Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location beside/near the airport
Quiet, soundproof rooms (limited aircraft noise)
Comfortable beds and generally tidy rooms
Friendly and helpful staff reported frequently
On-site restaurant with good menu
Good value for short or transit stays
Cons:
Inconsistent cleanliness; some reports of very dirty rooms
Small/compact showers and some dated rooms
Limited beer selection / bar choices
Noisy in-room appliances (mini-fridge, aircon)
Maintenance issues (hot water, lighting)
Variable reception service (some unfriendly staff)

Categories

Cleanliness
7.2
Mixed signals: many guests described rooms as clean and tidy, but there are multiple reports of very poor cleanliness (filthy carpets, dirty chairs, sink/fridge issues).
Service
8.5
Generally friendly and helpful staff are frequently mentioned, though there are recurring reports of poor reception interactions and at least one unfriendly late-night desk staff incident.
Location
9.8
Consistently praised for proximity to the airport and convenience; guests repeatedly note they could not hear aircraft noise inside rooms.
Room Quality
7.6
Comfortable beds reported by many, but issues include small/compact showers, some dated rooms, beds that sag or roll, noisy aircon and occasional maintenance problems.
Amenities
7.4
On-site restaurant is a plus, but amenities are limited: small gym (broken treadmill reported), limited beer selection, no kitchen in some rooms and noisy mini-fridges.
Value for Money
8
Mixed perceptions: several guests call it good value for an airport stay, while a few find it slightly overpriced for the experience.
Food and Beverage
7.8
Restaurant meals (e.g., barramundi) and breakfast receive praise, but guests note fewer breakfast choices than before, forgotten entrees, and poor beer selection.
Overall Experience
8.5
Mostly positive for short/airport stays (quiet, convenient, comfortable), though a small number of severe negative experiences (cleanliness/management issues) lower the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

Convenient Airport Location
Ibis Mackay, situated at Mackay Airport, provides comfortable accommodation just a short drive away from Mackay CBD.

On-Site Dining and Bar
Enjoy the convenience of dining at the hotel's restaurant offering meals throughout the day and unwind at the bar open during daytime and evenings.

Modern Room Amenities
Indulge in plush bedding, Smart TV, coffee/tea facilities, complimentary toiletries, and a hairdryer in every room for a relaxing stay.

Ready to experience comfort and convenience at Ibis Mackay? Book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Location

Guest Reviews

8.1
Based on 2068 reviews
Cleanliness: 7.2
Service: 8.5
Location: 9.8
Room Quality: 7.6
Amenities: 7.4
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 8.5
T
Tofuinuu • family_with_children • au
3
2026-10-23 • via Nuitee
A
Aaron • family_with_children • au
7
Great stay, quiet, easy to get to.
Pros:

Very quiet. Made me question if the airport next to the hotel was real or not because we didn't really hear a plane take off at all the whole time we were there . Hahahahaha

2026-10-22 • via Nuitee
S
Strelec • extended_group • au
8
2026-10-21 • via Nuitee
P
Peter • couple • au
6
Pros:

Location to airport

Cons:

Selection of beer. TV picture was breaking up due to storm.

2026-10-18 • via Nuitee
E
Edwards • solo_traveller • au
7
Okay
Pros:

Noise proof could not here any planes being next to the airport

Cons:

$16 for a schooner of beer 😳ridiculous

2026-10-17 • via Nuitee
F
Fabian • extended_group • au
9
Excellent, great staff, great room and breakfast was good too.
2026-10-15 • via Nuitee
M
Marcus • couple • au
8
2026-10-14 • via Nuitee
G
Glenda • solo_traveller • au
8
Pros:

Quiet space and Comfortable bed with room service after a long day's drive

Cons:

Shower needs a hand held head as its a compact space

2026-10-12 • via Nuitee
I
Ian • solo_traveller • au
4
Cons:

The mini fridge in the room kept me awake all night

2026-10-11 • via Nuitee
F
Fiona • solo_traveller • au
9
Pros:

Location, and everything I expect in a hotel room.

Cons:

The bed was not as comfortable as I expected. 0

2026-10-11 • via Nuitee
P
Peter • solo_traveller • au
6
More than happy with the stay staff courteous and friendly
Pros:

Fine reasonable and clean, breaky standard

Cons:

No beer choice and they forgot my entre

2026-10-11 • via Nuitee
K
Kattie • couple • au
6
2026-10-10 • via Nuitee
A
Alan • solo_traveller • au
9
Pros:

Location
Proximity to the Airport
Service with a smile (always)
Helpfulness

2026-10-09 • via Nuitee
W
Walker • solo_traveller • au
8
2026-10-09 • via Nuitee
D
Ditdit • solo_traveller • au
7
Pros:

Near airport

Cons:

No kitchen

2026-10-09 • via Nuitee
S
Samantha • couple • au
10
2026-10-09 • via Nuitee
T
Tania Chandler • solo_traveller • au
8
2026-10-09 • via Nuitee
A
Amie • solo_traveller • au
8
2026-10-09 • via Nuitee
R
Ross • solo_traveller • au
9
2026-10-07 • via Nuitee
S
Sykes • couple • au
10
2026-10-07 • via Nuitee