Gloria Hotel

Hotels
7.8 (561 reviews)
KN 59 ST , Kigali , rw

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Poor cleanliness
No air conditioning

Categories

Cleanliness
7.38
Multiple mentions of cleanliness issues, indicating it requires improvement.
Service
8.85
Staff were friendly and helpful, with many positive mentions about service.
Location
8.39
Location is convenient for city center accessibility, with some complaints about noise.
Room Quality
6.84
Several complaints noted about room maintenance and amenities.
Amenities
6.87
Issues reported with the absence of air conditioning and inadequate showers.
Value for Money
7.83
Value perceived as fair, though some amenities and services were lacking.
Food and Beverage
8.38
Breakfast options received positive reviews, though some feedback was negative.
Overall Experience
7.85
Overall mixed experiences with both good and bad aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:26

Property Description

City Views and Modern Comforts
Gloria Hotel in Kigali offers a blend of city views and modern amenities. Each room is equipped with a flat-screen TV, ironing facilities, and a private bathroom with complimentary toiletries.

Dining and Relaxation
Indulge in delicious meals at the hotel's restaurant, unwind with a drink at the bar, or socialize in the shared lounge area.

Convenience and Accessibility
With a 24-hour front desk, luggage storage, and car hire services, Gloria Hotel ensures a convenient stay for all guests. Explore Kigali City Market just 200 meters away or venture further to Akagera National Park.

Experience the perfect mix of comfort and convenience at Gloria Hotel. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KGL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.8
Based on 561 reviews
Cleanliness: 7.38
Service: 8.85
Location: 8.39
Room Quality: 6.84
Amenities: 6.87
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 7.85
A
Abdirizak Haji • solo_traveller • gb
10
friendly serve claim good position
Pros:

great service

2026-05-23 • via Nuitee
O
Oyaro • solo_traveller • ke
10
2026-05-20 • via Nuitee
A
alberto • solo_traveller • se
4
Cons:

You know those places that promise a better room "tomorrow," then only deliver many “ifs” and “maybes”, and never actually move you? Hotel Gloria is one of those.
Before booking, I agreed in person with the hotel on a room upgrade for the next day (money was not an issue). Instead, I spent two days in a moldy room with a half-working sink and a shower that flooded the bathroom. When I finally gave up and left, I still paid the full cancellation fee: the hotel took zero responsibility for the unfulfilled promise (which, as I had agreed with them, is the reason for publishing my honest report of the events).
The staff is generally kind and polite, very much in the Rwandan spirit. One receptionist, however, didn’t act professionally: she hardly ever listened; when I reported a half-flooded bathroom at 9:30 PM, she promised to send someone immediately, then only acted after my third request the next morning; she repeatedly left the front desk unattended (room keys in full reach, guards a floor below and out of sightline - the other receptionist deployed a different strategy). As I was checking out, she had the audacity to mention the promised room had magically become available.
The hotel itself is tastefully decorated in the corridors and stairs and has an interesting architecture. Don't count too much on the stability/speed of the internet connection. My room was minimal, but it stayed cool without AC. The sweaty smell I noticed? Mold, from the periodically flooded bathroom.

2026-05-17 • via Nuitee
P
Paul • solo_traveller • cd
9
Pros:

I liked too much the wonderfull welcome. The professionalism of the staff, especially the waiter for the evening. A good guy. Really, my spouse and I enjoyed

Cons:

In principle, the sheets and blankets should be changed every day, but the bed was made without changing the covers.

2026-05-08 • via Nuitee
C
cisse • solo_traveller • cd
8
2026-05-08 • via Nuitee
O
Olivier • couple • be
8
2026-05-05 • via Nuitee
J
Justine • solo_traveller • fr
8
2026-05-02 • via Nuitee
S
Sow • solo_traveller • mr
5
Pros:

Le personnel

Cons:

Escalier

2026-04-26 • via Nuitee
A
AISHA • solo_traveller • ng
1
Pros:

Misrepresentation of pictures and lies about facilities

2026-04-26 • via Nuitee
C
Choupo • couple • cm
8
Séjour impeccable, personnel attentif et serviable, petit dej trop top
Pros:

Personnelle impeccable et petit déjeuner copieux et délicieux 😋

Cons:

Emplacement en plein centre des commerces

2026-04-26 • via Nuitee
Z
Zem • extended_group • ao
6
Pros:

Limpo

Cons:

Nao tinha ar condicionado

2026-04-25 • via Nuitee
C
charles • couple • ng
7
2026-04-25 • via Nuitee
O
Oyinke • solo_traveller • ng
10
Satisfactory
Pros:

Neat and within the city center

Cons:

Nothing really

2026-04-25 • via Nuitee
J
Jeremiah • solo_traveller • ke
8
2026-04-24 • via Nuitee
L
Lourdes • couple • uy
9
Pros:

El cuarto y la amabilidad del personal

Cons:

Que el ascensor no funcionaba a veces y tenía que subir al 6to piso por escaleras

2026-04-23 • via Nuitee
Y
Yassiny • couple • cd
8
Great stay and welcoming staff
Pros:

Great stay

2026-04-23 • via Nuitee
S
Shigidi • solo_traveller • rw
9
Pros:

Excellent location
Helpful staff
Clean, Good Value for Money

Cons:

No elevator, High stairs for entry

2026-04-23 • via Nuitee
T
Tobias6512 • solo_traveller • se
10
2026-04-19 • via Nuitee
Y
Yassiny • solo_traveller • cd
8
2026-04-18 • via Nuitee
D
Diana • solo_traveller • ca
9
2026-04-12 • via Nuitee