Hotel Santika Kelapa Gading

Hotels
•
Santika
7.7 (125 reviews)
Mahaka Square, Jl. Kelapa Nias Raya Blok HF 3, Kelapa Gading , Jakarta , id

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Extensive, tasty breakfast
Close to mall / good location
Assistance with taxi booking
Cons:
Strong foul odor in hallways, lobby and elevators
Unpleasant common areas that impacted overall stay

Categories

Cleanliness
5.5
Mixed: several guests praised clean rooms, but multiple reports of a very strong foul odor (dead-animal smell) in hallways, lobby and especially elevators significantly lower perceived cleanliness.
Service
8.5
Positive: staff described as friendly and welcoming; guests appreciated assistance such as taxi booking to the airport.
Location
8.5
Positive: repeatedly noted as close to Kelapa Gading mall and nearby shopping (Mall winkels), convenient for shopping.
Room Quality
8
Positive: guests report clean and nice rooms; room condition itself is praised despite issues in common areas.
Amenities
8
Some positives: staff-assisted services (e.g., taxi booking) are available. Standard onsite amenities otherwise.
Value for Money
7.7
Standard quality for this hotel tier
Food and Beverage
8.4
Positive: breakfast described as extensive and tasty by guests.
Overall Experience
7
Mixed overall: pleasant staff, good location and clean rooms balanced against a significant foul odor in public areas that negatively affected some guests' willingness to recommend or return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 07:48

Property Description

Modern Accommodation at Kelapa Gading Sports Mall
Hotel Santika Kelapa Gading offers a contemporary and inviting stay at the vibrant Kelapa Gading Sports Mall in Jakarta. The property provides a comfortable retreat with meeting facilities, complimentary WiFi, and free parking for guests.

Convenient Amenities and Services
Each air-conditioned room is well-equipped with a flat-screen TV, minibar, and en suite bathroom. The hotel also features a 24-hour front desk offering concierge assistance, laundry services, and luggage storage for a hassle-free stay.

Delicious Dining Options
Indulge in a variety of Indonesian and Western delicacies at the on-site restaurant. Enjoy a satisfying meal without leaving the hotel premises.

Book your stay at Hotel Santika Kelapa Gading for a seamless blend of modern comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JKT

Location

Guest Reviews

7.7
Based on 125 reviews
Cleanliness: 5.5
Service: 8.5
Location: 8.5
Room Quality: 8
Amenities: 8
Value for Money: 7.7
Food and Beverage: 8.4
Overall Experience: 7
M
Mohammad • solo_traveller • sa
8
2026-08-02 • via Nuitee
A
August • solo_traveller • nl
10
Kom nog zeker eens terug
Pros:

Vriendelijke personeel mooie, schone kamers en uitgebreide en lekker ontbijt

Dichtbij Mall winkels

2026-07-23 • via Nuitee
S
SALEEM • solo_traveller • sa
10
Pros:

شكرا لحسن الاستقبال ونظافة الغرفه وحجز التاكسي للمطار.

2026-06-09 • via Nuitee
E
ERNA • family_with_children • us
2
I will not stay or recommend this hotel unless the foul odor is resolved
Pros:

It is close to Kelapa Gading mall

Cons:

The hotel has very strong foul odor (dead animal) in the hallway, lobby and especially the elevators.

2026-05-25 • via Nuitee
A
Agustinus • solo_traveller • id
8
2026-05-24 • via Nuitee
J
Jeeva • solo_traveller • sg
7
2026-04-24 • via Nuitee
A
Anna • solo_traveller • au
9
Pros:

Location is good, staff really nice, clean

2026-04-10 • via Nuitee
K
Komala • couple • id
10
2026-01-13 • via Nuitee
D
Darius • solo_traveller • lk
8
2025-12-20 • via Nuitee
M
Matthew J. Martin • family_with_children • id
6
Okay. Good location. Filthy carpets in hallways.
Pros:

Loved the location with a few places in the same complex you can easily walk to. The bed was comfy and the AC worked well.

Cons:

FILTHY CARPETS IN THE HALLWAY. Seriously it looks as though they have never been cleaned!

Bad smell in bathroom.

2025-12-11 • via Nuitee
A
Anindya • couple • ch
7
Decent
Pros:

The location, breakfast were nice, plenty choices, the staffs very kind always smiling

Cons:

Almost everywhere the AC didn’t work except in the room. Walking from and to the room from the lift was really suffocating for me who suffer from asthma.

2025-11-28 • via Nuitee
L
Lukman • family_with_children • id
8
2025-10-17 • via Nuitee
W
Wiwiek hariyanto • family_with_children • id
8
2025-10-17 • via Nuitee
N
Norm • couple • nl
7
Kan beter
Pros:

Ontbijt is geweldig

Cons:

Uitzicht van de kamer, kijken tegen een muur.
Geen haardroger aanwezig
De loop tapijt in de gang naar de kamers is smerig

2025-09-30 • via Nuitee
D
David • solo_traveller • id
9
2025-09-18 • via Nuitee
C
Chantique • couple • id
8
Pros:

Quite place i love it

Cons:

Nothing

2025-08-10 • via Nuitee
S
Suri • family_with_children • id
8
2025-07-21 • via Nuitee
R
Rabindra Wicaksana • solo_traveller • id
7
2025-07-08 • via Nuitee
A
Ambar • family_with_children • id
8
2025-07-05 • via Nuitee
K
Kt • family with young children • au
7
Good value hotel
Pros:

The staffs are very efficient and tactful! Especially, Chris who did an excellent job!

Cons:

Found a cockroach in the bathroom.

2025-06-12 • via Nuitee