The Lowline Hotel, part of JdV by Hyatt

This was a really good stay for us. The hotel is in great condition and the staff was very friendly. The indoor pool is a plus. It is also a good location, not to close to downtown to keep the price down, but close enough to be a quick drive from most of the points of interest.

Such a great experience with amazing service! Even better than the usually high expectations I have as Hyatt. We were genuinely welcomed and made to feel special from the moment we checked in. The newly redone hotel is beautiful and the rooms have character that make this hotel feel a step above. We were upgraded to a top level room on check in! The hotel was quiet for sleep but also an excellent location in the center of a bustling area so the best of both worlds. The air conditioning worked very well! If I have only one complaints it’s that the coffee shop is a tad slow and there are no coffee makers in the rooms which is standard at most hotels. Overall, we would stay here again in a heartbeat, and would highly recommend to others looking for a charming hotel with better than usual service in Charleston!

John was a great Bartender! The service was amazing 10/10 hotel. Would definitely recommend!!!

We hosted a company event at the newly renovated Lowline Hotel. The experience was unremarkable and the staff was extremely accommodating to all our needs. I'm hoping we can do an event there again in the future.

We had a wonderful stay at Lowline! Everything is brand new! The location was perfect, the hotel was exceptionally clean, and the staff was outstanding. Everyone—from the valet and front desk to housekeeping—greeted us with a smile and made us feel genuinely welcome. Their friendly service made our stay even more enjoyable. We would definitely stay here again!

I am writing to express my disappointment regarding both a billing issue and the manner in which it was handled by the manager on duty on July 21, 2026.
When I called to report what appeared to be a double billing error, I expected a professional and customer-focused discussion. Instead, the manager seemed more interested in arguing about how I made my reservation than listening to my concerns. He repeatedly insisted that my room was not prepaid and focused heavily on the fact that my reservation was made through Booking.com, stating that it could not have possibly been through Priceline. I attempted to explain that both companies are part of the same corporate family, but my explanation was repeatedly interrupted rather than considered.
What was most disappointing was not the billing issue itself, as mistakes can happen, but the lack of professionalism and willingness to listen. The manager consistently talked over me and appeared more interested in proving a point than resolving a guest concern. This is not the level of service or leadership one would expect in the hospitality industry. Unfortunately, the interaction left me with the perception that his recent leadership position may have influenced his approach to guest relations in a negative way.
I was visiting Charleston on business and would have gladly recommended your hotel to the organization I was representing. However, based on this experience, I cannot do so. Furthermore, I would not recommend the hotel to friends or family members considering accommodations in the area.
I travel to Charleston frequently and have stayed at a variety of properties over the years. Most recently, I moved from Marriott properties to Hyatt House and Hyatt Place locations and decided to give Lowline Hotel a try. Unfortunately, due to this experience, I will be returning to Marriott for future stays.
I hope management will review both the billing issue and the customer service concerns outlined above. Guests deserve to be heard with respect, especially when attempting to resolve a legitimate concern.

Perfect location, excellent staff, beautiful room. We LOVED our stay, and would definitely stay again if available. The decor reminded us of staying at the Chattanooga Choo choo hotel. It was amazing!

The Lowline Hotel was fantastic. Upbeat atmosphere. Attentive and professional staff. It’s right off King Street yet a quiet feel. Rooms are well appointed and clean.
Bar atmosphere is lively without being loud. Dinner was excellent along with being reasonably priced The staff was friendly and attentive. Breakfast bar was comprehensive with coffees and food. Staff went above and beyond to be helpful. Highly recommend and we’ll definitely be back.

Great hotel location, great service with smile. I will stay again at this property. Public parking is right across from the hotel.

We were very pleased with our stay at this Hyatt location!

The Front Desk Manager, Francesca, is absolutely amazing—kind, professional, and incredibly accommodating. She leads a wonderful team of friendly and helpful front desk staff, including Darnel and the young lady who was working the evening shift.

The valet team also went above and beyond. They were genuinely kind, welcoming, and made our stay even more enjoyable.

We truly appreciated the outstanding hospitality from everyone and will definitely be back in the near future.

Thank you for such a wonderful experience!

In general great hotel, great staff. But if you were here a year or so ago - it's not as great as it used to be. The breakfast is now on par with Holiday Inn Express (and/or many Hyatt Places) ... it used to have many more choices.

Hotel was in excellent condition. Staff were attentive and kind. Location was perfect for our needs and allowed accessibility to popular areas

Perfect stay! Notable improvement to service, condition of hotel and overall comfort since last visit. . Will be back!

Better than expected. Great room, great location, and friendly staff. Travel often from work and this was one of the best hotels I have stayed in for a long time. Such a friendly staff and always going the extra mile.

Superb customer service inside and out. From the valet to check in to the rooftop bar.

We are road tripping from Florida to Vermont and decided to stop in Charleston for a night and explore the sites. This hotel was perfect for our stop. Very accommodating, had everything we need, family and dog-friendly and valet was awesome! They helped with our bags, got us cold water whenever needed and even called restaurants for us to find pet-friendly establishments. Such a great value and really made our stop relaxing and stress-free. David and Neil were especially helpful.

Great job, valet great job Jack and Ryan.

The room was equiped with a full kitchen the bed and tv entertainment was pleasant overall awesome stay great experience staying there will return