Home2 Suites by Hilton Knoxville West

Hotels
•
Home2 Suites by Hilton
9 (303 reviews)
380 N. Peters Road , Knoxville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Unpleasant food and beverage options
Price concerns

Categories

Cleanliness
7.95
Several mentions of cleanliness issues such as unclean rooms and bad smells.
Service
9.99
Positive comments about staff friendliness and helpfulness, despite some negative experiences.
Location
9.96
Frequent mentions of great location and convenience for guests.
Room Quality
8.91
Mixed reviews with some complaints about the shower and room conditions but overall appreciation for size.
Amenities
8.94
Some good mentions like spacious rooms and pet-friendly, but some amenities needing attention.
Value for Money
8.4
Comments indicate a belief that prices are high for the quality received.
Food and Beverage
7.95
Many critiques of food quality and breakfast options.
Overall Experience
9.92
Despite some issues, many guests express willingness to return due to location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:39

Property Description

Modern Amenities

Home2 Suites by Hilton Knoxville West offers a comfortable stay with air-conditioned rooms, kitchenettes, and free breakfast. The private bathrooms are equipped with a bath or shower, ensuring a relaxing experience for guests.

Convenient Facilities

Guests can enjoy the outdoor pool, fitness center, and business center during their stay. The property also provides luggage storage and laundry facilities for added convenience.

Prime Location

Located near popular attractions like West Town Mall, University of Tennessee, and Neyland Stadium, guests can easily explore the area. With McGhee Tyson Airport just a short drive away, travel arrangements are stress-free.

Book your stay at Home2 Suites by Hilton Knoxville West for a perfect blend of comfort, convenience, and prime location.

Important information:

When traveling with pets, please note that the following extra fees apply: 1-4 night stay: US$75 and 5+ night stays: US$125. The property can allow a maximum of 2 pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 303 reviews
Cleanliness: 7.95
Service: 9.99
Location: 9.96
Room Quality: 8.91
Amenities: 8.94
Value for Money: 8.4
Food and Beverage: 7.95
Overall Experience: 9.92
A
Alissa • extended_group • us
10
2026-06-09 • via Nuitee
E
Elizabeth • couple • us
4
Good for a one night stay.
Pros:

The location is what we needed. Several chain restaurants in the area. Plenty of parking. Andrea was helpful and professional

Cons:

I knew when we booked it that it was located off I-40 however the noise level in the room from the interstate was unacceptable even when I used ear plugs. The kitchen set up was poorly designed in my opinion. It set up galley style but with a long table and bench seats right next to it making it impossible for a large group of people to access the various food stations. It took 5 minutes to bring out another pot of coffee when the pot was empty and there were no plates or bowls. To me that just shows a lack of attention to your job or not enough personnel. The pillows were awful, just kind of a lumpy mess but the beds were comfortable. I wouldn't even sleep with the blanket on the bed as it had seen better days, looked kind of gray and dingy. And what's with being charged a $25 fee up front for "incidentals"? Yes it will be deducted after you check out but that just seems unnecessary.

2026-05-25 • via Nuitee
K
Kayla • family_with_children • us
6
It was a decent stay for two nights (second night was a better experience because I think the people beside of us left),
Pros:

The breakfast was pretty good, the bed was comfortable, and the staff was friendly.

Cons:

The pool was broke which was disappointing since we looked for a hotel with a pool for our kids, the first night we stayed there was people in the lobby partying which is not the environment we wanted to be around with our kids, and we thought we lucked out getting top floor but could still hear the people next door as if they were in the same room. Their tv was down low and I could still hear what they were watching as well as everytime they went to the bathroom. Walls are too thin.

2026-05-25 • via Nuitee
P
Paul • solo_traveller • us
6
okay - Room was good but that's about it!
Pros:

The Breakfast was terrible!

Hot food - cold - quality was terrible

Cons:

Gym had no AC - was not working

2026-05-24 • via Nuitee
3
350briad • Family • Roanoke, Virginia
4
Wish it would have been better
Pros:

I will never stay at this hotel ever again. I paid for a two queen room with a pullout couch for my daughter. The pullout couch was absolutely awful. The springs on the mattress were so visible. You could pretty much see them in day light.

So my daughter just ended up sleeping with me. My daughter also found a pill on the floor next to my eight month old that was on her play Matte.

There were spells on the side of the desk, area and stink bugs underneath that.

When I brought the pill up to the manager, she said well I can bring you up a pack and play- which I’m not gonna keep my daughter in a pack and play all day because your housekeeping can’t vacuum. I had to return some of the blankets because they smelled so bad.

The hotel room was bought with points, and if it wasn’t such a hassle to cancel my reservation and leave, I would have.

I had to travel with 2 kids and then had to deal with that …

2026-05-12 • via Tripadvisor
T
Tyler • couple • us
10
Pros:

Clean and roomy

Cons:

Nothing

2026-04-26 • via Nuitee
S
Stephanie • couple • us
9
2026-04-26 • via Nuitee
Z
Zwanziger • solo_traveller • us
7
2026-04-21 • via Nuitee
S
Steven • family_with_children • us
10
Excellent place to stay
Pros:

Room was spacious & clean, property was clean, staff was nice.

Cons:

Breakfast selection was poor. Pool was closed in the middle of April.

2026-04-16 • via Nuitee
K
Karen • family_with_children • us
9
Friendly
Pros:

Location

Cons:

Clean

2026-04-06 • via Nuitee
G
Garcia • family_with_children • us
7
Pros:

The location was great and dog friendly. Room size it nice and roomy too.

Cons:

Didn't like getting bit by bugs or fleas... can't say for sure which one but I had a few welts and itchy bumps before leaving.

2026-04-03 • via Nuitee
G
Garcia • family_with_children • us
7
Pros:

The location was great. Pet friendly and has potential to be better.

Cons:

Could have done without the bug/flea bites. Perhaps some flea & bug treatment on the carpets would help after someone stays who has pets.

2026-04-03 • via Nuitee
P
Pavel • solo_traveller • us
10
Pros:

Very spacious Queen suite.

2026-04-01 • via Nuitee
B
Bryan • extended_group • us
10
Pros:

The lady who greeted us was super nice and helpful

2026-03-30 • via Nuitee
L
lauriehH5385RL • Family
2
Black mold !
Pros:

The place was filthy ! Black mold in the shower
Gross old
We stay in home 2 suites all over the United States. We could not believe how discussing the place was.

2026-03-29 • via Tripadvisor
A
Ashley • couple • us
5
Pros:

No hot water for the shower. There was hot water in the bathroom sink, but no hot water for the shower. It was like the control for the hot water would not turn all the way to the hot water. Almost like it was " governed ". Other than that, the stay was great.

2026-03-28 • via Nuitee
B
Bryce • family_with_children • us
8
2026-03-12 • via Nuitee
A
Abdul • couple • ca
1
Pros:

Location

Cons:

Worst check in, place smelled like weed , room was not clean at midnight all closets were open and bed sheets had blood stains. Never coming back!

2026-01-03 • via Nuitee
J
Jonathan OR Alisha • family_with_children • us
10
2026-01-02 • via Nuitee
H
Harris • extended_group • us
8
2025-12-30 • via Nuitee