Neptune, an Ash Hotel

It was close to the arena for the Providence Bruins game.

location and vibe were great. no need to tay at the big box conference hotel. stay here and take a break from work people.

Wonderful style, charm, and a perfect location in the city. Fine enough if you want a special place to spend a night. And a special mention to an old world elevator that makes the whole experience just a bit more magical.

Tolle Lage in guter Gehweite zum College Hill RISD als auch gute Restaurants in unmittelbare Nähe.

The beds are comfortable and a good size. The coffee bar is excellent and dogs are welcome!

Location is great. Most of the small staff is great. Coffee shop onsite is a plus, but be aware there are NO decaf or no-caf options except water and hot chocolate - there are full service coffee shops very close though. Parking in the lots is expensive, but with a little planning, you can park on the street overnight for free, right in front of the hotel. We had a Queen Room. It was clean and in good condition, but no place to hang clothes other than a couple of hooks on the wall with some hangers, and no dresser or shelves (we used the wide window sills as shelves). Bed was comfortable but squeaky; would not be good for a light sleeper. We did not hear much noise from the karaoke bar downstairs although we were only on the second floor. There was some street noise, but less than expected, given the hotel’s location. The bathroom is TINY, almost European in size; a larger person would have trouble in the shower. The heat was unreliable; we had to get the staff to manually reset it in the basement twice during our 3-night stay, but they were very gracious about it. The plumbing in the toilet was a little finicky, often requiring a couple of flushes. It’s a quirky old building with an interesting history in an excellent location. Overall, we had a nice stay.

It’s a funky old downtown hotel, a several steps up from the sidewalk. A friendly clerk handles check in at the desk and explains that there is hotel bar, but only open on certain nights, and a coffee shop only open in the mornings. She finds the bellman, who then carries your bags up with cheerful solicitude. The main hotel is another half dozen steps up.
The lobby is small, with black couches and bad lighting. Neon signs decorate here and there, and a generous expanse of mirrors expand the sense of space. The floors are tile or planking with occasional rugs.
From the main floor, you go up in a “Lift” that has a door on hinges that opens on a steel cage that slowly travels up and down in a concrete shaft that you could reach out and touch as it slides past, if you were so foolish. The concrete is raw between floors, but painted red at each floor. I’m told the hotel was once a brothel.
The lights are garish, I can say that. None meant for reading. All dim and glaring at the same time. The halls are shadowy.
The room is dark with spots of illumination at key points. When the sun comes in the western windows, the light is good. There is a vintage half-couch that molds you into a laid-back posture almost like a hammock. Hm.
The television is easy to operate, unlike in most hotels. A tiny desk allows work at a laptop. There are plenty of electrical outlets.
The bathroom is black tile, gloomy, and there is no hot water.
The bed is big and comfortable, with adequate covers and good pillows.
Several good bars are just around the corner.
The esthetic seems to be artsy threadbare. Would I stay again? No.

This place has interesting room design and I loved the tile-work in the bathroom and old-style decorative incandescent lighting. The rooms are small but all I need is a bed and a bathroom so it's perfect for me.

room was cozy

Really enjoyed my time at this hotel! I came to see a concert so the hotel’s location was perfect- just across the street from the Arena. The interior looked great with a touch of historical charm, and the stuff were really helpful and responsive! Overall, it was an easy, comfortable stay!

As the song goes, “Where do I begin…?”
My husband and I just returned from a two-night stay at the Neptune Hotel in Providence. Don’t be misled by its 4-star rating—if anything, it’s 4 out of 100. The only positives were the location (downtown Providence) and the kindness of the staff. Many online reviews echoed what we experienced, but here is our firsthand account.
We were assigned room 410 the first night, Friday. The “closet” area was pitch-dark with no light—thankfully, I always travel with a flashlight. The low, squeaky bed was incredibly uncomfortable. The “rainfall” shower only trickled lukewarm water, and the black shower tiles were dangerously slippery—thankfully, I had flip-flops to wear in the shower to prevent a slip or fall. The bath towels were tiny and as rough as sandpaper. Amenities were nonexistent: no refrigerator, no microwave, no bottled water, no coffee, no snacks, no iron, no ironing board—nothing. The pedestal sink offered no space for toiletries. And every time the sink ran, the pipes emitted a loud, piercing noise that eventually stopped, but only after several minutes.
Friday night was barely manageable. The next night, Saturday, was not. Around 8:30 PM, the pipe-screeching returned—and this time it never stopped. No one could possibly sleep through that. With no in-room phone, my husband had to go down to the front desk around 9:30 PM to ask for help.
Only one alternative room was available—309—which they said was out of circulation due to “no hot water.” We agreed to take it anyway, just to get some sleep. Ironically, it did have hot water, but the bathroom light didn’t work. With black tile floors, black shower walls, and black paint on the lower walls, the entire bathroom was a literal black hole. Again, out came the flashlight.
But the worst surprise came overnight: the toilet flushed by itself, waking us up, and then continued running loudly for the rest of the night. By morning, the toilet wouldn’t flush at all—discovered only after I had used it. Now we had a toilet we couldn’t use.
We felt bad for the front desk staff—they were kind but clearly unequipped and unsupported. No manager was on duty Saturday night, and there was no maintenance person available to fix the screaming pipes or the dead bathroom light.
At checkout early Sunday morning, I politely suggested to the two very pleasant employees that they might consider finding other jobs; the hotel isn’t going to survive like this. They admitted that they hear these complaints regularly. Yet nothing changes.
So to the owners: please don’t respond with the usual on-line review responses, “This is not up to our standards, and we will address it,” when it’s obvious you haven’t—and won’t.
We were supposed to stay at the Neptune again in December for a wedding, but we’ve already canceled that reservation and booked the Graduate Hotel down the street instead. You couldn’t pay me to stay at the Neptune again.

I only spent a few days at this hotel and I wish I had done longer. The front desk staff were so efficient and helpful, joked around and made me feel instantly welcomed - which is huge when solo travelling like me.

The lobby area has a great, relaxed vibe with a cafe and areas to work. The elevator is rustic and cool. My room was immaculate so props to the housekeeping team! There’s ample room to hang up clothes, a desk area, tv, comfortable bed, and an amazing black-tiled bathroom with a large walk in shower. The only negative I could think of is that the water pressure was quite intense and there was no way to adjust.

The WiFi wasn’t the best unfortunately, not sure if that’s just in my room or throughout the hotel.

Overall a fantastic stay, very much hoping to stay here again the next time I come to Providence.

Lovely little hotel! Beautiful and hip without being excessive. Absolutely no complaints. Would love to go back.

This hotel has so much potential. Front desk staff was helpful enough. When we got to the room we were met instantly with a musty smell. I think it was coming from a shower curtain it appears they installed when they realized the shower was too small not to have a door (I don't know this for certain, but I'm just speculating because the curtain felt like an afterthought). The bed had no headboard, and the mattress was very squeaky and broken down. If there was a better bed and there wasn't the smell it would've been a perfect stay. Overall, the location is great. Parking was $126 for three days, so be prepared for that if you're driving in on top of your stay.

the decor was unique and the location was nice. the shower was nice