Hotel Shepherds Bush London

Hotels
8 (2483 reviews)
11-12 Poplar Mews, Shepherd’s Bush , London , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Noise
Odors in Rooms

Categories

Cleanliness
7.58
Multiple reviews mention cleanliness, but issues with odors and noise were noted.
Service
8.55
Staff were frequently described as friendly and accommodating.
Location
9.09
Great location close to public transport and shopping, highly rated.
Room Quality
7.04
Issues with noise, small room sizes, and lack of windows impacted room quality.
Amenities
7.57
Limited amenities such as no restaurant or insufficient lift service.
Value for Money
8.03
Good value considering location but additional fees noted.
Food and Beverage
8.08
No specific feedback provided, assumed standard for hotel tier.
Overall Experience
8.05
Overall positive experiences despite several noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:31

Property Description

Convenient Location

Hotel Shepherds Bush London is ideally situated outside the London congestion charge zone, adjacent to Shepherd's Bush Market underground station, and a short stroll from the renowned Westfield London shopping centre - the largest in Europe.

Comfortable Accommodation

Each room at our hotel is equipped with modern amenities including a large flat-screen TV, en-suite bathroom, and soundproof windows. Guests can also enjoy complimentary toiletries, linen, a safe, iron & ironing board, hairdryer, and tea/coffee making facilities.

Attractions and Accessibility

Explore nearby attractions like the O2 Shepherd's Bush Empire, easily accessible within a 4-minute walk. Additionally, major landmarks such as Oxford Circus and Marble Arch are just a 20-minute tube ride away. With Heathrow Airport reachable in just 50 minutes via tube, our hotel offers both convenience and comfort for your London stay.

Book now for an unforgettable experience at Hotel Shepherds Bush London.

Important information:

Guests are required to show a photo ID and also to present the same card used at the time of booking upon check-in.

Extra beds can only be provided at extra fee in King rooms, the Family Quad room and Triple accessible room (one roll-away bed per room). Suites and other room types cannot accommodate an extra bed.

Please note, no breakfast is served at this property.

Please note that this property is strictly nonsmoking.

When traveling with pets, please note that an extra charge of GBP 35 per night applies. A pet waiver form needs to be signed on check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2483 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
Z
Zoe • extended_group • gb
7
2026-04-10 • via Nuitee
L
Leisure Travellers • family_with_children • gb
8
Hoping for more , but was cheap for area .
Pros:

Able to check in early.
Lovely girl on reception.
Given a ground floor room .

Cons:

No window , so stuffy . Awful lumpy pillows . Bed squashed to wall one side , no space for another bedside cabinet , had to side walk into bed. Smelly shower drain ??

2026-04-10 • via Nuitee
M
Martin • solo_traveller • ie
10
Short stay definitely be back
Pros:

Very nice staff and big beautiful room

Cons:

No sign on entrance to say it’s a pedestrian gate to the right of gate I was outside for 10 mins before I got in

2026-04-07 • via Nuitee
T
tony • family_with_children • gb
10
Pros:

Very nice room comfortable staff helpful

2026-04-06 • via Nuitee
H
Holloway • solo_traveller • gb
10
Pros:

Nice hotel very clean the staff were very nice

2026-04-06 • via Nuitee
W
Wai Lun • couple • my
9
2026-04-05 • via Nuitee
C
Charity • solo_traveller • gb
8
Excellent
Pros:

Braap!

Cons:

Nothing x

2026-04-04 • via Nuitee
S
Stacy • couple • gb
10
Thank you for a great stay :)
Pros:

Lovely staff, great location and very reasonable for LDN

2026-04-04 • via Nuitee
F
Florin • couple • ro
10
2026-04-03 • via Nuitee
R
Rebecca • solo_traveller • gb
6
Clean but lacks security
Pros:

It’s in a really good location and was very clean with good facilities in the room

Cons:

There was a lot of noise from other guests. The people staying in the room opposite were so loud I had to ask them twice to be quiet. What was worse was they brought men back to their room who weren’t guests and this went unchallenged by hotel staff. As a solo female guest I did not feel very safe.

2026-04-02 • via Nuitee
J
Joanna • solo_traveller • gb
7
Staff were quite friendly and answered my questions politely.
Pros:

Comfortable bed. Access to outside balcony.

Cons:

I found the pillows very hard and too high. Perhaps a couple of softer option available would be good.

2026-04-02 • via Nuitee
V
Vogel • couple • de
7
Can recommend
Pros:

Good Location and clean!

2026-04-02 • via Nuitee
M
Mohammed • couple • gb
10
2026-03-29 • via Nuitee
S
Stephen • solo_traveller • gb
10
Have stayed here before and would recommend to anyone
Pros:

Great staff and excellent location for major attractions

Cons:

Nothing

2026-03-29 • via Nuitee
H
Hugh • solo_traveller • gb
8
Perfect budget solo work stopover accommodation
Pros:

Great spot, friendly helpful staff, very comfortable bed, just the ticket for a budget work night stopover

Cons:

Always a struggle shaving in small hotel room sinks... a plug would have been helpful, but to be honest not really a big deal

2026-03-29 • via Nuitee
M
MICHAEL • solo_traveller • gb
8
2026-03-29 • via Nuitee
G
Guled • couple • gb
10
2026-03-28 • via Nuitee
B
Birgit • extended_group • es
7
2026-03-27 • via Nuitee
T
Tania • family_with_children • gb
8
Pros:

Great location for where I was visiting. the room was clean and quiet. only dealt with the staff at reception and they were friendly and professional

Cons:

There was no natural light in the room the window wasn't a window so it was quite alarming to wake up in the pitch black. Trying to get ready for a night out was difficult as the lighting in the room wasn't bright enough to see well to apply your makeup

2026-03-25 • via Nuitee
N
Noel Woodcock • solo_traveller • gb
10
Fantastic
Pros:

Everything its comerble all round
n

2026-03-24 • via Nuitee