Hotel Okura Niigata

Hotels
8.1 (1712 reviews)
Chuo-ku Kawabata-cho 6-53 , Niigata , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Limited dining options
Lack of wifi

Categories

Cleanliness
7.81
Generally clean, but was noted minimal impact on facilities.
Service
8.78
Staff were praised for their helpfulness and hospitality.
Location
8.32
Good area for walking and near attractions.
Room Quality
8.27
Rooms were spacious and comfortable.
Amenities
7.3
Lacked certain amenities like Onsen or Sauna.
Value for Money
8.26
Reasonably priced for the quality; overall good value.
Food and Beverage
7.81
Good breakfast and dining options, but limited on certain evenings.
Overall Experience
8.28
A very enjoyable stay overall, with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:27

Property Description

Riverfront Luxury at Hotel Okura Niigata

Stunning Views and Modern Comforts
Enjoy panoramic views of the Shinano River from your elegantly designed room at Hotel Okura Niigata. With large windows, free internet, and a satellite flat-screen TV, relaxation and convenience are guaranteed.

Convenient Location and Exceptional Dining
Situated just minutes away from JR Niigata Train Station and Toki Messe Niigata Convention Centre, Hotel Okura Niigata offers easy access to key attractions. Indulge in a culinary journey at the hotel's French, Japanese, and Chinese restaurants, or unwind at Bar Edinburgh with an impressive selection of whiskey.

Unmatched Services and Amenities
From a 24-hour reception and concierge services to a hair salon and breakfast buffet at Coffee Shop Tsubaki, Hotel Okura Niigata ensures a seamless stay. Book now to experience luxury by the Shinano River.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs JPY 1320 per day.

Location

Guest Reviews

8.1
Based on 1712 reviews
Cleanliness: 7.81
Service: 8.78
Location: 8.32
Room Quality: 8.27
Amenities: 7.3
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 8.28
R
Rick • solo_traveller • jp
10
2026-05-09 • via Nuitee
K
kaori • solo_traveller • jp
9
2026-05-07 • via Nuitee
N
Nikhil • solo_traveller • jp
6
Pros:

Good location

Cons:

Dust in room was really bad.. especially from carpet
.I got dust allergy

2026-05-05 • via Nuitee
三浦 • family_with_children • jp
10
2026-05-05 • via Nuitee
伊藤 • solo_traveller • jp
6
2026-05-05 • via Nuitee
C
CHIAKI • solo_traveller • jp
8
2026-05-05 • via Nuitee
Y
YOSHIKO • couple • jp
8
2026-05-05 • via Nuitee
Y
YASUNOBU • couple • jp
7
Pros:

立地が最高でした

Cons:

ない

2026-05-03 • via Nuitee
M
Masayuki • solo_traveller • jp
7
Pros:

食事の価額は高めでしたが、新潟の食材を活かした料理は美味しく、これだけでもホテルオークラ新潟に宿泊した価値がありました。

Cons:

部屋の設備が老朽化しているように思いました。

2026-05-02 • via Nuitee
R
Reiko • couple • jp
10
高級感
Pros:

施設は少し古いですがとても清潔で綺麗に維持されていて高級感があり最高でした。バイクで行きましたがとても親切に対応していただきありがたかったです。

2026-05-02 • via Nuitee
K
KENJI • solo_traveller • jp
10
2026-05-01 • via Nuitee
マサキ • couple • jp
9
日本的なサービスが素晴らしい
Pros:

朝食が素晴らしい
スタッフが丁寧

Cons:

バストイレなどが古い

2026-05-01 • via Nuitee
F
FERRAN • couple • jp
9
Cons:

Parking not available in the premises. Had to park outside.

2026-05-01 • via Nuitee
Z
ZeldaChuang • couple • tw
7
Pros:

這是第二次入住，分配到稍舊一點的房型，但是有漂亮的河景，剛好能看到河畔盛開的櫻花。
停車費用是一晚1300左右不限出入次數。

Cons:

其中一條浴巾有黃色斑點，但時間太晚了我們沒有要求更換，希望未來能加強注意。

2026-05-01 • via Nuitee
Z
ZeldaChuang • couple • tw
10
雖然有點年代但維護得很好，費用划算。
Pros:

整潔度高，衛浴設備很舒適，沐浴用品也不錯。

2026-05-01 • via Nuitee
S
SOTA • solo_traveller • jp
10
2026-04-30 • via Nuitee
D
David • solo_traveller • us
9
Exceptional quality and value.
Pros:

High quality accommodation. Spacious room with a big window. Big bathroom, with a bathtub big enough to stretch your legs out. Excellent breakfast. The bed has a top sheet as well as a comforter. Ridiculously inexpensive, considering the quality.

Cons:

It’s a bit of a walk (about 20 minutes) from the train station. A very big closet, but only 3 hangers.

2026-04-30 • via Nuitee
• solo_traveller • jp
9
2026-04-30 • via Nuitee
A
ATSUKO • couple • jp
5
まぁまぁ。
Pros:

ロケーションがとても良かった。

Cons:

駐車場が狭い上に、有料と無料の駐車場があるがスタッフの案内がない。無料で広い駐車場が空いているなら、そちらを優先して案内すべき。

2026-04-30 • via Nuitee
遥 • family_with_children • jp
9
ホテルの方々が素敵
Pros:

接客がとにかく丁寧で親切でした

Cons:

駐車場代がかかったこと

2026-04-29 • via Nuitee