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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Clubhouse
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Packed lunches
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Currency exchange
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Private check-in/check-out
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Concierge service
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Grocery deliveries
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Kid meals
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Heated pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Pub crawls
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Happy hour
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Aerobics
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ATM/banking
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Shopping on site
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Front desk (limited hours)
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Express check-in
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Golfing on site
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Playground on site
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Self parking (surcharge)
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Beach umbrellas
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Clubhouse
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Wine release events
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Reception hall
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Covered parking
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Health or beauty spa nearby
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Snow sports gear
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Swimming nearby
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Hosted evening meal (reserve)
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Guest education on local ecosystems and culture
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in the comfort of air-conditioned rooms with stunning mountain or city views, equipped with modern amenities and plush bathrobes for a relaxing stay.
Wellness and Leisure
Unwind with a rejuvenating massage post-workout at the fitness center, complemented by the convenience of 24-hour front desk service and currency exchange facilities.
Prime Location
Located just steps away from Sukhbaatar Square, with major attractions like Chinggis Khan Statue and National Museum of Mongolian History within walking distance, Shangri-La Hotel, Ulaanbaatar offers convenience and luxury for your stay in the vibrant city.
Book now for an unforgettable experience at Shangri-La Hotel, Ulaanbaatar, where luxury meets convenience.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
Location
Guest Reviews
Хороший отель для бизнес путешественников. Прекрасное расположение, отличный завтрак, хорошее обслуживание. Большой фитнес зал.
Loved our days at the Shangri-La UB. They were so accommodating for early checkin and checkout. Beautiful spa and beautiful room.
We stayed at the Shangri La for 5 nights and here are our thoughts:
Arrival: There were no bellmen to assist with luggage.
Room: We stayed in a premium room. The room was comfortable, sleep quality was excellent. The view overlooking the Choijin Lama Temple was nice. However, the couch and carpeting had many stains and needed to be replaced. After returning from sightseeing, we found our room not serviced. We had to call the front desk TWICE to get housekeeping to clean our room.
Cafe Park: Breakfast is served here. The food choices were plentiful and the servers were attentive. There were many choices for both Western and Asian food.
Naadam: We ate here several times. The food was good. The only complaint is that the service was lacking. It took a while to have someone come and take our order. Once done eating, plates weren't cleared.
Lobby Lounge: A catastrophe. There were so many people that the employees couldn't keep up. Everytime we visited, we waited and waited with no service. Finally, we had to find an employee to clean our table and then another employee to come over and take our order.
Club Lounge: We had the privilege of using the club lounge for 2 nights maybe because I'm a member? The lounge was beautiful. Breakfast options were small. Happy hour from 5-7pm was a one star. The food was always cold. You could pour yourself a beer and wine. All other alcohol (gin, vodka, rum, etc.) was in a machine where you push a button and your alcohol pours out. How tacky! All employees we encountered in the club lounge weren't friendly at all. Any request was perceived as a chore by them.
Departure: The front desk was able to arrange a taxi to the airport at 3am. Well done!
In summary, the Shangri La is the only five star option in Ulaanbaatar. In our opinion, the customer service is so lacking. Most employees we encountered looked like they didn't want to be there. No one greeted us with hellos or smiles or went the extra mile to see if they could do anything for us. If another five star hotel opens someday, the Shangri La is going to need to up their game.
Ty
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The Shangri La is a very nice hotel! The location is walkable to many attractions and the design of the hotel is gorgeous. The lobby itself is so impressively grand. The customer service is top notch - very warm and friendly.
The hotel is about an hour from the airport and it all depends on the traffic, which can be really bad.
The hotel breakfast was outstanding - a very god mix of local and Western foods.
2 night stay in room 1911. Loved my stay. May in the Executive Lounge was very helpful. Highly, highly recommended! Great location!
Stayed at this hotel for 2 nights. This is probably the most luxurious hotel in the capital. Service was a bit patchy but room was nice and what you would expect from a Shangri La hotel. The hotel is attached to a mall and very near the main Shukbatar Square. A comfortable based to explore the capital.
We came to UB for business conference. The location is ok as you can walk to a few attractions. However, very disappointed with service level. Room not cleaned up for 2 out of five nights that I stayed. Colleagues got the same problem.
On the way back, hotel booked a taxi for us. Seemed to be ok until the driver hit roadside curb with no reason as no other car nearby. Police came back and took some photos. Driver left the car on the left lane which supposed to be for fast car.
Very elegant rooms
Good service, particularly if you can be helped by manager Dulguun Bayarkhuu who really outperforms any other agent by making your trip outstanding
Great Chinese restaurant
Wonderful location
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