Hotel Santa Cruz

Hotels
7.1 (105 reviews)
Calle Allende 810 , Chihuahua , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Central, historic downtown location
Close to shops, bars and transport
Some staff were friendly/helpful
Rooms generally clean
Cons:
Very small rooms; some without windows
Unpleasant or inconsistent front desk service
Poor breakfast quality; misleading/free breakfast issue
No elevator for luggage and broken TV remote reported
Noise from adjacent rooms
Perceived poor price-quality ratio

Categories

Cleanliness
9
No explicit complaints about cleanliness; rooms reported as generally clean despite noise and other issues.
Service
6.5
Mixed service: several mentions of unfriendly or unpleasant front desk staff, though some guests praised staff kindness and helpfulness.
Location
10
Consistently praised as central and close to historic downtown, shops and nightlife; multiple reviews cite excellent location.
Room Quality
4.5
Multiple complaints: very small rooms, no windows, small beds, hard mattresses and room layout issues compared to photos.
Amenities
7
Basic amenities present but some problems noted (no elevator for luggage, broken TV remote); otherwise standard for this hotel tier.
Value for Money
6.5
Several guests felt price did not match quality (small rooms, poor breakfast, staff issues), though location adds value.
Food and Beverage
4.8
Repeated complaints about breakfast: limited options, cold food, lack of beverages and at least one complaint about misleading 'free' breakfast.
Overall Experience
8.5
Mixed overall impressions: strong location and generally clean rooms lead to acceptable stays for location-focused travelers, but service, room size and breakfast weaken experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:01

Property Description

Convenient Location
Hotel Santa Cruz, centrally located in Chihuahua, offers a 24-hour reception and an on-site restaurant for your convenience.

Comfortable Accommodation
Experience comfort in our simply decorated rooms equipped with air conditioning, private bathrooms, and flat-screen TVs for your relaxation.

Delicious Dining Options
Indulge in a buffet breakfast and authentic Mexican cuisine for dinner at our restaurant, providing a delightful culinary experience during your stay.

Ready to experience the convenience and comfort of Hotel Santa Cruz in Chihuahua? Book your stay now and make the most of your visit!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for MXN 45 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 90 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 105 reviews
Cleanliness: 9
Service: 6.5
Location: 10
Room Quality: 4.5
Amenities: 7
Value for Money: 6.5
Food and Beverage: 4.8
Overall Experience: 8.5
G
Graciela • solo_traveller • cl
8
Agradable y gentileza en el servicio
Pros:

Ubicación y amabilidad del personal

Cons:

Que no hubiera ascensor para subir el equipaje

2026-07-17 • via Nuitee
A
Arroyo Q. • couple • mx
8
Buena por que esta céntrico
Pros:

El desayuno ya no había casi vusndo bajr alas 8 15 am mo había jugos y otras opciones elnpersonal de servicio no es agradable

Cons:

El desayuno quebeste mejor

2026-07-03 • via Nuitee
W
Wendy • extended_group • us
1
No fue buena , sin duda no lo recomiendo.
Cons:

Las camas eran pequeñas aunque decia que eran grandes , la habitación no era como la de la fotografía y supuestamente no habia mejores cuartos aunque la aplicación te dice que puedes optener una mejor habitación por un poco mas de dinero, cuando pregunte en la recepción dijeron que todas las camas eran del mismo tamaño y todas las habitaciones eran iguales. La chica no era amable con el trato, no me gustó en lo personal.

2026-06-28 • via Nuitee
R
Rebecca • couple • us
8
2026-06-16 • via Nuitee
B
Bonilla • couple • mx
1
Next time don't tell costumers the breakfast is free
Cons:

When you lie that the breakfast is free

2026-06-15 • via Nuitee
A
Alejandra • family_with_children • mx
5
2026-06-08 • via Nuitee
J
Jose • solo_traveller • us
4
2026-05-21 • via Nuitee
J
Jose • solo_traveller • us
5
Horrible Staff. Not worth the price.
Pros:

The only thing I liked about this hotel is it's proximity to a bar that I enjoy - Don Arturo's Cantina.

Cons:

The location is a bit away from El Centro, but not bad. The hotel is average, but for the price, it could be better. The front desk lady is horrible. She is the most unpleasant, sarcastic, miserable person. The food at the restaurant is below average- best to have breakfast elsewhere. With all this in mind, I would not return to this hotel.

2026-05-21 • via Nuitee
F
Franco Irungaray • solo_traveller • mx
10
2026-05-11 • via Nuitee
F
Franco Irungaray • solo_traveller • mx
10
2026-05-11 • via Nuitee
E
EULALIO • solo_traveller • mx
5
Cons:

No dejaron dormir mucho ruido los cuartos continuos y ..
El desayuno muy frío y el café helado

2026-05-10 • via Nuitee
C
Carlos Alberto • solo_traveller • mx
10
2026-04-26 • via Nuitee
A
Armendariz • solo_traveller • mx
8
Pros:

Que esta céntrico

Cons:

Que no tenía ventana la habitación me sentía muy encerrada

2026-04-26 • via Nuitee
C
Cristian Alejandro • solo_traveller • mx
4
2026-04-20 • via Nuitee
R
Rodriguez rodriguez • solo_traveller • mx
10
Control de tv
Pros:

Las instalaciones

Cons:

La recepcionista que me atendió de salida ya que de entrada me dieron un control de TV quebrado y afuerzas quería que yo me isiera responsable

2026-04-19 • via Nuitee
M
MIGUEL ANGEL • couple • mx
5
mas atencion a los detalles aparentemente simples , pero importantes, comodidad y satisfacion
Pros:

ubicacion excelente cerca de zonas de compra, comida entretenimiento y mas ,, al desayuno le falta atencion, sazon , cuidar la temperatura , desayunamos creo que temprano y estaba fria la comida

Cons:

la cama es incomoda muy dura, la habitacion sin ventana y muy reducida junto con la regadera , pedia almohada extra y no tuvieron

2026-03-12 • via Nuitee
L
Lucia • solo_traveller • us
7
Superb historic downtown location
Pros:

Location! Close to historic downtown and an Oxxo next door

Cons:

Room was very small, I didn’t get to try their breakfast because it started at 7:30am and I wanted to get going to my activities earlier.

2026-03-09 • via Nuitee
P
Paola • couple • mx
5
Pros:

Solo la ubicación

Cons:

Precio calidad nada q ver

2026-02-27 • via Nuitee
J
JORGE ALBERTO • extended_group • mx
8
Pros:

Rico

2026-02-10 • via Nuitee
H
Hampton Mendoza • solo_traveller • mx
10
2026-01-23 • via Nuitee