Free
Children allowed
Pets allowed

Facilities

Indoor/outdoor pool
Free WiFi
Free Parking
Air conditioning
Fitness center
Heating
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Consistently noted as clean and updated rooms
Friendly, cheerful, and helpful front-desk staff
Convenient location near eateries and attractions; peaceful setting
Spacious rooms with balconies/hammock and comfortable beds
Pet-friendly and family-friendly features
Pool and complimentary continental breakfast
Cons:
Grounds/landscaping sometimes poorly maintained or weedy
Occasional room issues (hair on beds, damaged/window boarded) requiring moves
Key/access problems and occasional late-checkout miscommunication
Breakfast is basic and repetitive
Some rooms are dark or have poor bathroom lighting
Perception that price may be slightly high compared to alternatives

Categories

Cleanliness
8
Generally reported as very clean and updated across multiple reviews (clean rooms, fresh towels, good toiletries), though there were isolated but notable lapses (room with hair, cardboard-covered window) and a few comments asking for slightly better housekeeping attention.
Service
8.2
Staff frequently described as extremely nice, cheerful and helpful; front-desk associates were apologetic and worked to resolve issues. Some operational/service gaps noted (key problems, late-checkout miscommunication, lack of manager follow-up) but overall service sentiment is positive.
Location
8.5
Multiple reviewers praised the convenient location near eateries and attractions, the peaceful/secluded setting and proximity to local points of interest; location is a clear strength.
Room Quality
7.8
Rooms described as roomy, updated, with pleasant features (balcony, hammock, spacious layout). Some negatives include dark rooms/poor bathroom lighting, difficult luggage access for some rooms, and occasional cleanliness lapses in specific units.
Amenities
7.4
Amenities like pool, hammock, balcony seating, and well-stocked toiletries were noted positively. Continental breakfast and basic offerings are available, but no extensive F&B or premium amenity highlights.
Value for Money
6.5
Mixed sentiment: some guests felt the price was higher than alternatives and raised concerns when service/room issues occurred; others called the price good. Reported discounts were applied in at least one issue resolution.
Food and Beverage
7
Breakfast generally described as continental and 'good' but basic and repetitive across days; acceptable but not a standout feature.
Overall Experience
7.4
Most guests reported a relaxing, enjoyable stay and said they would return, praising cleanliness, comfort and staff. A subset experienced inconveniences (grounds maintenance, keys, follow-up), tempering the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-19 10:00

Property Description

Tremont Lodge and Resort is a family-owned boutique hotel inspired by the untouched wilderness of the Great Smoky Mountains, on the peaceful side of the Smokies in Townsend, Tennessee. Less than 5 minutes from Great Smoky Mountains National Park and about 20 minutes from Cades Cove.

Important information:

We are fully renovated and has top notch amenitiesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Damage deposit

    A damage deposit of 25.0 USD may be required.

  • Parking

    Free parking is available on site.

See all policies

Location

Guest Reviews

7.6
Based on 1775 reviews
Cleanliness: 8
Service: 8.2
Location: 8.5
Room Quality: 7.8
Amenities: 7.4
Value for Money: 6.5
Food and Beverage: 7
Overall Experience: 7.4
M
Marsha • family_with_children • us
8
2026-10-24 • via Nuitee
D
DARREL • couple • us
9
Cons:

Room to dark

2026-10-24 • via Nuitee
B
Barbara • couple • us
8
Cons:

The additional charges imposed by the state of Tennessee were daunting. From now on, we will try to stay overnight in a neighboring state!

2026-10-23 • via Nuitee
T
Terry • couple • us
10
2026-10-22 • via Nuitee
D
Douglas • couple • us
9
2026-10-20 • via Nuitee
P
Pamela • family_with_children • us
9
QUIET, RELAXING, COMFORTABLE, ENJOYABLE!
Pros:

PET FRIENDLY!
BED WAS VERY COMFORTABLE!
VERY CLEAN
CONTINENTAL BREAKFAST WAS GOOD
LOVED THE CHECKOUT TIME OF 11AM

Cons:

PRICE WAS LITTLE MORE THAN SOME OTHERS I LOOKED AT BUT BUT STILL A GREAT LOCATION ESPECIALLY FOR PETS

2026-10-16 • via Nuitee
D
Dana • solo_traveller • us
9
2026-10-14 • via Nuitee
J
Josh • couple • us
10
2026-10-10 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-09-15 • via Nuitee
F
Frank • couple • us
5
Not happy, surrounding grounds were dirty
Pros:

Breakfast was just basic

Cons:

We thought the the grounds around our room were poorly maintained

2026-09-14 • via Nuitee
B
Brandy • solo_traveller • us
10
Pros:

It was a perfect spot! Clean and a neat place to stay!

Cons:

Honestly nothing I didnt like

2026-09-14 • via Nuitee
C
Cynthia • couple • us
7
The staff was great, the price was good, and it was clean. The look of the place could be improved.
Pros:

The staff was extremely nice. The people at the desk were so cheerful and helpful. The room was very clean. The breakfast was nice.

Cons:

The grounds looked unkept. Weedy, rough, getting our suitcases down a rough path to our room from the parking lot above wasn't easy. We found a stairway that was more conveniently located, but carrying the suitcases up a flight of stairs isn’t easy for older guests. The rooms were very dark. The bathroom area had better lighting.

2026-09-10 • via Nuitee
R
Reed • couple • us
10
2026-09-08 • via Nuitee
L
Laura • couple • us
10
2026-09-07 • via Nuitee
R
Renee • family_with_children • us
10
Good stay . Clean hotel . This was the thirds time staying here
Pros:

Clean , well appointed hotel . Very convenient to local eateries and attractions . Plenty of good clean towels , shampoo , body wash and conditioner.

Cons:

Hotel key didn’t work so had to travel all the way back around to the main office . It was very very hot outside and we felt like we were melting . I had asked for a late check out time of 1pm and was told 3 weeks prior not was okay . When I checked in Hotel staff said that yes it was fine for the 1 PM checkout as I was running a half marathon got back to our hotel after my half marathon at 11:30 and the hotel key would not work so I had to stand out in the sun in the heat while my husband went all the way around to the main office to get them to fix the key again. Not sure why the staff didn’t get that late check out notification handled prior .

2026-09-06 • via Nuitee
D
DARWIN • couple • us
8
We had a good stay. We love the area!
Pros:

Our room was big and spacious. Liked the size of the property.

Cons:

Breakfast was pretty much the same each day. We had to write a note for housekeeping to bring us toilet paper and kleenex.

2026-09-04 • via Nuitee
L
Lehrter • solo_traveller • us
10
Pros:

Room was updated and very clean.

2026-09-04 • via Nuitee
M
Maris • couple • us
10
A relaxing, peaceful, Retreat
Pros:

Very clean and spacious, nice staff and convenient location, just for enough from the traffic but close enough to Jeep attractions like the outpost

Cons:

It’s secluded and beautiful

2026-09-02 • via Nuitee
R
Renae • extended_group • us
8
Overall enjoyed our stay
Pros:

Very relaxing

Cons:

Could be a little cleaner

2026-09-02 • via Nuitee
J
Jeffery • couple • us
8
2026-09-01 • via Nuitee