service: 9.2
Location: 9.24
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 8.23
Overall Experience: 8.3
H
Hao Nan • solo_traveller • my
8
2026-10-29 • via Nuitee
A
Asyraf • couple • my
8
2026-10-27 • via Nuitee
N
Nur Farahin • couple • my
5
2026-10-25 • via Nuitee
N
Noor Shafikah Binti • solo_traveller • my
9
2026-10-24 • via Nuitee
A
AKIRA LAI YAP MENG • family_with_children • my
7
Pros:

Nice environment

Cons:

Shop too less in hotel area

2026-10-21 • via Nuitee
T
TS • couple • au
8
Excellent
Pros:

Location

Cons:

Nil

2026-10-19 • via Nuitee
S
Shahrul Mizan Bin • family_with_children • my
7
Very good location and truly value for money
Pros:

The location is prime. Close to shopping malls and lots of food outlets. Also nearby a mosque so for Muslim men, no problem to go for Friday prayer, just a walking distance. Comfy bed and pillows.

Cons:

No prayer mat and iron board in the room. Only one trash can in the room which is in the toilet. Parking can be limited. The air conditioning in room 613 needs an upgrade or service. It's quite warm even setting it up to the lowest temperature and highest speed. Internet speed was not so good and connection was intermittent.

2026-10-18 • via Nuitee
N
Nurulizanti • family_with_children • my
10
Pros:

The room & location

Cons:

None

2026-10-13 • via Nuitee
N
Nik Alyatul Aqilah • family_with_children • my
10
2026-10-10 • via Nuitee
A
alia • family_with_children • my
5
Pros:

bilik luas, ada ruang nak solat, toilet pun bersih dan walaupun kat bandar tapi lena tidur.

Cons:

saya bayar bilik yang ada breakfast tapi bila nak pergi breakfast staf kata takde, bila dah suruh staf check lagi sekali baru la betul mmg saya ada ambil breakfast, jadi staf perlu ambil perhatian lebih sikit ye, sebab customer dah bayar, mungkin kalau saya tak minta check lagi sekali tu saya dah rugi kat situ. Maaf utk teguran ni supaya diperbaiki utk akan datang.

2026-10-08 • via Nuitee
S
Shaari • solo_traveller • my
9
2026-10-08 • via Nuitee
R
Rosmunira • couple • my
8
2026-09-19 • via Nuitee
S
Siti Sabirah • solo_traveller • my
6
Pros:

Near mall

Cons:

The hotel environment fells dull.

2026-09-17 • via Nuitee
S
Saafain • couple • my
8
2026-09-16 • via Nuitee
S
Shahrizal • solo_traveller • my
9
pleasant stay for overnight. but breakfast was poor.
Pros:

Hotel nice, the room spacious, towel nice and cleaned. meet my expectation for the room. However, breakfast was not so good. I dont enjoy the breakfast.

Cons:

Breakfast menu.

2026-09-14 • via Nuitee
N
nor yusni • couple • my
10
2026-09-14 • via Nuitee
S
Suee • couple • my
10
2026-09-12 • via Nuitee
A
ALBERT • solo_traveller • my
8
2026-09-11 • via Nuitee
R
rosdi • solo_traveller • my
9
BangiMan
Pros:

Meet requirement

Cons:

Parking space very limited

2026-09-10 • via Nuitee
M
Mohamad Taha • solo_traveller • my
7
2026-09-07 • via Nuitee