CasaSur Palermo Hotel

Hotels
8.6 (310 reviews)
Costa Rica 6028 , Buenos Aires , ar

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Spacious and clean rooms
Cons:
Inconsistent cleanliness
Extra charges for basic amenities
Poor breakfast quality

Categories

Cleanliness
8.24
There were mentions of cleanliness, but one review mentioned hair in the bathroom.
Service
9.21
Staff were consistently noted as helpful and courteous.
Location
9.25
Multiple reviews praised the hotel's great location.
Room Quality
8.7
Rooms were described as spacious, comfortable, and clean.
Amenities
8.23
Concerns were raised about extra charges for basic amenities like water and coffee.
Value for Money
8.69
Mixed feelings on value; some amenities incur extra charges.
Food and Beverage
7.74
Breakfast received negative comments regarding quality and variety.
Overall Experience
8.71
Generally positive sentiment, with some complaints and praises noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:08

Property Description

Luxurious Accommodation
CasaSur Palermo Hotel in Buenos Aires offers elegant rooms with modern amenities including air conditioning, flat-screen TVs, and free Wi-Fi. Guests can enjoy a complimentary breakfast and top-notch service during their stay.

Relaxation and Wellness
Indulge in the hotel's spa, sauna, and fitness center for a rejuvenating experience. Unwind after a day of exploring the city or business meetings in these tranquil facilities.

Convenient Location
Situated near Plaza Serrano Square and the Hippodrome, CasaSur Palermo Hotel provides easy access to key attractions. With shuttle services available, guests can explore the city hassle-free.

Book your stay at CasaSur Palermo Hotel for a luxurious and convenient experience in Buenos Aires.

Important information:

Guests are required to show a credit card and a photo identification (the latter, per guest) upon check-in.
Please note the based on local tax laws, all Argentinian citizens and resident foreigners must pay an additional fee (VAT) of 21%. Only foreigners who pay with a foreign credit card, debit card or via bank transfer are exempt from this 21% additional fee (VAT) in accommodations and breakfast when presenting a foreign passport or a foreign ID along with a supporting document handed by the national migrations authority, if applicable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EZE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$72.60 per person per night when using an existing bed.
    People no matter the age stay for US$72.60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 310 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
D
Diego couple es
8
Pros:

La habitación y el perdonal

Cons:

Desayuno podría ser mejor para un hotel así. Que el café expreso te lo cobren a parte es muy mal indicio. Y los productos podrían ser mejores

2026-04-02 via Nuitee
F
Francisca family_with_children cl
7
Buena
Pros:

La ubicación, atención y instalaciones

Cons:

El desayuno muy básico y mal atendido

2026-03-30 via Nuitee
C
Coppelia solo_traveller fr
6
Bon hôtel mais très mauvais petit-déjeuner
Pros:

Chambre très spacieuse, literie formidable, salle de bain spacieuse et confortable, bon emplacement

Cons:

Le petit-déjeuner catastrophique, honteux pour un hôtel de cette catégorie, les oeufs avaient tourné, aucun réassort, café très mauvais

2026-03-30 via Nuitee
J
Josep solo_traveller es
8
2026-03-29 via Nuitee
S
Stephen solo_traveller gb
7
Try to find somewhere better
Pros:

Good location

Cons:

They did not open the bar and the breakfast was not good.

2026-03-27 via Nuitee
P
paula couple za
6
Pros:

good location

Cons:

paying for water and coffee in room was a let down
breakfast not good
walls very thin… could hear everything upstairs

2026-03-27 via Nuitee
P
Pedro Ganem couple br
10
2026-03-23 via Nuitee
F
Federico family_with_children ar
9
2026-03-16 via Nuitee
G
Giovanni couple mc
7
2026-03-12 via Nuitee
F
Flavia couple br
9
2026-03-08 via Nuitee
M
Martin Rocco solo_traveller it
9
2026-03-06 via Nuitee
P
Penna couple br
8
Ótima localização
Pros:

Limpeza

Cons:

Pequena

2026-03-05 via Nuitee
J
Josefina family_with_children ar
5
2026-03-02 via Nuitee
R
ROSANA couple es
8
2026-01-26 via Nuitee
B
BEATRIZ family_with_children ar
9
2026-01-20 via Nuitee
A
Andrea couple uy
10
Buscaré primero disponibilidad ahí para el próximo viaje que realice a Buenos Aires
Pros:

La comodidad de la habitación, el desayuno y la atención del personal. Además estaba todo muy limpio

Cons:

No tengo nada que decir.

2026-01-19 via Nuitee
R
Raul couple cl
2
Cons:

The air conditioning stopped working during the night and the staff did nothing to fix it; terrible stay

2026-01-18 via Nuitee
I
IGNACIO couple ar
7
2026-01-18 via Nuitee
N
Nathalie family_with_children fr
5
Cons:

Rooms are extremely noisy.

2026-01-15 via Nuitee
N
Nathalie family_with_children fr
5
Cons:

The room was extremely noisy.

2026-01-15 via Nuitee