The Jerai Hotel Sungai Petani

Hotels
7.1 (579 reviews)
427, JALAN KOLAM AIR, SUNGAI PETANI, KEDAH , Sungai Petani , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Cons:
Cleanliness issues
Air conditioning problems

Categories

Cleanliness
5.68
Some complaints about cleanliness, particularly regarding old stains.
Service
8.15
Staff is generally friendly and helpful.
Location
8.19
Good location, close to the town centre.
Room Quality
6.64
Mixed feelings about room quality, some nice new rooms but others are old and in need of updates.
Amenities
6.67
Amenities were decent, but some areas like the pool were out of service.
Value for Money
6.63
Good value with positive aspects such as breakfast but issues with cleanliness and amenities.
Food and Beverage
8.18
Food received positive feedback, especially breakfast.
Overall Experience
6.65
Overall nice stay but with notable issues that impacted experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:46

Property Description

Top-notch Facilities
The Jerai Hotel Sungai Petani offers an outdoor swimming pool, fitness centre, and a garden, providing guests with ample opportunities to relax and unwind during their stay.

Delicious Dining Options
Guests can enjoy a variety of breakfast choices daily, including buffet, à la carte, and American options at the hotel's onsite restaurant.

Convenient Amenities
From a 24-hour front desk and airport transfers to free WiFi and room service, The Jerai Hotel Sungai Petani ensures that guests have everything they need for a comfortable and hassle-free stay.

Book your stay at The Jerai Hotel Sungai Petani now to experience these fantastic amenities and more!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AOR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MYR 55 per person per night when using an existing bed.
    People 3 years old and over stay for MYR 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 579 reviews
Cleanliness: 5.68
Service: 8.15
Location: 8.19
Room Quality: 6.64
Amenities: 6.67
Value for Money: 6.63
Food and Beverage: 8.18
Overall Experience: 6.65
S
Syed • couple • my
10
2026-05-01 • via Nuitee
M
Muhd Shahriz • couple • my
7
Setahun sekali Raya kami datang lagi
Pros:

Feels like Home

Cons:

Breakfast is good but a bit slow to replenish and some of the food is not top up at all.
(Baked been) they said “Maaf, sudah habis.. tak ada stok”🤣
Somore they short of manning

2026-04-25 • via Nuitee
K
Kamsul • couple • my
9
Terbaik n selesa
Pros:

Selesa ,parking luas n byk kemudahan

Cons:

Yg lain2 mmg terbaik cuma satu Ja semasa mencari bilik sy ada bertanya pd seorang staf hotel ( perempuan ) cara dia menunjukkan Jln ke bilik mmg kurang sopan n tidak beradab

2026-04-18 • via Nuitee
A
Abdul Nasir • solo_traveller • my
10
2026-04-18 • via Nuitee
A
Abdul Nasir • solo_traveller • my
10
2026-04-18 • via Nuitee
S
Syaniza • family_with_children • my
9
My stay at The Jerai was a pleasant and memorable to our family.
Pros:

The service and hospitality of their staff is excellent. We requested many things such as extra towel, add on extra mattress and house keeping to clean the room and they send the staff immediately after our request! The food during breakfast was not bad at all. Nasi lemak, kueyteow tasted good.

Cons:

Almost non dislike 😁

2026-04-12 • via Nuitee
W
Wan Norehan • couple • my
7
2026-04-11 • via Nuitee
A
Afif • solo_traveller • my
8
Pros:

Terbaik

Cons:

Breakfast habis sebelum jam 10 pagi.

2026-04-05 • via Nuitee
W
Wahdina • couple • my
10
2026-04-01 • via Nuitee
N
Nurul • couple • my
8
Pros:

The room pool view just nearby the cafe..
Food were tasty

Cons:

The floor no carpet

2026-03-29 • via Nuitee
N
Nur • extended_group • my
9
Pros:

What I like about this property is its reasonable price, which includes a very good breakfast. The room was comfortable, and my family and I really enjoyed the food as well as the swimming pool provided.

Cons:

What I didn’t like about this property is that I booked two rooms , one with a double bed and another with twin beds , but the staff did not inform me in advance about any changes. When I arrived, they told me the double bed room was fully booked and I had to switch to a twin bed instead, which spoiled my mood at the time, especially as it was my first anniversary. However, it was still okay as my family and I chose to enjoy the stay since we really needed to rest.

2026-03-25 • via Nuitee
S
Saiful Anuar • couple • my
5
2026-03-24 • via Nuitee
K
KPM-Guru • family_with_children • my
8
2026-03-21 • via Nuitee
A
ABDUL RAHIM • family_with_children • my
10
2026-03-17 • via Nuitee
T
Taufiqil • couple • my
10
2026-03-16 • via Nuitee
A
amiru • family_with_children • my
1
Staff biadap
Pros:

Lokasi dekat dengan pekan dan kemudahan lain serta kedai makan

Cons:

Staf housekeeping gila..duk pecah masuk bilik semasa kami tengah check in..dah bgtaw ada orang tapi still duk mengintai dari luar..siap tekup telinga kat dinding masa kami tengah mandi..bilik 5012 .. Jangan risau report polis otw.. Bilik busuk.. Staff biadap..2 kali staff housekeeping cuba pecah masuk masa kami tengah tidur..sekali cukup laa kami bgtaw ada orang..kali kedua cuba pecah masuk lagi dengan..staff tu 2 org perempuan bertudung dengan seorang lelaki..mmg bangsat punya hotel..sy dh record video diorang tengah mengendap..memang biadap sungguh staf hampa layan kami noh? Bangsatt..bukan kami masuk free x bayar bilik anjir

2026-01-28 • via Nuitee
R
RESOURCES & SERVICES • couple • my
10
2026-01-24 • via Nuitee
R
Rosmin • couple • my
8
2026-01-22 • via Nuitee
M
Muhd • extended_group • my
10
2026-01-20 • via Nuitee
A
Abdul Muiz • solo_traveller • my
10
2026-01-19 • via Nuitee