Apart Hotel Gran Pacifico

Hotels
8.8 (1324 reviews)
Av. Pacifico 3490 , La Serena , cl

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Close to the beach
Clean and spacious accommodations
Cons:
Service could be improved
Some maintenance issues noted

Categories

Cleanliness
8.59
Most reviews highlight cleanliness positively, but some noted issues could affect the score.
Service
9.06
Generally positive, though some reviews suggested improvement in customer service.
Location
9.3
Many reviews praised the hotel's proximity to the beach and local amenities.
Room Quality
8.75
Rooms generally well-received, but some concerns about noise and specific maintenance issues.
Amenities
8.88
Facilities recognized as good, though some items (like air conditioning) could be improved.
Value for Money
8.24
Concerns regarding pricing, especially when breakfast is not included, but overall value is still considered favorable.
Food and Beverage
8.49
Breakfast was appreciated by most guests, though some suggested improvements.
Overall Experience
9.06
Overall positive experiences with the stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:26

Property Description

Luxurious Apart Hotel with Beachfront Views

Outdoor Paradise: Enjoy the outdoor swimming pool, garden, and BBQ facilities.

Family-Friendly: Kids can have a blast at the game room and children's playground.

Convenience at Your Fingertips: Benefit from free Wi-Fi, laundry services, and tours to top attractions.

Ready to experience a perfect blend of comfort and convenience at Apart Hotel Gran Pacifico? Book now and make unforgettable memories!

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LSC

Location

Guest Reviews

8.8
Based on 1324 reviews
Cleanliness: 8.59
Service: 9.06
Location: 9.3
Room Quality: 8.75
Amenities: 8.88
Value for Money: 8.24
Food and Beverage: 8.49
Overall Experience: 9.06
C
Camilo • solo_traveller • ar
8
Pros:

Todo rápido y muy limpio

Cons:

El agua un poco fría. Debería haber aire acondicionado calor en las habitaciones.

2026-08-25 • via Nuitee
G
Gaston Ariel • extended_group • ar
8
2026-08-24 • via Nuitee
R
Ricardo • solo_traveller • cl
9
2026-08-24 • via Nuitee
R
ROBERTO HERRERA V. • solo_traveller • cl
10
2026-08-12 • via Nuitee
P
philippe • solo_traveller • fr
1
A fuir
Pros:

Rien Nous avons quitté l’hôtel C’était insupportable Odeur de renfermé cafards

Cons:

Mauvaise expérience À fuir Odeur de renfermé cafards Chauffage défaillant

2026-08-11 • via Nuitee
G
GERALDO • couple • br
8
Pros:

Nao serve café da manha

2026-08-06 • via Nuitee
K
Karen • solo_traveller • cl
10
2026-08-06 • via Nuitee
D
Diego • solo_traveller • cl
10
Pros:

Cómodo, amplio, limpio y bien ubicado

2026-07-24 • via Nuitee
Q
Quelo • family_with_children • cl
10
2026-07-20 • via Nuitee
C
Christian • couple • cl
9
Bastante cómodo
Pros:

Es un departamento con dos habitaciones

Cons:

La estufa a gas en mal estado

2026-07-16 • via Nuitee
V
VERONICA • couple • cl
6
2026-07-11 • via Nuitee
G
Gustavo • solo_traveller • cl
10
2026-07-06 • via Nuitee
J
Juan Pablo • family_with_children • cl
1
Un desastre mundial. Tanto así que no aguantamos sólo una de 8 noches.
Pros:

La verdad hay poco o nada que se pueda rescatar. Está cerca de la playa, pero sin vista al mar. Es un lugar como de otra época con espacios comunes y varias cabañas agrupadas en bloques de 4 sin decoración. Quizás tuvo una época de gloria, pero se nota que se ha abandonado y claramente ya no hay inversión.

Cons:

La calefacción no funcionó. Nos llevaron dos calentadores muy pequeños que claramente no temperaron y pasamos una noche muy mala con demasiado frío. Tanto así que si bien reservamos 1 noche, nos quedamos solamente la primera y nos fuimos a otro lado. El hotel nos devolvió sólo una parte de lo pagado y nos descontó el cargo por uso de tarjeta. Muy mal. Además, hay mal olor (así como a humedad), y falta evidente mantención: la alfombra de la escalera muy sucia, las duchas de los baños con sarro. Interior lúgubre y algo tétrico. De verdad no vayan. El puntaje de Booking no refleja la realidad,

2026-07-03 • via Nuitee
A
Alcayaga • couple • cl
10
2026-07-02 • via Nuitee
I
Israel Sebastian • solo_traveller • cl
10
2026-06-30 • via Nuitee
R
Rodrigo • solo_traveller • cl
10
2026-06-29 • via Nuitee
C
Claudio • family_with_children • cl
2
No volver.
Cons:

Camas con pelos en las sabanas. Bajisima presion de agua, agua tibia mas bien fria. Faltaba un vidrio en la ventana del baño. Falta de preocupacion del encargado.
Nos cambiaron de habitacion y la unica mejora fue que la habitacion tenia todas las ventanas.

2026-06-29 • via Nuitee
R
Rodrigo • solo_traveller • cl
10
2026-06-29 • via Nuitee
B
Blas • family_with_children • cl
9
Gran lugar, tranquilo y cómodo.
Pros:

Excelente lugar, central y tranquilo. Las dependencias son un poco antiguas pero están bien mantenidas y limpias.

Cons:

Todo bien

2026-06-25 • via Nuitee
R
Rocio • family_with_children • cl
10
2026-06-23 • via Nuitee