Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good cleanliness
Cons:
Dated room decor
Limited amenities
Poor ventilation in some rooms

Categories

Cleanliness
8.28
Cleaning is done very well, but the hotel shows some signs of age.
Service
9.05
Staff was described as friendly and helpful, with excellent service throughout the stay.
Location
9.09
Great location, within walking distance to attractions like the castle.
Room Quality
8.44
Rooms were comfortable and spacious, but some mentioned they were dated.
Amenities
8.57
Good facilities were noted, but some amenities could be improved.
Value for Money
8.63
Perceived as good value for a traditional style hotel close to shopping.
Food and Beverage
8.78
Breakfast was well mentioned as delicious and visually appealing.
Overall Experience
8.75
Overall a pleasant experience with charm despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:13

Property Description

Prime Location near Kumamoto Castle
Located just a 7-minute walk from the iconic Kumamoto Castle, Kumamoto Hotel Castle offers a convenient and picturesque setting for your stay.

Diverse Dining Options
Indulge in a culinary journey at our 4 restaurants, each specializing in international cuisines like Japanese, French, and Chinese. Don't miss the opportunity to dine at Dinning Kitchen Kuyouan, serving delicious meals throughout the day.

Modern Comforts and Services
Relax in modern guest rooms equipped with free WiFi, a private bathroom, and a flat-screen TV. Additionally, take advantage of services like luggage storage, currency exchange, and dry cleaning during your stay.

Experience comfort, convenience, and exceptional service at Kumamoto Hotel Castle. Book your stay now!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 8 years old and over stay for ¥3,025 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2160 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.44
Amenities: 8.57
Value for Money: 8.63
Food and Beverage: 8.78
Overall Experience: 8.75
L
Laurent • solo_traveller • fr
9
Hôtel tout confort au coeur de Kumamoto, face au chateau
Pros:

Hôtel très bien placé pour visiter Kumamoto (le chateau est accessible à pied). Grand hôtel sans charme particulier mais très confortable, bien équipé , avec restaurant correct et un bar. Personnel très professionnel et très accueillant. J'ai eu une chambre très calme et très grande avec vue sur le chateau. J'ai aussi eu une place de parking dans l'hôtel, ce qui fut fort pratique.

Cons:

Rien

2026-04-15 • via Nuitee
S
Sirirat • extended_group • th
10
2026-04-15 • via Nuitee
G
Gregorio • solo_traveller • es
8
Pros:

Es un hotel con mucha solera que denota una calidad y señorio algo desfasado pero muy correcto. El personal muy servicual y atento.

2026-04-14 • via Nuitee
D
Daisuke • solo_traveller • jp
6
Pros:

ロケーションが良かった

2026-04-14 • via Nuitee
淳 • family_with_children • tw
8
Pros:

人員服務都很好

Cons:

希望可以增設洗衣間

2026-04-13 • via Nuitee
D
Dusida • family_with_children • th
8
2026-04-12 • via Nuitee
S
Sam • solo_traveller • au
10
Pros:

This hotel is a step back in time, in a good way. Friendly attentive staff with a retro luxury hotel vibe.

Conveniently located opposite Kumamoto castle.

2026-04-12 • via Nuitee
J
Jonas • solo_traveller • no
10
2026-04-12 • via Nuitee
M
Michael Alejandro • solo_traveller • cl
10
Pros:

Todo, atención, calidad,

Cons:

Nada

2026-04-11 • via Nuitee
L
Lucile • couple • fr
7
2026-04-10 • via Nuitee
P
Phoebe • couple • sg
7
Pros:

It's close to nearby mall and restaurants.

Cons:

Room is stuffy. Has to open window.

2026-04-10 • via Nuitee
A
Amaya • extended_group • us
10
Great choice
Pros:

It was great staying here

Cons:

Every thing it was easy to check in it was the best

2026-04-10 • via Nuitee
K
Kuocheng • family_with_children • tw
10
2026-04-10 • via Nuitee
K
Kuocheng • couple • tw
10
2026-04-10 • via Nuitee
A
Asdren • extended_group • ch
10
2026-04-09 • via Nuitee
L
Leanne • couple • au
10
2026-04-09 • via Nuitee
P
Peter • couple • sg
9
Very refreshing stay
Pros:

It is situated close to Kumamoto Castle. Unfortunately, the nearby food Stall Village around the corner closes every Tuesday. We walked a few steps away to the shopping arcade which is a pedestrian street to have our lunch. Staff were polite and very well dressed in smart uniforms. We left our luggage with the reception as we arrived too early for checkin. To our pleasant surprise, our luggages were waiting for us in our room when we returned. I managed to park my car at the hotel for a small fee. The room was spotless.

2026-04-09 • via Nuitee
E
Elke Puspitasari • family_with_children • sg
10
Pros:

Close to places of attraction. The hotel has an old Japanese English style which is very romantic. And the photos are very accurate. The room I got was exactly what was shown. I love the separate dressing room and the large space within the room itself.

Cons:

Nil

2026-04-08 • via Nuitee
J
John Lindsay • couple • gb
8
Great location and view of the castle
Pros:

Fantastic location right in the center of town

Cons:

Room are a little tired

2026-04-08 • via Nuitee
Y
Yu • couple • au
8
Pros:

Close to Kumamoto Castle and tram station. Staff were nice and the room was quiet and clean.

2026-04-08 • via Nuitee