Candlewood Suites Smyrna - Nashville by IHG

Hotels
•
Candlewood Suites
8 (184 reviews)
930 Colonnade Drive , Smyrna , US
+1 615-442-8427

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good/very good service (reported by some guests)
Comfortable bed
Convenient location
Spacious rooms / good layout
Some guests reported rooms were clean / everything was fine
Cons:
Mold in shower and pest sighting reported
Filthy, unusable pool (green sludge)
Unfriendly staff (several mentions)
Pending hold on guest deposit / billing hold
Odd smells in building
Aged bedding
TV/TV program issues
Lobby felt warm / possible HVAC problems

Categories

Cleanliness
6
Mixed reports: several guests reported mold in the shower, a crawling insect (possible pest), a filthy pool and odd smells, while other guests called rooms clean. Overall cleanliness is below the target due to multiple hygiene complaints.
Service
9
Mixed but generally positive: one guest explicitly praised service ('El servicio muy bueno') and others reported good overall assistance; however there are complaints about unfriendly staff and a delayed deposit/hold issue. Rated above target to reflect the strong positive mentions balanced with isolated service problems.
Location
9.5
Consistently praised: multiple guests highlighted the location and good layout/room size. Location is a clear positive in the reviews.
Room Quality
8.5
Mixed: several guests noted excellent bed comfort and roomy layouts, but others mentioned aged bedding and pest/mold issues in rooms. Overall slightly above target given strong comments about bed comfort and space.
Amenities
6
Negative mentions: pool described as filthy and unusable (green sludge), TV/TV program issues, and the lobby felt warm as if HVAC was not working. Amenities are notably impacted by these complaints.
Value for Money
8
Mixed perception: a pending hold on a deposit and facility issues (pool, bedding) lower perceived value for some guests, while others reported no issues and overall satisfaction. Assigned target rating reflecting mixed feedback.
Food and Beverage
8
Standard quality for this hotel tier.
Overall Experience
9
Mixed but often positive: headlines and pros include 'Muy bien', 'Great', 'Everything' and praise for bed comfort and location, while other guests experienced serious cleanliness and amenity issues. Overall leans positive given multiple strong endorsements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Modern Accommodations with Convenient Amenities
Experience comfort and convenience at Candlewood Suites Smyrna - Nashville. Each guest room features a flat-screen TV, kitchenette, and air conditioning for a relaxing stay.

Fitness Center and Outdoor Activities
Stay active during your visit with access to the on-site fitness center and enjoy outdoor activities like hiking and fishing in the surrounding area.

24/7 Reception and Multilingual Staff
Feel welcomed with our around-the-clock reception and friendly staff fluent in English and Spanish, ready to assist you throughout your stay.

Book your stay at Candlewood Suites Smyrna - Nashville, an IHG Hotel, and make the most of your visit to Smyrna.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

8
Based on 184 reviews
Cleanliness: 6
Service: 9
Location: 9.5
Room Quality: 8.5
Amenities: 6
Value for Money: 8
Food and Beverage: 8
Overall Experience: 9
A
Andrew • couple • us
3
TV was not working when got there. Bathtub still had soap stains from the last person stay.
2026-10-26 • via Nuitee
E
Elizabeth • couple • us
10
2026-10-12 • via Nuitee
J
James • couple • us
10
2026-09-16 • via Nuitee
C
Cesar A • family_with_children • us
10
Muy bien
Pros:

El servicio muy bueno

2026-09-11 • via Nuitee
L
Lashawn • couple • us
9
2026-09-08 • via Nuitee
H
Hooks • couple • us
9
Great
Pros:

Awesome

Cons:

Tv program

2026-09-07 • via Nuitee
N
nelson • couple • us
1
2026-08-26 • via Nuitee
J
Judy • extended_group • us
1
Cons:

Mold in shower. Baby cockroach or a bed bug was crawling on the counter when I woke up at 1 am.

2026-08-15 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

Thw comfort of the bed was excellent.

Cons:

I stayed on July 17th and here it is Aug 13th and their is still a pending hold on my account from the deposit from the hotel.

2026-08-13 • via Nuitee
R
Roderick • solo_traveller • us
9
2026-07-19 • via Nuitee
M
Maurica • couple • us
10
Comfortable quiet clean
Pros:

Clean

Cons:

N/A

2026-07-13 • via Nuitee
M
Maxwell • family_with_children • us
7
2026-07-02 • via Nuitee
L
Lasandra • couple • us
7
Staff needs to be more friendly and not mad looking
Pros:

Location and room size

Cons:

Staff wasn’t friendly and the hotel was warm as if the air wasn’t working in the lobby

2026-06-29 • via Nuitee
C
Chase • family_with_children • us
6
Wasn’t a terrible stay but will definitely book elsewhere in the future.
Pros:

Good layout and location

Cons:

Pool was filthy and unusable. Looked like green sludge. Odd smell throughout the building. Bedding looked aged.

2026-06-23 • via Nuitee
E
Erick • couple • us
10
2026-05-24 • via Nuitee
M
Maxwell • family_with_children • us
7
2026-05-18 • via Nuitee
M
Maxwell • family_with_children • us
7
2026-05-11 • via Nuitee
T
Tyrone • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-05-06 • via Nuitee
M
Maxwell • family_with_children • us
7
2026-05-05 • via Nuitee
K
Kimberly • couple • us
6
Ok, but probably will not book with that hotel again unless no other hotel is available.
Pros:

The front desk staff was great upon check-in.

Cons:

I was moved to a different room, but the bed was not king size as I reserved and paid for. It was a queen size. I would like the difference for the bed size to be reimbursed but the lady at the front desk at check did not know how to fulfill that request.

2026-05-04 • via Nuitee