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Facilities
Property facilities
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Tour desk
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Soundproof rooms
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Car hire
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Currency exchange
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Public transport tickets
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Key card access
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Happy hour
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Scuba diving on site
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Snorkeling on site
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Self parking (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Exercise/lap pool
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Covered parking
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Fishing nearby
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Horse riding nearby
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Swimming nearby
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Water sports equipment
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Prime Location
Nestled in Playa del Carmen, just steps away from Quinta Avenida and the pristine beach, HM Playa del Carmen offers a perfect blend of convenience and relaxation.
Relaxing Outdoor Amenities
Unwind by taking a refreshing dip in the outdoor pool or basking in the sun on the inviting terrace. The ideal spot to rejuvenate and soak in the tropical vibes.
Convenient Services
From the on-site snack bar to car hire services, every need is catered to ensure a seamless stay. Explore nearby attractions easily with ADO International Bus Station and Playa del Carmen Maritime Terminal close by.
Ready to experience the best of Playa del Carmen? Book your stay at HM Playa del Carmen now!
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 6 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Heel mooi en goed hotel. Perfecte locatie, net buiten de drukte. Super lief personeel. Goed ontbijt.
Wifi is niet zo goed, maar verder kan ikniets bedenken
L’hôtel est joli. L’accueil est chaleureux, l’emplacement permet d’être à quelques minutes de la 5eme avenue. La piscine est un plus, le petit déjeuner est varié et copieux
Notre chambre donnait sur une rue bruyante (passage de voitures et poids lourds), et côté cour, elle donnait directement sur l’ascenseur, où les allers et venues sont très fréquents.
Notre demande de lit double n’a pas pu être satisfaite
L emplacement et le confort de l hôtel.
Le manque de flexibilité du personnel de l acvueil. Aucun geste commercial suite à une erreur de booking. Il vaut mieux reserver en direct au dernier moment
This hotel has a lovely aesthetic, a nice pool and a fresh breakfast. It is walking distance to the beach and many fun restaurants and bars. We had a great time at this hotel! The rooms were also so clean. I really appreciated that.
The pillows were uncomfortable, and the air conditioner was very loud in our room. This resulted in our sleep not being quite as peaceful as it could have. We found that keeping the fan on to create white noise was the best way to go.
Beautiful Pool Area. Great Attentive Staff. Prime Location. I loved that the there’s constant workers cleaning and maintaining property/pool.
One day the WiFi was messed up for a few hours.
Tout! Bien situé, parking sécurisé, établissement propre, super piscine, personnel sympathique
Le jus d'orange du petit déjeuner !! Mais les pancakes étaient très bon.
La proximité avec la plage et les restaurants
Le petit déjeuner très varié et bon
Le personnel très aimable et accueillant
La décoration de la chambre basique et un peu vieillotte nous nous attentions à mieux vu les photos les lumières étaient froides
Nous restions une nuit donc ça ne nous a pas déranger mais je ne pense pas reprendre cet hôtel si nous revenions plus longtemps
Tolles Ambiente, liegt nahe am Zentrum. Leckeres Frühstück mit frisch zubereiteten Omelets. Gratis überdeckter Parkkplatz
nichts
Le petit déjeuner était très bon et copieux. Le personnel au petit soin et l’hôtel était très sympa et surtout bien situé.
Très agréable
Die Lage ist super. Freundliches Personal an der Rezeption.
Sehr harte Matratzen und schlechte Kissen. Wir waren aber nur 1 Nacht dort.
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