The Jerai Hotel Sungai Petani

Hotels
7.1 (591 reviews)
427, JALAN KOLAM AIR, SUNGAI PETANI, KEDAH , Sungai Petani , my
+60 4-421 3411

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Cons:
Cleanliness issues
Air conditioning problems

Categories

Cleanliness
5.68
Some complaints about cleanliness, particularly regarding old stains.
Service
8.15
Staff is generally friendly and helpful.
Location
8.19
Good location, close to the town centre.
Room Quality
6.64
Mixed feelings about room quality, some nice new rooms but others are old and in need of updates.
Amenities
6.67
Amenities were decent, but some areas like the pool were out of service.
Value for Money
6.63
Good value with positive aspects such as breakfast but issues with cleanliness and amenities.
Food and Beverage
8.18
Food received positive feedback, especially breakfast.
Overall Experience
6.65
Overall nice stay but with notable issues that impacted experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:46

Property Description

Top-notch Facilities
The Jerai Hotel Sungai Petani offers an outdoor swimming pool, fitness centre, and a garden, providing guests with ample opportunities to relax and unwind during their stay.

Delicious Dining Options
Guests can enjoy a variety of breakfast choices daily, including buffet, à la carte, and American options at the hotel's onsite restaurant.

Convenient Amenities
From a 24-hour front desk and airport transfers to free WiFi and room service, The Jerai Hotel Sungai Petani ensures that guests have everything they need for a comfortable and hassle-free stay.

Book your stay at The Jerai Hotel Sungai Petani now to experience these fantastic amenities and more!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AOR

Location

Guest Reviews

7.1
Based on 591 reviews
Cleanliness: 5.68
Service: 8.15
Location: 8.19
Room Quality: 6.64
Amenities: 6.67
Value for Money: 6.63
Food and Beverage: 8.18
Overall Experience: 6.65
U
Ummi • family_with_children • my
10
2026-08-10 • via Nuitee
M
Mohammad Khuzaini • solo_traveller • my
8
2026-08-06 • via Nuitee
I
Ir Bronk • family_with_children • my
8
2026-07-24 • via Nuitee
K
Karin • solo_traveller • nl
7
Fijn hotel, maar let op de ligging tov van de moskee
Pros:

Lekker zwembad en goed eten en ontbijt. Fietsen kregen binnen een mooi plekje, personeel was bijzonder vriendelijk en behulpzaam.

Cons:

We kregen een kamer in de nieuwbouw. Nette kamer, goede airco. Tot de moskee begon en zelfs de hele dienst versterkt weergegeven wed en onze kamer er pal naast bleek te liggen. Na overleg konden we een andere kamer krijgen, in het oude gedeelte. En dat is inderdaad oud, geen aanrader.

2026-07-21 • via Nuitee
I
Ibrahim • couple • my
8
Nice stay
Pros:

Location

Cons:

None

2026-07-08 • via Nuitee
N
NUR IFFAH • couple • my
10
2026-06-29 • via Nuitee
R
Ragendran • solo_traveller • my
10
Pros:

Staff were extremely friendly and helpful..
Rooms were nice and clean.. value for money

2026-06-09 • via Nuitee
K
Krishnan • couple • my
10
2026-06-08 • via Nuitee
N
NOOR • solo_traveller • my
8
2026-06-05 • via Nuitee
J
Joseph • solo_traveller • sg
10
Perfect excellent
Pros:

All the staff I sincerely appreciate them Good service always with a smile

2026-05-24 • via Nuitee
N
Norfardhiyah • solo_traveller • my
9
2026-05-12 • via Nuitee
S
Suzana Mohamed Ali • solo_traveller • my
9
Pros:

Lokasi dan fasiliti.

2026-05-12 • via Nuitee
S
Syed • couple • my
10
2026-05-01 • via Nuitee
M
Muhd Shahriz • couple • my
7
Setahun sekali Raya kami datang lagi
Pros:

Feels like Home

Cons:

Breakfast is good but a bit slow to replenish and some of the food is not top up at all.
(Baked been) they said “Maaf, sudah habis.. tak ada stok”🤣
Somore they short of manning

2026-04-25 • via Nuitee
K
Kamsul • couple • my
9
Terbaik n selesa
Pros:

Selesa ,parking luas n byk kemudahan

Cons:

Yg lain2 mmg terbaik cuma satu Ja semasa mencari bilik sy ada bertanya pd seorang staf hotel ( perempuan ) cara dia menunjukkan Jln ke bilik mmg kurang sopan n tidak beradab

2026-04-18 • via Nuitee
A
Abdul Nasir • solo_traveller • my
10
2026-04-18 • via Nuitee
A
Abdul Nasir • solo_traveller • my
10
2026-04-18 • via Nuitee
S
Syaniza • family_with_children • my
9
My stay at The Jerai was a pleasant and memorable to our family.
Pros:

The service and hospitality of their staff is excellent. We requested many things such as extra towel, add on extra mattress and house keeping to clean the room and they send the staff immediately after our request! The food during breakfast was not bad at all. Nasi lemak, kueyteow tasted good.

Cons:

Almost non dislike 😁

2026-04-12 • via Nuitee
W
Wan Norehan • couple • my
7
2026-04-11 • via Nuitee
A
Afif • solo_traveller • my
8
Pros:

Terbaik

Cons:

Breakfast habis sebelum jam 10 pagi.

2026-04-05 • via Nuitee