The Jerai Hotel Sungai Petani

Hotels
7.1 (564 reviews)
427, JALAN KOLAM AIR, SUNGAI PETANI, KEDAH , Sungai Petani , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Cons:
Cleanliness issues
Air conditioning problems

Categories

Cleanliness
5.68
Some complaints about cleanliness, particularly regarding old stains.
Service
8.15
Staff is generally friendly and helpful.
Location
8.19
Good location, close to the town centre.
Room Quality
6.64
Mixed feelings about room quality, some nice new rooms but others are old and in need of updates.
Amenities
6.67
Amenities were decent, but some areas like the pool were out of service.
Value for Money
6.63
Good value with positive aspects such as breakfast but issues with cleanliness and amenities.
Food and Beverage
8.18
Food received positive feedback, especially breakfast.
Overall Experience
6.65
Overall nice stay but with notable issues that impacted experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:46

Property Description

Top-notch Facilities
The Jerai Hotel Sungai Petani offers an outdoor swimming pool, fitness centre, and a garden, providing guests with ample opportunities to relax and unwind during their stay.

Delicious Dining Options
Guests can enjoy a variety of breakfast choices daily, including buffet, à la carte, and American options at the hotel's onsite restaurant.

Convenient Amenities
From a 24-hour front desk and airport transfers to free WiFi and room service, The Jerai Hotel Sungai Petani ensures that guests have everything they need for a comfortable and hassle-free stay.

Book your stay at The Jerai Hotel Sungai Petani now to experience these fantastic amenities and more!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AOR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MYR 55 per person per night when using an existing bed.
    People 3 years old and over stay for MYR 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 564 reviews
Cleanliness: 5.68
Service: 8.15
Location: 8.19
Room Quality: 6.64
Amenities: 6.67
Value for Money: 6.63
Food and Beverage: 8.18
Overall Experience: 6.65
A
amiru • family_with_children • my
1
Staff biadap
Pros:

Lokasi dekat dengan pekan dan kemudahan lain serta kedai makan

Cons:

Staf housekeeping gila..duk pecah masuk bilik semasa kami tengah check in..dah bgtaw ada orang tapi still duk mengintai dari luar..siap tekup telinga kat dinding masa kami tengah mandi..bilik 5012 .. Jangan risau report polis otw.. Bilik busuk.. Staff biadap..2 kali staff housekeeping cuba pecah masuk masa kami tengah tidur..sekali cukup laa kami bgtaw ada orang..kali kedua cuba pecah masuk lagi dengan..staff tu 2 org perempuan bertudung dengan seorang lelaki..mmg bangsat punya hotel..sy dh record video diorang tengah mengendap..memang biadap sungguh staf hampa layan kami noh? Bangsatt..bukan kami masuk free x bayar bilik anjir

2026-01-28 • via Nuitee
R
RESOURCES & SERVICES • couple • my
10
2026-01-24 • via Nuitee
R
Rosmin • couple • my
8
2026-01-22 • via Nuitee
M
Muhd • extended_group • my
10
2026-01-20 • via Nuitee
M
mateen • solo_traveller • my
6
2026-01-19 • via Nuitee
A
Abdul Muiz • solo_traveller • my
10
2026-01-19 • via Nuitee
M
Mohd Jazni Hisyam Bin Abd Manap • family_with_children • my
8
2026-01-14 • via Nuitee
K
Kolob • couple • my
10
2026-01-09 • via Nuitee
S
Sabirah • family_with_children • my
4
2026-01-01 • via Nuitee
M
Mainudin • couple • my
7
Pros:

Property is good but my room aircond not cool

2025-12-28 • via Nuitee
N
Nisrina • extended_group • my
4
2025-12-26 • via Nuitee
M
MOHAMAD NAZHIM • couple • my
8
Pros:

Bilik cantik dan baru.

Cons:

tiada

2025-12-17 • via Nuitee
A
Asma Irwani • family_with_children • my
10
Pros:

Food delicious
Staff friendly

2025-12-05 • via Nuitee
Y
Yusnianida • family_with_children • my
9
2025-11-26 • via Nuitee
A
adiba • family_with_children • my
9
overall my stay is very nice and comfortable
Pros:

it is nice. classic in a way🥰 got free breakfast when staying there. the breakfast are good and there are a lot of choices😆

Cons:

it just the hot water is not very hot. and toilet not that clean (maybe because it is old?) look like there’s old stains here and there.

2025-11-25 • via Nuitee
F
Farid Aswan • couple • my
2
Average
Pros:

The lobby,The cafe and pool quite nice

Cons:

The pools not working after 1 day stay, the room is very2 cold , the floor is tiles make the room even colder. I switch off the aircond but still the cold get in somehow.I cant at first night.. too damn cold

2025-11-23 • via Nuitee
H
Herlina • family_with_children • my
8
2025-11-23 • via Nuitee
Z
Zunaidah • couple • my
5
Pros:

Room

Cons:

Food

2025-11-21 • via Nuitee
R
Roslee • couple • my
6
Pros:

Delicious breakfast and food from coffee shop is tasty,friendly staff with smile and helpful..

Cons:

Room is old with shower room w/out door but i know they're under renovation,suppose to not to sell old room but room is clean..all of this gone with good food and friendly staffs

2025-11-21 • via Nuitee
M
Muhammad Faaiz • family_with_children • my
3
Cons:

Aircond tak sejuk,pool rosak

2025-11-21 • via Nuitee