Jannah Burj Al Sarab

Hotels
Mina Street Abu Dhabi , Abu Dhabi , ae

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Good location
Spacious rooms
Varied amenities
Pleasant atmosphere
Cons:
Inconsistent cleaning
Noise issues in some rooms

Categories

Cleanliness
8.55
Some guests mentioned that the cleaning standards could be improved.
Service
10
Guests highlighted the excellent service provided by staff, especially Youssef.
Location
9.52
Multiple reviews praised the hotel's great location near the waterfront.
Room Quality
9.56
Rooms are spacious and well-equipped, as noted in several reviews.
Amenities
9.51
The availability of a gym and pool received positive feedback.
Value for Money
9.04
Overall, guests felt it offered good value despite some complaints.
Food and Beverage
9
Breakfast options were satisfactory, but some desired more variety.
Overall Experience
10
Most guests had a very positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:28

Property Description

Welcome to Jannah Burj Al Sarab, your luxurious retreat in the heart of downtown Abu Dhabi!

Elegant Accommodations
Experience ultimate comfort in our beautifully furnished rooms and suites, featuring calming colors, floor-to-ceiling windows, and modern amenities like a flat-screen television and executive desk. Unwind in spacious marble-clad bathrooms complete with a rain shower and exclusive Jannah bath products.

Rooftop Oasis
Elevate your stay with our stunning outdoor swimming pool and boutique gymnasium situated on the rooftop. Enjoy breathtaking panoramic views of the Arabian Gulf and city skyline while you relax or break a sweat.

Culinary Delights
Savor international cuisine at our all-day dining restaurant, grab a quick snack at the lobby lounge, or unwind at our shisha lounge. With 24-hour in-room dining service, culinary pleasure is always at your fingertips.

Book your stay today for an unforgettable experience!

Important information:

In case of early departure, charges for the remaining nights will be subject to the Hotel’s approvalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUH

Location

Guest Reviews

Cleanliness: 8.55
Service: 10
Location: 9.52
Room Quality: 9.56
Amenities: 9.51
Value for Money: 9.04
Food and Beverage: 9
Overall Experience: 10
N
Nasar • couple • gb
10
Excellent. Service was excellent throughout.
Pros:

Very clean. Very modern. Easy to get find. Very good breakfast. The whole team was brilliant especially Bikash who helped maintain our room. And Mohammed Ali hepled with our car and luggage. Thannnnk u to all staff.

Cons:

Checking out took too long due to how busy they were on friday morning with new people checking in.

2026-08-29 • via Nuitee
J
Jamal • solo_traveller • au
8
2026-08-29 • via Nuitee
M
Mohammed • solo_traveller • qa
9
2026-08-28 • via Nuitee
مبارك • solo_traveller • bh
9
Pros:

ممتاز

Cons:

ممتاز

2026-08-28 • via Nuitee
K
Kevin John • couple • ae
10
Perfect
Pros:

Perfect

Cons:

No

2026-08-28 • via Nuitee
S
sabri • solo_traveller • sa
10
شكرا
Pros:

شكرا

Cons:

شكرا

2026-08-27 • via Nuitee
G
Guy • extended_group • fr
9
2026-08-25 • via Nuitee
A
Almitra • family_with_children • ie
1
Pros:

Nothing

Cons:

It was a junk yard with ripped leather stools Literally leather was hanging of then The fridges are broken The frames of the doors are broken The shower trays are overflowing
The jacuzzi was burning hot with the temp of 35 degrees Centigrade The pool was tiny The opening times of the pool are ODD No one can use it in the day because it is on the roof top and It closes at 1900pm when the weather gets a bit better.
The house keeping staff were rude unprofessional labelled customers as liars They donot clean bathrooms despite of repeated prompting
The front officer manager was absolutely unprofessional rude I'll mannered promised us 20 percebt discount and then said because if booking.com site cannot process it She was manipulatibg the situation as per her own benefits The general manager didn't answer the phone First they put our phone lines dead and then ask us to wait for 40 minutes ti get an outside line and even after trying for 30 minutes The general manager didn't bother to pick up his mobile phone
It looks like a Mafia and total harassment of guests I still have all the emails to substantiate my claim

2026-08-24 • via Nuitee
A
algergawi • solo_traveller • ae
8
Pros:

فندق عادي جدا لا يرتقي الى 5 نجوم

Cons:

مكان الاستقبال صغير جدا ودائما زحمة :، ولا يمكن ركن السيارة بمفردي لابد من اعطاء السيارة للطاقم ودائما مشغولون

2026-08-24 • via Nuitee
S
Sara • couple • bh
8
2026-08-24 • via Nuitee
K
kariem • solo_traveller • ae
10
2026-08-24 • via Nuitee
هيثم • couple • kw
10
شكرا لكم جميعا
Pros:

الاحترام والنظافة والاستقبال الجميل

Cons:

لا يوجد شي

2026-08-22 • via Nuitee
A
Alusine • solo_traveller • ae
8
Pros:

Breakfast was fantastic

Cons:

The name

2026-08-22 • via Nuitee
D
Dilafruz • solo_traveller • uz
8
The price for it's location is great, but do not expect much from staff
Pros:

Location and price are first privileges. Food is very good.

Cons:

First day we arrived, I regreted for booking this hotel.
We booked a nonsmoking room but were given smoking one. Worse, the towels in the room were not clean

2026-08-22 • via Nuitee
S
Said • couple • es
10
2026-08-21 • via Nuitee
S
sherif • solo_traveller • eg
9
2026-08-20 • via Nuitee
T
Thani • couple • ae
8
فندق بموقع ممتاز ولكن يحتاج الى تج ديد العفش
Pros:

مكان مميز

Cons:

السعر

2026-08-18 • via Nuitee
T
Thani • solo_traveller • ae
8
2026-08-18 • via Nuitee
K
Khameis • solo_traveller • ae
8
2026-08-17 • via Nuitee
A
Albu-Rahl • solo_traveller • nl
10
Fantastisch
Pros:

Ik ben voor de tweede keer bij dit hotel gebleven. De personeel waren zo als elke keer heel aardig en behulpzaam vooral mevrouw Mehera. Wie weet kom ik volgende keer weer bij dit hotel 🫠

2026-08-17 • via Nuitee