CasaSur Palermo Hotel

Hotels
8.6 (307 reviews)
Costa Rica 6028 , Buenos Aires , ar

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Spacious and clean rooms
Cons:
Inconsistent cleanliness
Extra charges for basic amenities
Poor breakfast quality

Categories

Cleanliness
8.24
There were mentions of cleanliness, but one review mentioned hair in the bathroom.
Service
9.21
Staff were consistently noted as helpful and courteous.
Location
9.25
Multiple reviews praised the hotel's great location.
Room Quality
8.7
Rooms were described as spacious, comfortable, and clean.
Amenities
8.23
Concerns were raised about extra charges for basic amenities like water and coffee.
Value for Money
8.69
Mixed feelings on value; some amenities incur extra charges.
Food and Beverage
7.74
Breakfast received negative comments regarding quality and variety.
Overall Experience
8.71
Generally positive sentiment, with some complaints and praises noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:08

Property Description

Luxurious Accommodation
CasaSur Palermo Hotel in Buenos Aires offers elegant rooms with modern amenities including air conditioning, flat-screen TVs, and free Wi-Fi. Guests can enjoy a complimentary breakfast and top-notch service during their stay.

Relaxation and Wellness
Indulge in the hotel's spa, sauna, and fitness center for a rejuvenating experience. Unwind after a day of exploring the city or business meetings in these tranquil facilities.

Convenient Location
Situated near Plaza Serrano Square and the Hippodrome, CasaSur Palermo Hotel provides easy access to key attractions. With shuttle services available, guests can explore the city hassle-free.

Book your stay at CasaSur Palermo Hotel for a luxurious and convenient experience in Buenos Aires.

Important information:

Guests are required to show a credit card and a photo identification (the latter, per guest) upon check-in.
Please note the based on local tax laws, all Argentinian citizens and resident foreigners must pay an additional fee (VAT) of 21%. Only foreigners who pay with a foreign credit card, debit card or via bank transfer are exempt from this 21% additional fee (VAT) in accommodations and breakfast when presenting a foreign passport or a foreign ID along with a supporting document handed by the national migrations authority, if applicable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EZE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$72.60 per person per night when using an existing bed.
    People no matter the age stay for US$72.60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 307 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
R
ROSANA • couple • es
8
2026-01-26 • via Nuitee
B
BEATRIZ • family_with_children • ar
9
2026-01-20 • via Nuitee
A
Andrea • couple • uy
10
Buscaré primero disponibilidad ahí para el próximo viaje que realice a Buenos Aires
Pros:

La comodidad de la habitación, el desayuno y la atención del personal. Además estaba todo muy limpio

Cons:

No tengo nada que decir.

2026-01-19 • via Nuitee
I
IGNACIO • couple • ar
7
2026-01-18 • via Nuitee
R
Raul • couple • cl
2
Cons:

The air conditioning stopped working during the night and the staff did nothing to fix it; terrible stay

2026-01-18 • via Nuitee
L
Lamis • family_with_children • br
10
Pros:

É um hotel boutique pequeno e super fofo. O quarto espaçoso, cama espaçosa dormimos: eu, meu marido e meu filho e ficou perfeito. Café da manha gostoso, localização perfeita, do lado inclusive tem um cafe da manha delicioso chamado Oli. Atendimento impecável, super gentis, a disposição e sempre que eu precisava lavar a mamadeira do meu filho ou qualquer coisa eles estavam a disposição e simpáticos.

Cons:

Nao teve nada que eu n tenha gostado. Voltaria com certeza.

2026-01-15 • via Nuitee
N
Nathalie • family_with_children • fr
5
Cons:

The room was extremely noisy.

2026-01-15 • via Nuitee
N
Nathalie • family_with_children • fr
5
Cons:

Rooms are extremely noisy.

2026-01-15 • via Nuitee
R
Rob • solo_traveller • nl
8
Mooi hotel met zeer goed ontbijt midden in de Palermo wijk met fijne lunch en diner mogelijkheden zijn.
Pros:

Mooi hotel midden in de Palermo wijk. Waar vele fijne lunch en diner mogelijkheden zijn.
Zeer uitgebreid ontbijt.

Cons:

Jammer dat het ontbijt restaurant niet open is voor een drankje of diner. Hiervoor moet het hotel verlaten of op je kamer iets bestellen. Ook jammer dat je voor een cappuccino koffie moet bijbetalen, zeer daar het hotel niet goedkoop is.

2026-01-11 • via Nuitee
A
Anel Richards • family_with_children • za
9
2026-01-10 • via Nuitee
J
Julia • solo_traveller • ru
10
I totally recommend the stay here.its a great mixture of style and service
Pros:

Style

2026-01-09 • via Nuitee
E
Eduardo • family_with_children • br
7
Bom Hotel em Palermo porém faltando estrutura de serviço interno (restaurante, uso do terraço).
Pros:

Localização, staff gentil, suite confortável

Cons:

Primeira noite não havia o quarto reservado, nos colocando em uma categoria inferior (faço justiça que forneceram um abatimento no preço da primeira noite, mas não era o que estávamos interessados). Nessa primeira noite, ar condicionado com funcionamento insatisfatório. Restaurante do Hotel estava fechado durante todo o período, serviço de quarto bastante limitado.

2026-01-05 • via Nuitee
O
Olivier • extended_group • fr
10
Hotel à refaire sans hésiter
Pros:

La situation est merveilleuse dans un quartier avec beaucoup de restaurant. L'endroit est calme donc avec le très bon confort de l'hôtel on s'y repose bien

Cons:

La piscine n'est pas le point fort de l'hôtel mais ça reste un detail

2026-01-05 • via Nuitee
G
German • couple • us
10
2026-01-02 • via Nuitee
A
Andrea • solo_traveller • cl
10
2025-12-26 • via Nuitee
E
Enrique • couple • ar
10
2025-12-26 • via Nuitee
G
Gustavo • family_with_children • il
8
Pros:

One of the best upgrade neighborhood

2025-12-18 • via Nuitee
M
Maria Noel • solo_traveller • uy
10
2025-12-18 • via Nuitee
P
Pedro • solo_traveller • pt
8
2025-12-15 • via Nuitee
S
Simon • couple • gb
8
2025-12-10 • via Nuitee