Holiday Inn Express and Suites West Ocean City by IHG

Hotels
•
Holiday Inn Express
8.1 (705 reviews)
12552 Ocean Gateway , Ocean City , us
+1 410-213-7900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Good location for attractions
Friendly staff
Variety of breakfast options
Cons:
Service issues concerning staff rudeness
Cleanliness issues in rooms
Dated facilities in some areas

Categories

Cleanliness
7.4
Some complaints about cleanliness in bathrooms and odors in rooms, indicating areas for improvement.
Service
8.4
Generally friendly staff, but some issues noted with rudeness and reservation handling.
Location
8.4
Good location near restaurants and attractions, positively noted by multiple guests.
Room Quality
7.4
Some reviews indicated dated facilities and issues with room setup, but overall comfortable.
Amenities
7.9
Decent amenities including a pool and breakfast, albeit slight cleanliness issues noted.
Value for Money
8.4
Guests feel the hotel provides good value given the price point and offerings.
Food and Beverage
8.9
Breakfast was consistently praised with plenty of options available.
Overall Experience
8
Overall satisfaction was good despite minor issues, with many guests expressing they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:14

Property Description

Convenient Location
Located less than 2 miles from the beach and boardwalk, Holiday Inn Express and Suites West Ocean City offers easy access to the sun, sand, and surf.

Comfortable Accommodations
Each room is equipped with a TV, small refrigerator, and coffee machine for your convenience. Relax in a private bathroom with a bath or shower, and enjoy the added amenities of a desk and cozy bed linens.

Nearby Attractions
Situated just steps away from Grand Prix Amusements, Baja Amusements, and Frontier Town Wild West Show & Western Theme Park, there is no shortage of entertainment options within reach.

Experience the perfect blend of comfort and convenience at Holiday Inn Express and Suites West Ocean City. Book your stay now for a memorable beach getaway!

Important information:

The property offers one parking space per hotel room.

Please note there is a pet fee of USD 40 per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBY

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.1
Based on 705 reviews
Cleanliness: 7.4
Service: 8.4
Location: 8.4
Room Quality: 7.4
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 8
O
Oscar • solo_traveller • us
9
Pros:

En general todo, los desayunos muy buenos

Cons:

No encontraría algo de momento

2026-08-21 • via Nuitee
J
Jessica • solo_traveller • us
7
Pros:

Loved the location.

2026-08-18 • via Nuitee
W
Wendi • family_with_children • us
6
2026-08-17 • via Nuitee
A
Amy • couple • us
8
It was a decent hotel but I thought it was expensive for what you got.
Pros:

Staff was very nice. Room was comfortable

Cons:

Breakfast was only adequate

2026-08-17 • via Nuitee
S
Sheree • couple • us
2
Not worth the nightly fee
Pros:

The lobby and breakfast were great.

Cons:

Our room smelled like a football team gathered for a meeting after the game. There were no rooms to switch us to and speaking to the GM to complain never happened. Different staff members took notes on the complaints. The front desk staff members came upstairs to check out the room and kept apologizing about how bad the room smelled.

2026-08-04 • via Nuitee
K
Kimberly • couple • us
10
2026-08-03 • via Nuitee
M
michael • couple • us
7
My stay was good
Pros:

Breakfast was good

Cons:

It's close to everything

2026-08-03 • via Nuitee
J
Joseph • solo_traveller • us
3
It could use an upgrade
Pros:

It was in a good location

Cons:

It was outdated and not as clean and some of the furniture was either broken or old

2026-08-03 • via Nuitee
K
Kennedy • family_with_children • us
7
Great location. Affordable for sure
Pros:

It was running a few minutes behind. Staff was filling it up very quickly though. Everything was expected

Cons:

The bathroom could have been way cleaner. Hair in tub, drain in bathroom wasn't all the way cleaned out. Mirror had some stains

2026-08-03 • via Nuitee
J
Jill • solo_traveller • us
10
2026-07-25 • via Nuitee
K
Kionna • family_with_children • us
7
It was okay but would not stay here again.
Pros:

Proximity to the beach

Cons:

Hotel room smelt horrible, did not smell fresh and clean. Breakfast was not cooked well.

2026-07-23 • via Nuitee
A
Arturo • family_with_children • us
10
Pros:

Exelent service from everyone , the room was very clean, great temperature on the pool and the breakfast was delicious a complete breakfast 😋

2026-07-23 • via Nuitee
O
Orrin • couple • us
10
2026-07-20 • via Nuitee
P
Peter • solo_traveller • us
10
2026-07-20 • via Nuitee
D
Deborah • couple • us
10
Enjoyed our stay.
Pros:

Clean inside and outside. You were greeted by someone every time you came in and out.

Cons:

Parking was limited once large vehicles with trailers were parked.

2026-07-17 • via Nuitee
D
DONEIL • family_with_children • us
6
2026-07-16 • via Nuitee
V
Vivolo • family_with_children • us
7
2026-07-15 • via Nuitee
M
Margaret • couple • us
2
Before people check in, they need to check room their rooms
Pros:

The property was nice and the breakfast was nice. My front desk people was nice.

Cons:

But I do think that the brooms need to be a little more clean the spread I have with the rooms with ants all over the place across the bed headboard so I had to check out a day early

2026-07-15 • via Nuitee
D
Douglas • couple • us
5
2026-07-15 • via Nuitee
C
Chatae • couple • us
10
2026-07-14 • via Nuitee