CasaSur Palermo Hotel

Hotels
8.6 (333 reviews)
Costa Rica 6028 , Buenos Aires , ar

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Spacious and clean rooms
Cons:
Inconsistent cleanliness
Extra charges for basic amenities
Poor breakfast quality

Categories

Cleanliness
8.24
There were mentions of cleanliness, but one review mentioned hair in the bathroom.
Service
9.21
Staff were consistently noted as helpful and courteous.
Location
9.25
Multiple reviews praised the hotel's great location.
Room Quality
8.7
Rooms were described as spacious, comfortable, and clean.
Amenities
8.23
Concerns were raised about extra charges for basic amenities like water and coffee.
Value for Money
8.69
Mixed feelings on value; some amenities incur extra charges.
Food and Beverage
7.74
Breakfast received negative comments regarding quality and variety.
Overall Experience
8.71
Generally positive sentiment, with some complaints and praises noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:08

Property Description

Luxurious Accommodation
CasaSur Palermo Hotel in Buenos Aires offers elegant rooms with modern amenities including air conditioning, flat-screen TVs, and free Wi-Fi. Guests can enjoy a complimentary breakfast and top-notch service during their stay.

Relaxation and Wellness
Indulge in the hotel's spa, sauna, and fitness center for a rejuvenating experience. Unwind after a day of exploring the city or business meetings in these tranquil facilities.

Convenient Location
Situated near Plaza Serrano Square and the Hippodrome, CasaSur Palermo Hotel provides easy access to key attractions. With shuttle services available, guests can explore the city hassle-free.

Book your stay at CasaSur Palermo Hotel for a luxurious and convenient experience in Buenos Aires.

Important information:

Guests are required to show a credit card and a photo identification (the latter, per guest) upon check-in.
Please note the based on local tax laws, all Argentinian citizens and resident foreigners must pay an additional fee (VAT) of 21%. Only foreigners who pay with a foreign credit card, debit card or via bank transfer are exempt from this 21% additional fee (VAT) in accommodations and breakfast when presenting a foreign passport or a foreign ID along with a supporting document handed by the national migrations authority, if applicable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EZE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$72.60 per person per night when using an existing bed.
    People no matter the age stay for US$72.60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 333 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
J
Jorge Andrés • solo_traveller • uy
9
2026-05-14 • via Nuitee
E
Emilia • solo_traveller • es
5
No volveré
Pros:

En genersl regular

Cons:

El desayuno, regular
La ducha, resbaladiza, sin punyo de agarre, ideal para caerse!!!!

2026-05-14 • via Nuitee
X
xmarcos • solo_traveller • cl
8
2026-05-13 • via Nuitee
P
Patricio • couple • ar
9
2026-05-08 • via Nuitee
C
CarlAbril • solo_traveller • ar
9
2026-05-06 • via Nuitee
E
Eduardo • solo_traveller • ar
10
Pros:

Todo impecable

2026-05-06 • via Nuitee
J
Jesica • couple • ar
10
2026-05-05 • via Nuitee
M
Martin • couple • py
10
2026-04-22 • via Nuitee
L
Laborde • solo_traveller • uy
10
2026-04-20 • via Nuitee
B
Benjamin • extended_group • cl
4
2026-04-20 • via Nuitee
O
Orlando • couple • ec
10
For the records
Pros:

Big room, Big bathroom, Nice shower, Note taking staff.

2026-04-20 • via Nuitee
E
Eva • solo_traveller • de
8
Sehr angenehm
Pros:

Sehr freundliches und hilfsbereites Personal, geräumige Zimmer

Cons:

N/A

2026-04-14 • via Nuitee
N
Nauman • couple • br
7
Localização excelente , muito limpo , confortável, mas café da manhã fraco
Pros:

quarto

Cons:

admnistrativo

2026-04-13 • via Nuitee
A
Alba • couple • es
9
Excelente opción para Buenos Aires
Pros:

La ubicación es inmejorable, el desayuno exquisito, y los servicios del hotel para los huéspedes son estupendas (hicimos el tour por Recoleta con un guía privado que fue excelente)

Cons:

Por la humedad del ambiente, las toallas del baño no se secan.

2026-04-08 • via Nuitee
C
Christopher • solo_traveller • gb
4
Disappointing tired set up with no bar in an acceptable part of Buenos Aires
Pros:

Palermo is one of the better districts of Buenos Aires.

The staff tried their best in the circumstances

Cons:

The property advertised a rooftop bar and a main bar none of which were open.

The rooms had a tired feel about them. This included the door lock which was faulty.

2026-04-08 • via Nuitee
E
Ekaterina • couple • ru
10
Pros:

good location in Palermo Hollywood, friendly staff, quick check-in and check-out process

Cons:

none

2026-04-06 • via Nuitee
D
Diego • couple • es
8
Pros:

La habitación y el perdonal

Cons:

Desayuno podría ser mejor para un hotel así. Que el café expreso te lo cobren a parte es muy mal indicio. Y los productos podrían ser mejores

2026-04-02 • via Nuitee
F
Francisca • family_with_children • cl
7
Buena
Pros:

La ubicación, atención y instalaciones

Cons:

El desayuno muy básico y mal atendido

2026-03-30 • via Nuitee
C
Coppelia • solo_traveller • fr
6
Bon hôtel mais très mauvais petit-déjeuner
Pros:

Chambre très spacieuse, literie formidable, salle de bain spacieuse et confortable, bon emplacement

Cons:

Le petit-déjeuner catastrophique, honteux pour un hôtel de cette catégorie, les oeufs avaient tourné, aucun réassort, café très mauvais

2026-03-30 • via Nuitee
J
Josep • solo_traveller • es
8
2026-03-29 • via Nuitee