Rock Hotel

Brak papier toaletowy w łazience

Small room. Bathroom had no room to sit on the loo! Odd that all meals - breakfast, lunch or dinner were essentially just in the only restaurant there was. Expected more facilities in such a well known hotel. Staff a bit brusque at times. No spa or gym.

The big slope outside!

Plenty on offer but food not hot and no selection of eggs.

Occasional blips in service but very minor

Breakfast service was poor. Order a coffee and sometimes it took 10 minutes for that to be brought - even though it is just in a warmed jug on the side. Ordered poached eggs most days. Sometimes had to remind staff that I was waiting 15-20 minutes and clearly the order had been forgotten.
Nice staff but no order to breakfast at all.
I came out at 0830 one morning (not that early) and tables outside had not even been laid, dirty and no cushions on the seats.
The hotel is tired in a lot of places and I wonder if this place now is running on a reputation from the past.
For the cost of staying here for a week, I would not come here again and would try one of the others nearby.

The staff at reception can be a little unsmiling and unwelcoming, although once engaged they seem to do their best to satisfy enquiries and requests. Extraordinarily, while a hall porter is employed during the week, at weekends (where most changeovers occur) there is nobody specifically to help with heavy baggage.
In our room, a lack of additional touches that many other hotels still provide (a welcome pack, notepad and pencil by the phone, tissue box, shoe polish/needle and thread kit, local tourist magazine, bathrobes to name but a few) suggests corners are cut in the interest of cost control. The shower cubicle floor in our room was discoloured and looked grubby. The towels are among the worst I have experienced, and well in need of replacement. This impression extends to the buffet breakfast where no side plates are available and toast, croissants, rolls have to be placed on a full-sized plate. This is something that I have not encountered before, anywhere, other than during an earlier visit in February. Waiting staff, particularly at breakfast, seem uncoordinated and slow to clear and re-lay tables. Salt and pepper sets are few and far between. A fork, one knife, a dessert spoon and a serviette forms the standard table setting for breakfast and bar meals. Sundry requests (such as for poached eggs) are either forgotten, or delivered so soon that I had scarcely taken a bite from my fruit salad that they were cold by the time they were eaten. Last but not least, the orange juice is awful. A hotel of this standard should provide freshly squeezed orange juice (as I find in other European and UK hotels, many with fewer stars than The Rock).

400m up a very steep hill to get back - impossible with my pregnant sister - had to drive everytime to get into town. Breakfast wasn't worth the cost

We order from the Bar most nights and the wait for simple things was a joke. Waited 45 mintes for ice cream.

The hills, but we coped

やはりお値段。お食事もなかなかに高級なお値段でした。贅沢な気分を味合わせていただきました。ただ、通路が汚くて、いつまでも、いつまでも、前日の宿泊者のルームサービスの食器や使用済みのタオルやシーツが通路に置きっぱなしになっていて、その前を通るのが本当に嫌でした。（高級感が台無し。普通は新しい客のチェックイン時間には片付いているはず…）また、通路が人感センサーライトの様で、感度が悪いためなかなか点かず、部屋が1番奥の部屋だったので、真っ暗な中をずっと歩かなくてはならず、鍵を閉めようとすると電気が消えてしまったり、スマホのライトを何度つけたことか…廊下は高級ホテルでは無く、安宿以下でした。

It's a bit dated, staff OK but a little terse. Too far from anything to walk to.

Unfortunately the price of the room was too high for me to be able to say it was good value for money.
The quality of the breakfast needed some improvement albeit the tea and coffee was very nice.
Some of the areas of the hotel were in need ot refurbishment.

Very noisy. Walls were paper thin. Wedding guests singing on balconies until the early hours. Not enough water in rooms (2 small bottles) bearing in mind the hot weather.