Gloria Hotel

Hotels
7.8 (614 reviews)
KN 59 ST , Kigali , rw

Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Poor cleanliness
No air conditioning

Categories

Cleanliness
7.38
Multiple mentions of cleanliness issues, indicating it requires improvement.
Service
8.85
Staff were friendly and helpful, with many positive mentions about service.
Location
8.39
Location is convenient for city center accessibility, with some complaints about noise.
Room Quality
6.84
Several complaints noted about room maintenance and amenities.
Amenities
6.87
Issues reported with the absence of air conditioning and inadequate showers.
Value for Money
7.83
Value perceived as fair, though some amenities and services were lacking.
Food and Beverage
8.38
Breakfast options received positive reviews, though some feedback was negative.
Overall Experience
7.85
Overall mixed experiences with both good and bad aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:26

Property Description

City Views and Modern Comforts
Gloria Hotel in Kigali offers a blend of city views and modern amenities. Each room is equipped with a flat-screen TV, ironing facilities, and a private bathroom with complimentary toiletries.

Dining and Relaxation
Indulge in delicious meals at the hotel's restaurant, unwind with a drink at the bar, or socialize in the shared lounge area.

Convenience and Accessibility
With a 24-hour front desk, luggage storage, and car hire services, Gloria Hotel ensures a convenient stay for all guests. Explore Kigali City Market just 200 meters away or venture further to Akagera National Park.

Experience the perfect mix of comfort and convenience at Gloria Hotel. Book now for an unforgettable stay!

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KGL

Location

Guest Reviews

7.8
Based on 614 reviews
Cleanliness: 7.38
Service: 8.85
Location: 8.39
Room Quality: 6.84
Amenities: 6.87
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 7.85
F
Funmi couple ng
7
Beautiful 😍
Pros:

Amazing breakfast.

Cons:

The location

2026-08-25 via Nuitee
E
EMMANUEL couple ug
2
Pros:

Nothing

Cons:

The property doesn’t reflect what’s in the pictures

Dusty carpet and the noise outside is terrible. We requested for our money and they charged us 20% off each day but we accepted to pay otherwise the 8 days would have made us regret our stay in Kigali

2026-08-25 via Nuitee
A
Aresto couple ug
8
2026-08-25 via Nuitee
M
Mthunzi solo_traveller sz
7
Pros:

The people and the breakfast and it was very clean. I would recommend it
Very good location, very friendly staff, they speak English, and really very good fruity breakfast

Cons:

Where i stayed, which ass a good place, the water was not hot. There would be episodes of called water, the hot comes in the middle bathing stain very cold water. I should say that may be it's the fourth floor. The first room. I stayed in had good hot water, but it very small, in the middle, no windows and no air-conditioning, hot. They also have very small creen TV

2026-08-23 via Nuitee
S
SANGA solo_traveller tz
9
2026-08-20 via Nuitee
H
Hussien solo_traveller ke
6
Pros:

I would recommend the hotel provides Airport transfer to customers

2026-08-20 via Nuitee
S
Stella solo_traveller za
8
2026-08-14 via Nuitee
M
Mohammed solo_traveller ng
3
Pros:

Breakfast was good

Cons:

Pictures on booking are very deceptive compared to what you see with your eyes. Rooms are rather very small

2026-08-12 via Nuitee
C
Comfort solo_traveller ng
8
Pros:

The hotel is super clean, breakfast was excellent, and the staff was all friendly. It's a place I would like to come to again. I advise that my bathroom water system be checked because the spillage from the hand shower wet the floor.
Comfort ogunlusi

2026-08-06 via Nuitee
Z
Zainab solo_traveller ng
10
Perfect
Pros:

The location is perfect, very close to the market and Kigali car free zone. The breakfast was superb with variety. I stayed in one of the most nicest rooms and the staff were very welcoming and friendly

2026-08-06 via Nuitee
M
Michael solo_traveller ug
5
2026-08-05 via Nuitee
M
MR.Tauseef solo_traveller eg
2
Pros:

Location, Breakfast

Cons:

Disappointing Experience – Deceptive Booking Practices**
**Rating:** 2/5

"I booked a Double Room via Booking.com in advance to ensure a smooth check-in, but upon arrival, I was told that no rooms were available. I was initially offered a substandard room without AC or a fan, which I declined.

It was only after I pushed back that a 'double room' was suddenly produced, with staff behaving as if they were doing me a huge favor. It was very obvious that rooms were available, as I observed several empty ones on the same floor. It seems the hotel may be withholding rooms booked through third-party platforms to sell them to walk-in customers at higher rates.

Furthermore, the room provided had a malfunctioning AC, which made for an uncomfortable, sleepless night. While the breakfast was good, the lack of transparency and poor service was unacceptable. I hope management addresses these dishonest practices, as it severely impacts customer trust.

2026-08-02 via Nuitee
C
Christian solo_traveller cd
8
Nice place to be while traveling (transit)
Pros:

Breakfast and it’s clean also.

Cons:

NA

2026-08-02 via Nuitee
B
Bachir solo_traveller et
7
2026-07-18 via Nuitee
P
Patrick solo_traveller ug
8
Cons:

The light sippikg through bedroom curtains

2026-07-15 via Nuitee
S
Samuel solo_traveller ng
9
I enjoyed my stay and was treated like a king and champion
Pros:

The Breakfast and the speed at which they attend to customers was just out of this world

Cons:

Nothing

2026-07-15 via Nuitee
E
Ebehiriere solo_traveller ng
5
Not a comfortable stay
Pros:

The room was clean

Cons:

The air conditioner didnt work

2026-07-14 via Nuitee
E
Elvire Hortense solo_traveller cm
9
Agréable me permettant de penser à revenir à Gloria Hôtel
Pros:

Petit déjeuner était au complèt, équilibré, un self service, super et appétisant. Bien positionner dans un coin du balcon où l'air passait, c'était vraiment agréable et relaxant.

Cons:

La poubelle dans ma chambre n'avait pas été vidé pendant toute une journée

2026-07-13 via Nuitee
M
Merinda solo_traveller au
10
Everything was good!
Pros:

Everything was good. From check in to check out, breakfasts, dinners to the room. I enjoyed the outdoor/indoor dining experience with a great view of the busy CBD of Kigali. In a terrific location close to everything. Immaculately clean. 24 hour front door security. The staff were very nice and friendly.

2026-07-06 via Nuitee
A
Abdulqader couple sa
8
Nice experience
Pros:

Location

2026-07-05 via Nuitee