Holiday Inn Express and Suites West Ocean City by IHG

Hotels
•
Holiday Inn Express
7.8 (550 reviews)
12552 Ocean Gateway , Ocean City , US
+1 410-213-7900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Convenient location
Friendly/polite staff
Clean/comfortable rooms (reported by many)
Good breakfast
Cons:
Noisy nights and sleep disturbances
Dirty bathrooms, mold and poor room cleanliness
Broken fixtures and faulty outlets/TVs
Pool/amenities unavailable or poorly maintained
Perceived as overpriced by some guests

Categories

Cleanliness
6.2
Multiple reviews cite dirty bathrooms, mold, hair in tubs and rooms that were not cleaned or emptied; a minority reported clean rooms.
Service
9.4
Staff repeatedly described as polite, helpful and professional; several guests singled out front desk service as a highlight despite a few service failings in complaint handling.
Location
9.2
Many guests praised the convenient location and proximity to beach, businesses and attractions.
Room Quality
6.5
Reports of broken fixtures (sinks, toilet seats), outdated furniture, bad smells and uneven maintenance contrasted with some guests finding rooms comfortable.
Amenities
6.8
Issues reported with pool availability (promised but not open), faulty outlets/TV channels, and dirty microwaves; a few positive notes on pool temperature and lobby facilities.
Value for Money
6.5
Several guests felt the property was overpriced or not worth the nightly fee; others found it affordable, producing a below-average value perception.
Food and Beverage
8.8
Breakfast was frequently praised as good/complete by many guests, though some reported incomplete offerings, ran-out items or poorly cooked items.
Overall Experience
9
Many guests reported a pleasant stay with friendly staff and good location, but noise, maintenance and cleanliness issues negatively affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location
Located less than 2 miles from the beach and boardwalk, Holiday Inn Express and Suites West Ocean City offers easy access to the sun, sand, and surf.

Comfortable Accommodations
Each room is equipped with a TV, small refrigerator, and coffee machine for your convenience. Relax in a private bathroom with a bath or shower, and enjoy the added amenities of a desk and cozy bed linens.

Nearby Attractions
Situated just steps away from Grand Prix Amusements, Baja Amusements, and Frontier Town Wild West Show & Western Theme Park, there is no shortage of entertainment options within reach.

Experience the perfect blend of comfort and convenience at Holiday Inn Express and Suites West Ocean City. Book your stay now for a memorable beach getaway!

Important information:

The property offers one parking space per hotel room.

Please note there is a pet fee of USD 40 per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBY

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 550 reviews
Cleanliness: 6.2
Service: 9.4
Location: 9.2
Room Quality: 6.5
Amenities: 6.8
Value for Money: 6.5
Food and Beverage: 8.8
Overall Experience: 9
B
Booth • family_with_children • us
1
Pros:

Nothing

Cons:

Very noisy, couldn't sleep, bathroom sink broken, toilet seat broken,many tv channels not working, many outlets were faulty or didn't work at all,beds are too high, etc,etc

2026-10-31 • via Nuitee
E
Eric Hause • family_with_children • us
9
2026-10-15 • via Nuitee
C
Carlos • family_with_children • us
10
2026-10-14 • via Nuitee
J
Jill • couple • us
10
2026-10-12 • via Nuitee
P
Peter • solo_traveller • us
9
Pros:

Everything was clean and staff was polite and professional.

Cons:

No complaints.

2026-10-10 • via Nuitee
B
Belinda D • solo_traveller • us
10
A great night's sleep.
Pros:

It was nice and the location was convient to many different businesses and the staff was very cordial and the room was comfortable and clean. I'll definitely visit again in my travels.

Cons:

There was nothing I didn't like about my stay.

2026-10-09 • via Nuitee
T
Tina • extended_group • us
9
2026-10-08 • via Nuitee
R
Roger • family_with_children • us
9
amazing
Pros:

the staff was amazing everyone was super nice especially at the front desk!

2026-09-18 • via Nuitee
J
Jeffrey • couple • us
5
Would not visit again
Pros:

Location

Cons:

Dirty bathroom

2026-09-18 • via Nuitee
R
Ronald • family_with_children • us
8
2026-09-15 • via Nuitee
J
José Acacio • couple • us
10
Very nice place
Pros:

Very nice

Cons:

Very good

2026-09-14 • via Nuitee
L
Louise • couple • us
5
NA
Pros:

The Staff

Cons:

The overall quality of the hotel

2026-09-10 • via Nuitee
J
Jonathan • family_with_children • us
1
Over priced and under performed
Pros:

Close proximity to beach

Cons:

No pool. Staff said it would open in an hour. Never opened. The breakfast was not complete. Ran out of eggs. There was a constant noise that sounded like pipes vibrating all through out the night

2026-09-08 • via Nuitee
A
Allen • solo_traveller • us
7
2026-09-08 • via Nuitee
C
Cathy • couple • us
6
It was comfortable but I like to take a bath and I couldn’t. The staff was helpful.
Pros:

Location

Cons:

I had no stopper in my tub and the staff couldn’t get me one.

2026-09-07 • via Nuitee
E
Ellen • extended_group • us
7
Cons:

Microwave not clean; dusty table.

2026-09-02 • via Nuitee
K
Ketim • family_with_children • us
5
2026-08-31 • via Nuitee
O
Oscar • family_with_children • us
9
Desconectar de la rutina diaria
2026-08-28 • via Nuitee
K
katherine • couple • us
1
Pésimo
Pros:

Pésimo servicio y el personal de recepción es racista

Cons:

El cuarto tenía humedad y no estaba limpio

2026-08-26 • via Nuitee
A
Adugna • family_with_children • us
7
2026-08-24 • via Nuitee