Hotel Shepherds Bush London

Hotels
8 (2634 reviews)
11-12 Poplar Mews, Shepherd’s Bush , London , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Noise
Odors in Rooms

Categories

Cleanliness
7.58
Multiple reviews mention cleanliness, but issues with odors and noise were noted.
Service
8.55
Staff were frequently described as friendly and accommodating.
Location
9.09
Great location close to public transport and shopping, highly rated.
Room Quality
7.04
Issues with noise, small room sizes, and lack of windows impacted room quality.
Amenities
7.57
Limited amenities such as no restaurant or insufficient lift service.
Value for Money
8.03
Good value considering location but additional fees noted.
Food and Beverage
8.08
No specific feedback provided, assumed standard for hotel tier.
Overall Experience
8.05
Overall positive experiences despite several noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:31

Property Description

Convenient Location

Hotel Shepherds Bush London is ideally situated outside the London congestion charge zone, adjacent to Shepherd's Bush Market underground station, and a short stroll from the renowned Westfield London shopping centre - the largest in Europe.

Comfortable Accommodation

Each room at our hotel is equipped with modern amenities including a large flat-screen TV, en-suite bathroom, and soundproof windows. Guests can also enjoy complimentary toiletries, linen, a safe, iron & ironing board, hairdryer, and tea/coffee making facilities.

Attractions and Accessibility

Explore nearby attractions like the O2 Shepherd's Bush Empire, easily accessible within a 4-minute walk. Additionally, major landmarks such as Oxford Circus and Marble Arch are just a 20-minute tube ride away. With Heathrow Airport reachable in just 50 minutes via tube, our hotel offers both convenience and comfort for your London stay.

Book now for an unforgettable experience at Hotel Shepherds Bush London.

Important information:

Guests are required to show a photo ID and also to present the same card used at the time of booking upon check-in.

Extra beds can only be provided at extra fee in King rooms, the Family Quad room and Triple accessible room (one roll-away bed per room). Suites and other room types cannot accommodate an extra bed.

Please note, no breakfast is served at this property.

Please note that this property is strictly nonsmoking.

When traveling with pets, please note that an extra charge of GBP 35 per night applies. A pet waiver form needs to be signed on check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2634 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
M
Mauricio extended_group gb
9
2026-07-25 via Nuitee
K
Karin solo_traveller gb
8
Pros:

Comfortable, spacious room; clean, decent bathroom, fridge provided along with air-conditioning which were both a great bonus during hot days, iron and ironing board also supplied; overall a good stay

Cons:

As I was in a room on the lower ground floor (basement) there was no window so it felt a bit dark with no natural light, however there was adequate lighting in the room and it didn't feel claustrophobic.

2026-07-25 via Nuitee
D
Debbie solo_traveller gb
8
Hotel Shepherds Bush
Pros:

Easy access to trains. Clean and good sized room.

2026-07-24 via Nuitee
N
N595GCharryn Couples
8
Cozy hotel
Pros:

Stayed one night after a long shopping trip and it was a pleasant time, room was spotless, comfortable bed and the air con was a lifesaver. All staff are very friendly and helpful. Very relaxed and quiet environment too. Would stay again

2026-07-23 via Tripadvisor
L
Louise solo_traveller gb
8
Pros:

Location so accesible, njce room

Cons:

Schedule cleaning, but its ok

2026-07-22 via Nuitee
I
iulia manuela extended_group gb
10
I’ve stayed here twice in a month for my concerts and resonable prices and close to the venues . I mean it’s 30 min to W
Pros:

Being so close to the Mall , tube station and reasonable priced

2026-07-21 via Nuitee
J
Jane solo_traveller gb
10
2026-07-21 via Nuitee
J
Jessica couple gb
5
Comfortable beds and clean room but a bit dated also very small and very expensive for what we got considering you don’t
Pros:

Next door to the tube station so very convenient for travel. Good if you are not planning on staying in your room for long periods of time and just using it to sleep

Cons:

Very small room so not much room for 2 people and 2 suitcases and next to main road so a bit noisy.

2026-07-18 via Nuitee
K
Kewal solo_traveller gb
8
Pros:

Nice friendly service and while the room was fairly basic it had everything we needed as we were just sleeping there at night

2026-07-17 via Nuitee
S
Sofia couple es
8
Pros:

La ubicación, al lado de estación de metro, el personal malísimo, la habitación súper limpia

Cons:

La habitación era demasiado pequeña

2026-07-17 via Nuitee
M
Marie couple no
9
2026-07-16 via Nuitee
F
Fernando solo_traveller de
10
2026-07-16 via Nuitee
R
Rachael solo_traveller us
1
2026-07-16 via Nuitee
M
Maurice couple nl
8
Mooie uitvalslocatie om London te verkennen met vrienden.
Pros:

Fijne centrale locatie dicht bij Central Line, makkelijke te bereiken vanuit Heathrow (als er niet gestaakt wordt door underground 🤪)

Cons:

Alles was keurig verzorgd maar enkele aandachtspunten in badkamer.

2026-07-16 via Nuitee
L
Lorraine couple gb
10
Pros:

Air conditioning and location

2026-07-14 via Nuitee
D
Danielle couple gb
10
Comfy place easy to get too!
Pros:

Really friendly staff, huge beds. Fantastic air con in this heatwave!

Cons:

Property was lovely

2026-07-13 via Nuitee
S
Susanne couple de
8
2026-07-13 via Nuitee
T
Thomas solo_traveller gb
10
A great place to stay
Pros:

The place was clean and well maintained, the staff were really friendly, the location was fantastic and it was a reasonable price.

2026-07-12 via Nuitee
A
Alice solo_traveller se
7
2026-07-12 via Nuitee
S
Sophie couple gb
10
Great hotel, would definitely stop again!
Pros:

Great location right next to tube station, clean and comfortable room with great facilities

Cons:

N/A

2026-07-12 via Nuitee