Home2 Suites by Hilton Knoxville West

Hotels
•
Home2 Suites by Hilton
9 (288 reviews)
380 N. Peters Road , Knoxville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Unpleasant food and beverage options
Price concerns

Categories

Cleanliness
7.95
Several mentions of cleanliness issues such as unclean rooms and bad smells.
Service
9.99
Positive comments about staff friendliness and helpfulness, despite some negative experiences.
Location
9.96
Frequent mentions of great location and convenience for guests.
Room Quality
8.91
Mixed reviews with some complaints about the shower and room conditions but overall appreciation for size.
Amenities
8.94
Some good mentions like spacious rooms and pet-friendly, but some amenities needing attention.
Value for Money
8.4
Comments indicate a belief that prices are high for the quality received.
Food and Beverage
7.95
Many critiques of food quality and breakfast options.
Overall Experience
9.92
Despite some issues, many guests express willingness to return due to location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:39

Property Description

Modern Amenities

Home2 Suites by Hilton Knoxville West offers a comfortable stay with air-conditioned rooms, kitchenettes, and free breakfast. The private bathrooms are equipped with a bath or shower, ensuring a relaxing experience for guests.

Convenient Facilities

Guests can enjoy the outdoor pool, fitness center, and business center during their stay. The property also provides luggage storage and laundry facilities for added convenience.

Prime Location

Located near popular attractions like West Town Mall, University of Tennessee, and Neyland Stadium, guests can easily explore the area. With McGhee Tyson Airport just a short drive away, travel arrangements are stress-free.

Book your stay at Home2 Suites by Hilton Knoxville West for a perfect blend of comfort, convenience, and prime location.

Important information:

When traveling with pets, please note that the following extra fees apply: 1-4 night stay: US$75 and 5+ night stays: US$125. The property can allow a maximum of 2 pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 288 reviews
Cleanliness: 7.95
Service: 9.99
Location: 9.96
Room Quality: 8.91
Amenities: 8.94
Value for Money: 8.4
Food and Beverage: 7.95
Overall Experience: 9.92
A
Abdul • couple • ca
1
Pros:

Location

Cons:

Worst check in, place smelled like weed , room was not clean at midnight all closets were open and bed sheets had blood stains. Never coming back!

2026-01-03 • via Nuitee
J
Jonathan OR Alisha • family_with_children • us
10
2026-01-02 • via Nuitee
H
Harris • extended_group • us
8
2025-12-30 • via Nuitee
D
Drake • solo_traveller • us
9
2025-12-20 • via Nuitee
C
Charliedog • couple • us
9
Overall, would stay here again the next time we spend a few nights in Knoxville.
Pros:

Great location. Comfortable bed. Decent breakfast, had bananas but no gravy for the homemade biscuits.

Cons:

Nothing significant

2025-12-13 • via Nuitee
M
Maureen • family_with_children • us
6
Pros:

This location is our favorite place to stay when visiting for UTK functions and events.

Cons:

The property seems to be getting a little worn.

2025-12-06 • via Nuitee
K
Kevin • couple • us
9
Very nice place to stay just needs a few changes.
Pros:

How big the room was, how clean everything looked, and a very nice staff.

Cons:

Showers need updating, drink fountain wasn’t working, the prices were too high for cokes and snacks, and I felt like the price for the room could be a little lower especially with this economy.

2025-11-17 • via Nuitee
A
April • family_with_children • us
10
Excellent!
Pros:

Very clean! Staff were really
Friendly! Room was amazing!

Cons:

Nothing

2025-11-10 • via Nuitee
B
Bobby • family_with_children • us
10
Very good
Pros:

Perfect location for our stay

2025-11-03 • via Nuitee
C
Cormier • couple • us
9
2025-11-03 • via Nuitee
T
Tracy • family_with_children • us
8
2025-10-30 • via Nuitee
C
Chalaine • family_with_children • us
7
A few changes would greatly improve the stay
Pros:

Easy to get to our rooms. Complimentary water. Good parking. Spacious rooms - Love the couch and footstool. Pet friendly!

After being told by one front desk agent that I could not get printed receipts, I called back later and Hannah was able to email the receipts to me. Many thanks to Hannah, who was pleasant, helpful and professional. Hannah is a credit to your Home2Suite brand.

Cons:

The hot breakfast items in the case were not very tasty - the round cinnamon bread, eggs and meat had no flavor at all. The meat was sliced too thin and it dried out. Stacking foods in the case makes it hard to get the food out of the case. Food in case was not hot enough. Did not like yogurt pump. It took too long. Rather have yogurt cups.

I asked for a printed receipt upon check out and request was abruptly denied by one agent. I was told that the third party I booked with was the only one who could get me a receipt. (After calling back, another agent, Hannah, was able to help me.)

2025-10-20 • via Nuitee
S
Susan • extended_group • us
10
2025-10-18 • via Nuitee
J
Jane
4
Pros:

We stayed 3 nights. After the first night we asked to move to a different room because the shower faucet wasn’t working properly. We did not have any water pressure and the water was cold unless you used the tub faucet? It was strange. So then we got moved and the shower situation wasn’t much different. The faucet did work but there were times it was almost like a drip to take a shower in. No matter the time of day. Also, the bathroom smelled like mildew. Overall the place was clean. But we will not ever stay there again. When paying $250 a night, I just would expect a decent shower… at least once over three days. I never complain and am fairly easy to please but I was really unhappy with this stay.

2025-10-12 • via Nuitee
K
Keith
6
Pros:

Pre-arranged a King Sized bed away from the elevator. Did get away from the elevator, but we ended up getting a queen size bed.

2025-10-05 • via Nuitee
J
Jeremy
10
Pros:

Loved the size of the room and the cleanliness.

2025-10-05 • via Nuitee
Y
Yolanda • family_with_children • us
10
I will come again
Pros:

Didn’t see much other than the room. But it was glorious after a long drive and storm.

Cons:

It was dark, raining and wasn’t obvious from the road.

2025-09-28 • via Nuitee
M
Marshall
10
Pros:

great

2025-09-23 • via Nuitee
R
Randall • couple • us
10
Pros:

The location was good.

2025-09-02 • via Nuitee
F
Fabien • solo_traveller • ch
9
2025-09-01 • via Nuitee