Quality Inn O'Connell

Lift that sometimes didn’t work with the stairs almost impossible for my 85 yr old husband. After some urging we were given another room on level 1 (there is no ground floor.)
On day 2 our code didnt work to access hotel. Rang reception and they promised to ring back with another code. After sitting for some time on the pots on the footpath and hearing nothing back, I rang again and was given the new code.
Reception is just a 24 hr phone call with nobody on site and the little restaurant is closed which is the result of covid staff shortages I'm told, but guests need to be told this. Actually we enjoyed the many offerings on O'Connell Street.
Location of the hotel is superb and the rooms are comfy but there are definitely some improvements needed.
On the occasions we needed to park our car, there were no spots available.

Convenience to a variety of food outlets. Being able to walk instead of always getting the cat out.

No personal contact with staff, car vandalized in car park -not ours, drunk/unconcious man in stairwell. Well appointed room, comfortable bed, very clean, quiet placement, near to eateries. Newly refurbished.

Our room was clean and had everything we needed. The bed was super comfy and the level of cleanliness was absolutely outstanding.

Especially I would love to thank Paul! We had a long drive from Sydney to Adelaide, we only came for a few hours to get some rest before heading back. Paul was so understanding, professional, he went beyond and above to meet our requests, he demonstrated superb customer service skills. An absolute asset to the company!

Thank you so much for our amazing experience, I will not hesitate to stay here again. Moreover, I will definitely recommend the place to all of my friends.

Very clean. Nice rooms. On site car parks very limited. First in basis. Sister motel across road but their carpark full too. Had to park in main road. No reception on site but easy to call and arrange.

Location was great . Didn’t see any staff at all. Parking was limited and would have been great if we were notified prior to our arrival at 9pm. But 24 hour reception was available and helpful. No utensils in the room except tea spoons . Tv was too small for the size of the room ,

The hotel is awesome. We loved the fact that the check in process was so easy. We like the fact that it’s with a code to check in so no stress about losing hotel cards or keys. The carpark was so close to the elevator which was awesome. The room has everything you need and we loved the large shower.
The bed was super super comfy. And hooray a Hotel that leaves you plenty of towels. The staff are super friendly and the cleaning ladies were too. We loved that we were so close to the city and that we also could leave the car at the Hotel and stroll up O’Connell street for a bite to eat with many restaurants and cafes. We will definitely be back.

Very tight and very limited parking and entry and exit awkward to navigate

Nice and clean

The property is ideally located for access to o,connell st and its many bars and restaurants

I assume due to covid, but during our stay communication was by text, and we didn't see any staff, this may sound impersonal, but under these conditions, it was very easy to check in, and leave with the minimal of fuss, whilst still enjoying a very comfortable clean room.

The property was central to all facilities we needed during our stay. The second floor EK suite had beautiful parkland views. The room had a window that could be opened to allow a flow of fresh air. The K bed was so comfortable - home away from home. Free bottles of water were appreciated after a long day of travel.

Great place.. easy to access and smooth contactless checkin process.. rooms were very clean and we had a fantastic response when reporting a minor issue with a flickering light.. really pleasant to deal with.. pricing was also very good for this part of the city so close to everything.. loved the stay..

Loved the contactless check in and the free parking

Clean room with plenty of space. Check-in was straightforward, although it would've been nice to see a staff member! Very convenient location.

Position

Very spacious and accomodating, good service, and inclusions, good location, a little traffic-noisy, only other problem is not much parking available on-site

Very comfortable

Easy to check in

Room was generous and comfortable. Location great, value good.Free on-site parking.
My booking was made quite late for an after hours arrival.
I started to chase up not receiving check in code with hotels.com a half an hour before arrival without success by the time we arrived.unable to speak with real person.Frustrating!Found a contact phone number to managers at one of the entry doors at property and was quickly resolved by friendly helpful staff. Recommend book direct with property.everything else was great.