ibis Mackay

Hotels
•
Accor
8.6 (120 reviews)
Christensen Crescent, Mackay Airport, South Mackay, Queensland, 4740 , South Mackay , AU
61-7-48980000

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Facilities

Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Clean rooms
Great staff
Cons:
Slow check-in system
Issues with food quality

Categories

Cleanliness
8.11
Overall cleanliness was mentioned as below standard with concerns about grubby feel.
Service
9.58
Staff were engaging and accommodating, although there were some technical difficulties.
Location
9.62
Convenient for early morning flights, but soundproofing issues noted.
Room Quality
7.57
Rooms were generally clean, but issues with the mattress and shower size were raised.
Amenities
8.6
Missing dishes and cutlery were noted, affecting overall amenities.
Value for Money
8.56
Perceived as average value, with some dissatisfaction regarding room service.
Food and Beverage
7.61
Mixed experiences with breakfast items and service.
Overall Experience
9.18
Overall stay enjoyed despite several issues; actual experience was average to positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:40

Property Description

Discover an unforgettable escape at ibis Mackay, where comfort meets modern convenience in the heart of Queensland.

Recreational Oasis
Dive into relaxation at our outdoor pool or stay active in our fitness center. With a variety of recreational amenities, you’ll find countless ways to unwind after a day of exploration.

Gourmet Dining
Savor exquisite Modern European cuisine at TurBARlence, our stylish bar/lounge perfect for lunch, dinner, or brunch. Enjoy the ease of 24-hour room service and daily buffet breakfasts to energize your mornings.

Optimal Connectivity and Comfort
Stay connected with complimentary wired and wireless internet throughout the hotel. Each of our 152 air-conditioned rooms is designed for your comfort, featuring refrigerators, LED televisions, and modern bathrooms equipped with essential comforts.

Don't miss the chance to experience the best of Mackay; your ideal getaway awaits!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.6
Based on 120 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 9.18
B
Benjamin Lewis
8
Pros:

Only 1 staff member on check-in. Waiting for over 1/2 hour to check in.

2025-10-12 • via Nuitee
E
Enda
8
Pros:

Quality restaurant choices. Delicious dinner.

2025-09-29 • via Nuitee
T
Tony
10
Highly recommend
Pros:

The service was good class and the front office nanager at check in was engaging, professional and provided a warm welcome.

The only issue, which is really a personal option, the matress on the bed was very soft and provided little support.

2025-09-18 • via Nuitee
D
Des
4
Pros:

Only if you must.

2025-09-15 • via Nuitee
M
Michelle
8
Nice place
Pros:

Great staff, very accommodating and helpful, really appreciate that.
Check in system was slow, not the staff- they were lovely- just the system they have to work with seems to be.
Servicing of room was unfortunately well below average of usual places but maybe the staff are directed not to wipe benches, etc, so not sure.
Overall I really enjoyed my stay there.

2025-09-15 • via Nuitee
S
Sandra • partner
6
Pros:

Room was ok, shower was small, pillows were flat and only 1 extra available. Ordered an omelette for breakfast, I was standing waiting for the chef to serve me, one of the other employees came past and asked if I had been served, no I said I'd like an omelette please she says chef an omelette...the omelette came out and a sliced it and raw egg came out! I said something to the other employee about me not eating it and she just said oh...my husband got a late and paid $6 for it and it was pretty much full of foam...so not a good experience

2025-09-06 • via Nuitee
M
Maureen • partner
8
Pros:

Clean rooms 😀.very tiny shower recess. A bit disappointed that there were no dishes or cutlery. Staff were lovel

2025-08-27 • via Nuitee
R
Russ
6
Pros:

The property is first class and very clean however having to wait 90 minutes for my room service meal was of concern. Not only was it late but cold.

2025-08-25 • via Nuitee
D
David
6
Pros:

Staff were ok, but not overly friendly. Shortage of available mugs at the breakfast bar on day 1.
Room was good - liked the little office nook near the window

2025-08-24 • via Nuitee
K
Kyia
10
Pros:

Great

2025-08-13 • via Nuitee
T
Timothy
10
Pros:

I just needed a clean, peaceful place to stop for 36hours and catch-up on busy work and get some rest. Exactly what I was looking

2025-08-02 • via Nuitee
J
James
6
Average all round at most
Pros:

I arrived obviously at a busy time. 4 waiting to check in when I arrived and four more after me. One staff member doing check ins and was having technical difficulties with equipment. He really did his best not his fault but why was he on his own at a busy time. Surely the hotel knows its peak hours and should staff accordingly.

Hotel itself feels grubby and tired. Drained chairs by lifts etc.

Restaurant and bar staff in particular excellent.

2025-07-16 • via Nuitee
K
Katie
6
Pros:

This hotel is great for an early morning flights. My only complaint is that the rooms claim to be sound proof but from about 6am there were people out in the hallway talking loudly and opening and closing doors constantly.

2025-07-12 • via Nuitee
R
Rohan • partner
10
Pros:

You need to fix up how you have to drive through the airport to go round to the back of the parking cause it’s a pain when you have to drive through when people are getting dropped off or picked up from the airport

2025-07-07 • via Nuitee
M
Mahmood • family
8
Pros:

Rooms are a bit smaller, everything else is good

2025-06-10 • via Nuitee
W
Warrick • friends
10
Pros:

close to airport

2025-05-30 • via Nuitee
T
Tom • friends
8
Pros:

The staff were great. Room was clean and tidy, functional layout

2025-05-29 • via Nuitee
D
Daniel
2
Pros:

Poor reception

2025-05-29 • via Nuitee
D
Daniel
10
Pros:

Nice stay

2025-05-10 • via Nuitee
K
Kathy • partner
10
Pros:

Early flight so great location. Rooms are small and very compact. Shower in particular is very small, elbows hit.

2025-05-02 • via Nuitee