Hampton Inn and Suites by Hilton Vero Beach-Downtown

Localização com bastante opções por perto
Quarto bom

Friendly and helpful staff excellent location

They were very accommodating.

Si todo muy limpio

This spotless property has to be the flagship of Hampton Inns. It is in the downtown area of Vero Beach, only a couple of blocks from Indian River Boulevard (which quickly leads to the two bridges that access the ocean area of Vero). The property is so well maintained it seems brand new. The lobby was perfectly decorated for Christmas. The staff is extremely diligent and helpful. The breakfasts were fine. The pillows and beds induced restful sleep. There is a nice outdoor pool. We stayed four relaxing nights while visiting family in Vero. Well done!

Clean

The cleanliness

​I stayed at the Hampton Inn last night primarily to get away from the loud construction noise next door to my house. I just wanted a quiet, good night's rest.
​(The Positive)
Everything went smoothly during check-in, and I got to my room around 4:00 PM. Around 7:00 PM, I called the attendant at the front desk and asked for a couple of snacks, a soda, and a water from their lobby snack bar. I recently had a very complicated back surgery and can barely walk, so I offered to pay extra for the inconvenience of having someone bring them up. She politely agreed, promptly brought the items up (totaling $9.00), and I gave her $20.00, telling her to keep the change. She was incredibly sweet and appreciative. This level of service was the highlight of my stay.
​(The Issues)
​1. Misleading Signage: I noticed a sign on my floor clearly stating "Vending and Ice Machines" with an arrow pointing down the hall. Due to my surgical condition, walking is difficult, but I made the effort only to find an ice machine—there were no vending machines.
​2. Unacceptable Noise: The main reason for my one-star review is the noise and lack of consideration.
​Traffic Noise: The hotel's location, right off two main heavy-traffic roads, made it impossible to get away from the constant noise, even being on the second floor. I had to use an App on my phone for white noise.
​Housekeeping Disturbance: At approximately 7:45–8:00 AM, the housekeeping staff started cleaning rooms. Keep in mind the hotel was barely 1/4 full, and check-out time wasn't until 12:00 PM. I was immediately woken by their extreme loudness—it sounded like a football team! I was beyond furious because the entire reason for my stay was to get a long, restful sleep. I struggled to walk to my door, opened it to see the commotion, and found only two staff members directly across the hall. I simply looked at them and closed my door, but they immediately seemed to get louder, laughing and talking very loudly.
​I was planning on sleeping until check-out time. Instead, I wasted $225.00. I should have just spent the money elsewhere. Also, given the severity of my condition, I regret that I had to drive at all.

Colazione ricca, con frutta fresca