Hotel Atenas

Hotels
8.5 (25 reviews)
Av. Lázaro Cárdenas N. 1181 , Xalapa , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
N/A
Cons:
Room not ready on time
Difficult access for elderly guests with luggage
Lack of stair handrails and elevator service to parking
No luggage assistance

Categories

Cleanliness
4.3
Mixed reviews regarding cleanliness, with some guests expressing dissatisfaction with room readiness and hygiene.
Service
5.3
Service received varied feedback, with mentions of delays in room access and lack of assistance with luggage.
Location
6.9
The hotel's location received praise for its proximity to key sites, but criticism for lack of accessibility features.
Room Quality
5.7
Rooms were considered difficult to access due to elevator limitations, and some guests faced safety concerns with stairs.
Amenities
5
Limited positive feedback on amenities, with specific complaints about parking and absence of spa services.
Value for Money
6.9
Opinions varied on pricing, with some feeling the costs were justified by the location, while others found it high for offered services.
Food and Beverage
6.4
Food offerings were not prominently mentioned, but there were suggestions for improvement in variety.
Overall Experience
5.2
Guests had a mixed experience, with concerns raised about safety, service delays, and overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 06:15

Property Description

Welcome to Hotel Atenas in the vibrant city of Xalapa!

Charming Traditional Rooms: Each guest room at Hotel Atenas offers a cozy balcony, cable TV, fan, and laptop safe for your comfort.

Entertainment and Relaxation: Enjoy our game room with a billiard table for some leisure time. Stay connected with free Wi-Fi in our 24-hour open lobby.

Convenient Location: Just a short drive from El Lencero Airport and close to Xalapa's attractions, including the Museum of Science and Train Station.

Ready to experience the beauty of Xalapa? Book your stay at Hotel Atenas now!

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please inform Hotel Atenas in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: JAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for MXN 175.08 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 25 reviews
Cleanliness: 4.3
Service: 5.3
Location: 6.9
Room Quality: 5.7
Amenities: 5
Value for Money: 6.9
Food and Beverage: 6.4
Overall Experience: 5.2
O
Octavio Armando • solo_traveller • mx
9
2025-10-12 • via Nuitee
L
Luz
6
Pros:

Es buena en otras visitas han estado muy bien solo fue esta última vez la habitación estaba muy pequeña pedí cambio pero me dijeron que no había disponible, mal olor de las sábanas ( a humedad) el cojín de la cama tenía mal olor, el servicio bueno

2025-06-14 • via Nuitee
A
Alex • family
6
Pros:

La puerta de la habitación desde el check in no abrió, no habían habitaciones disponibles porque aún no estaban limpias según ellos, se tuvo q esperar al técnico para q pudieran abrir,

2025-04-27 • via Nuitee
J
Juan Carlos Díaz
8
Pros:

A

2025-04-17 • via Nuitee
M
MARIBEL
10
Pros:

El elevador no baja hasta el estacionamiento y las escaleras no tienen pasamanos, muy difícil de subir y peligroso para 2 personas de la 3a edad con equipaje. Nadie nos ayudó con el equipaje

2025-04-14 • via Nuitee
J
José francisco
10
Pros:

muy acogedor

2025-01-24 • via Nuitee
J
jose ivan
8
Servici
Pros:

Excelente servici

2024-12-01 • via Nuitee
L
Luis
10
Pros:

Bien

2024-10-24 • via Nuitee
T
TANIA FABIOLA
10
Aventura familiar
Pros:

Avenida principal, cerca de plazas, fácil acceso a estacionamiento y traslado, habitaciones amplias, camas cómodas, limpieza, personal amable desde el valet parking hasta la recepción
Próximos viajes seguro regresaré

2024-08-22 • via Nuitee
L
Liliana
6
Pros:

Me tocó frente a la calle,
Había ruido y había un rudo más que no identifique, una persona hablando por teléfono casi en mi puerta hablaba alto. Nos despertó

2024-08-05 • via Nuitee
M
MarySol
10
Pros:

Todo bien

2024-07-13 • via Nuitee
V
Valeria • group • mx
6
Pleasant
2024-07-05 • via Nuitee
V
Victor
8
Pros:

Todo bien solo el baño muy pequeño

2024-06-21 • via Nuitee
A
Antonia • family
10
Pros:

Exelente muy limpio,muy buena la atención

2023-08-24 • via Nuitee
A
AGUSTIN DOMINGUEZ
10
Pros:

Ubicacion

2022-10-16 • via Nuitee
F
Fabián
10
Excelente opción en relación al precio y zona
Pros:

Buena opción para viaje de trabajo en relación al precio

2021-02-22 • via Nuitee
V
Verified traveler • self
8
Pros:

Lugar agradable, limpio, el personal atento. El restaurante con buena variedad de alimentos.

2019-08-10 • via Nuitee
R
Ramón Arturo
10
Pros:

Muy buena ubicación

2019-08-02 • via Nuitee
G
Gabriel • family
10
Pros:

el edificio es bonito y muy limpio. bien ubicado.
el personal muy amable

2019-02-19 • via Nuitee
M
MARCH
10
Pros:

Bonito hotel.limpio y económico al igual qué el restaurante....muy amables los empleados...lo recomiendo

2019-02-04 • via Nuitee