Holiday Inn Express & Suites Bonham by IHG

Hotels
•
Holiday Inn Express
8.3 (212 reviews)
1101 GK Reddy Avenue , Bonham , US
+1 903-486-6111

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Pets allowed
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Review Highlights

Pros:
Comfortable rooms/bed
Friendly/exceptional staff
Good location
Good value/price
Clean/organized (many mentions)
Breakfast well-regarded
Cons:
Strong cleanliness issues (sewage smell, trash/rags left in rooms)
Pool dirty or closed; pool area problems (hair, bugs, broken window)
Dated property and worn furniture (broken/worn desk chair, very firm beds)
Reservation / front desk failures (no answer, mishandled booking, charged despite no arrival)
No microwave in some rooms; dirty front doors

Categories

Cleanliness
5.8
Multiple guests reported strong cleanliness issues: sewage smell in lobby, dirty rags/trash left in rooms, marks on doors, and pool area with hair/trash — overall cleanliness rated below average.
Service
9.6
Many reviewers praised staff as exceptional and helpful; however there are isolated serious service failures (unanswered phone, reservation handling). Overall service is strong enough to offset some negatives.
Location
10
Location repeatedly called out positively ('Location' and 'great location') and is a clear strength for most guests.
Room Quality
6.7
Rooms are comfortable for many guests (comfortable bed noted) but several complaints about dated rooms, worn/broken desk chair, very firm beds, and damaged/dirty doors lower the score.
Amenities
6
Significant amenity problems: indoor pool reported dirty or closed for repairs, broken pool-window, bugs in pool room, and lack of microwave in some rooms — amenities underperform expectations.
Value for Money
9.7
Multiple guests explicitly mentioned good price/value; several noted the stay was 'comfortable for the value' despite dated property, supporting a high value score.
Food and Beverage
9.6
Breakfast was praised as very good by guests; only minor complaints (ran out of whole milk) were reported, so F&B sentiment is largely positive.
Overall Experience
9
Mixed but generally positive: many guests enjoyed the stay (clean/comfortable rooms, great staff, good location), though cleanliness and amenity issues negatively affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Welcome to Holiday Inn Express & Suites Bonham!

Luxurious Accommodation: Every room at our hotel is equipped with a flat-screen TV featuring a wide range of cable channels for your entertainment.

Convenient Amenities: Enjoy our complimentary breakfast, high-speed Wi-Fi, and a fitness center during your stay.

Prime Location: Located in Bonham, our hotel offers easy access to nearby attractions and restaurants.

Book your stay at Holiday Inn Express & Suites Bonham now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 212 reviews
Cleanliness: 5.8
Service: 9.6
Location: 10
Room Quality: 6.7
Amenities: 6
Value for Money: 9.7
Food and Beverage: 9.6
Overall Experience: 9
L
llpope • family_with_children • us
10
Pros:

Above and beyond

2026-11-02 • via Nuitee
L
llpope • family_with_children • us
10
Sad turn to glad
Pros:

The staff was over the top to help with my stay. I had some family personal issues that had taken place and a few staff members took the time to understand and all were more than happy to make my unpleasant situation, turn into the needed get away I could of asked for i felt very catered to and taken well care of. I can't thank the staff enough for everything

Cons:

The pool was closed...... and if pool was open later hours or 24 or option to use it 24 hours or special access available for private swimming after 9pm or adult only extra fees even but other than that not thing to really complain about

2026-11-02 • via Nuitee
N
Nancy • couple • us
9
2026-10-28 • via Nuitee
D
Darrel • solo_traveller • us
10
2026-10-13 • via Nuitee
C
Cathy • solo_traveller • us
9
Pros:

Room was comfortable

2026-10-07 • via Nuitee
A
Angela • couple • us
10
Relaxing
Pros:

Clean and comfortable

Cons:

Nothing

2026-09-17 • via Nuitee
K
Kathy • family_with_children • us
5
Cons:

We walked in and the smell of sewage hit us immediately in the lobby. When we got up to our room the door had marks all over it like someone tried to break it open. Upon entering the room there were still dirty rags on the floor. Also the trash in the bathroom hadn’t been empty.

2026-09-13 • via Nuitee
D
David • solo_traveller • us
9
I might stay there again if the price came down
Pros:

Location, and price

Cons:

The desk chair in our room was literally falling apart and the seat had worn off covering completely toward the front. The right arm of the chair was so loose I was afraid it would fall off! I had work to do online at the desk or I probably wouldn’t have noticed. Front doors were very dirty

2026-09-11 • via Nuitee
R
Rob • family_with_children • us
9
2026-09-07 • via Nuitee
M
Martha lucia • couple • us
10
2026-09-04 • via Nuitee
T
Troy • extended_group • us
10
Pros:

Cold Room

2026-09-03 • via Nuitee
K
Kalene • couple • us
6
Comfortable for the value
Pros:

Property was very dated but clean. Staff was exceptional, super nice.

Cons:

Very dated needs some updating. Beds were not the best. Very firm.

2026-08-31 • via Nuitee
Z
Zulma • solo_traveller • us
10
Pros:

la amabilidad del personal

2026-08-22 • via Nuitee
N
noel • solo_traveller • us
10
2026-08-20 • via Nuitee
M
Maria • solo_traveller • us
10
Feliz estancia
Pros:

Limpio y ordenado

Cons:

Todo muy bien

2026-08-09 • via Nuitee
S
Stephanie • solo_traveller • us
10
2026-08-03 • via Nuitee
M
Mary • solo_traveller • us
10
See ya next time!
Pros:

Everything was great except they ran out if whole milk... little things happen.. great staff great location.. I will be back! And I will refer others to stay here! Chin up.. shoulders back.. a Place to be proud of.. good job 👏 👍

Cons:

I have no complaints.. sorry..

2026-07-25 • via Nuitee
K
Kymberli • couple • us
6
Pros:

The breakfast and room were very good.

Cons:

The pool had wads of hair on the floor by the drains, trash in the pool, the window in the pool room was broken on the outside pane, bugs in the pool room.. we saw beautiful pictures of the pool online and booked for that reason then would not go in due to how disgusting the pool was.

2026-06-24 • via Nuitee
H
Hollis • solo_traveller • us
8
Pros:

Comfortable bed

Cons:

Pool closed, no microwave in my room

2026-06-13 • via Nuitee
C
Carey • family_with_children • us
10
2026-06-11 • via Nuitee