Holiday Inn Express and Suites West Ocean City by IHG

Hotels
•
Holiday Inn Express
8.1 (655 reviews)
12552 Ocean Gateway , Ocean City , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Good location for attractions
Friendly staff
Variety of breakfast options
Cons:
Service issues concerning staff rudeness
Cleanliness issues in rooms
Dated facilities in some areas

Categories

Cleanliness
7.4
Some complaints about cleanliness in bathrooms and odors in rooms, indicating areas for improvement.
Service
8.4
Generally friendly staff, but some issues noted with rudeness and reservation handling.
Location
8.4
Good location near restaurants and attractions, positively noted by multiple guests.
Room Quality
7.4
Some reviews indicated dated facilities and issues with room setup, but overall comfortable.
Amenities
7.9
Decent amenities including a pool and breakfast, albeit slight cleanliness issues noted.
Value for Money
8.4
Guests feel the hotel provides good value given the price point and offerings.
Food and Beverage
8.9
Breakfast was consistently praised with plenty of options available.
Overall Experience
8
Overall satisfaction was good despite minor issues, with many guests expressing they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:14

Property Description

Convenient Location
Located less than 2 miles from the beach and boardwalk, Holiday Inn Express and Suites West Ocean City offers easy access to the sun, sand, and surf.

Comfortable Accommodations
Each room is equipped with a TV, small refrigerator, and coffee machine for your convenience. Relax in a private bathroom with a bath or shower, and enjoy the added amenities of a desk and cozy bed linens.

Nearby Attractions
Situated just steps away from Grand Prix Amusements, Baja Amusements, and Frontier Town Wild West Show & Western Theme Park, there is no shortage of entertainment options within reach.

Experience the perfect blend of comfort and convenience at Holiday Inn Express and Suites West Ocean City. Book your stay now for a memorable beach getaway!

Important information:

The property offers one parking space per hotel room.

Please note there is a pet fee of USD 40 per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBY

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 655 reviews
Cleanliness: 7.4
Service: 8.4
Location: 8.4
Room Quality: 7.4
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 8
N
Niesha • family_with_children • us
10
2026-04-19 • via Nuitee
A
Allen • couple • us
10
Wonderful hotel and staff
Pros:

Everything was excellent no issues. Hotel staff very nice. Definitely will stay again

Cons:

No issues

2026-04-15 • via Nuitee
T
Tina • solo_traveller • us
9
Comming again
Pros:

Clean -Quiet-Friendly Staff

2026-04-13 • via Nuitee
T
Tykiva • couple • us
10
2026-04-13 • via Nuitee
A
Arcovio • family_with_children • us
10
2026-04-10 • via Nuitee
M
Mike • couple • us
8
It was ok
2026-04-07 • via Nuitee
M
Mike • couple • us
8
It was a pleasant experience.
Pros:

The bed was comfortable and the staff was very nice.

2026-04-05 • via Nuitee
J
Julie • couple • us
7
Needs a good cleaning
Pros:

Staff was friendly ( front desk) hostess at breakfast

Cons:

Noisy guests. Dog barking non stop. Crying baby several times in middle of night with father yelling. Told staff the next day but because I booked through you they could not discount stay or comp. We drive home with little to no sleep

2026-04-04 • via Nuitee
T
Tina Marie • solo_traveller • us
10
2026-04-02 • via Nuitee
M
Michael • solo_traveller • us
10
2026-03-31 • via Nuitee
G
Greg • family_with_children • us
9
2026-03-17 • via Nuitee
M
Mary • couple • us
7
Pros:

The hotel was nice. The breakfast was great! The room was comfortable.

Cons:

We could hear other guests all night.

2026-03-16 • via Nuitee
S
Sherri • couple • us
8
Comfortable , clean and great value
Pros:

Location and free breakfast

Cons:

N/a

2026-03-16 • via Nuitee
E
eric • family_with_children • us
10
2026-03-16 • via Nuitee
D
Dawn • couple • us
10
Pros:

Friendly staff
Great breakfast
Clean room

Cons:

The beds were a little too high for a handicap accessible room.

2026-03-15 • via Nuitee
J
Jorge • solo_traveller • us
10
2026-03-14 • via Nuitee
S
Stanneshia • couple • us
10
Would stay here again
Pros:

Very friendly staff, clean, good breakfast. Lots of restaurants around hotel.

Cons:

The rooms were a bit dated (older fixtures in bathroom, dark green carpet) and the grout in the bathroom could use a makeover.

2026-03-02 • via Nuitee
J
James • couple • us
10
Staff was very helpful and very respectful I will stay with them again
Pros:

The layout of the room

Cons:

Had several power outages

2026-02-27 • via Nuitee
H
Helen • family_with_children • us
8
Pros:

The staff were all very pleasant and helpful. The breakfast is good.

Cons:

The pool could have been a little warmer.

2026-02-27 • via Nuitee
K
Kashia • family_with_children • us
9
2026-02-10 • via Nuitee