HM Playa del Carmen

Hotels
9 (1023 reviews)
Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte , Playa del Carmen , mx
+34 871 71 91 38

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Good amenities
Cons:
Noise from street
Dampness in rooms
Inconsistent breakfast quality

Categories

Cleanliness
8.39
Several mentions of clean rooms, but some consistency issues noted.
Service
9.86
Many reviews praise the friendliness and attentiveness of the staff.
Location
9.4
Centrally located with easy access to shopping and nightlife.
Room Quality
8.35
Rooms are generally spacious and well-equipped but some reports of dampness and noise.
Amenities
9.38
Good amenities including a pool and restaurant, although some noise issues reported.
Value for Money
8.84
Considered good value based on location and services provided.
Food and Beverage
8.39
Breakfast received positive feedback but had some mixed reviews on quality.
Overall Experience
9.36
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:31

Property Description

Prime Location
Nestled in Playa del Carmen, just steps away from Quinta Avenida and the pristine beach, HM Playa del Carmen offers a perfect blend of convenience and relaxation.

Relaxing Outdoor Amenities
Unwind by taking a refreshing dip in the outdoor pool or basking in the sun on the inviting terrace. The ideal spot to rejuvenate and soak in the tropical vibes.

Convenient Services
From the on-site snack bar to car hire services, every need is catered to ensure a seamless stay. Explore nearby attractions easily with ADO International Bus Station and Playa del Carmen Maritime Terminal close by.

Ready to experience the best of Playa del Carmen? Book your stay at HM Playa del Carmen now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

9
Based on 1023 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
G
Giustina • solo_traveller • it
8
2026-08-29 • via Nuitee
B
Bernardetta • couple • it
10
2026-08-28 • via Nuitee
L
LUIGI • solo_traveller • it
10
Pros:

Posizione ottima a pochi metri dalla 5 Avenida, camera accogliente e pulita, il plus è il bagno grande e funzionale.
Staff molto cordiale

Cons:

Almeno nella mia camera, l'assenza di un balconcino dove poter asciugare i propri vestiti

2026-08-23 • via Nuitee
P
Paulo Alexander • couple • br
9
2026-08-23 • via Nuitee
E
Edward • couple • nl
4
Veel herrie.
Cons:

Een verbouwing van de bar bij het zwembad. Voortdurend boren en herrie. Daarnaast lawaai van de straat en airco. Nauwelijks geslapen.

2026-08-22 • via Nuitee
N
Noelia Tamara • extended_group • es
10
Fenomenal
Pros:

Me gustó mucho la atención del personal, eran atentos a todo, la ubicación está súper de la quinta avenida y las instalaciones estaban muy bien, repetiría este hotel sin duda

2026-08-20 • via Nuitee
I
Isabelle • family_with_children • fr
5
Argument about the no posibility to dry wet clothes
Pros:

It is centrale

Cons:

You have no place to dry your clothes as the room is wet and you can’t leave it in front of your door as the security guard take them

2026-08-20 • via Nuitee
C
Claudio • extended_group • pe
7
Hotel muy bien ubicado y con personal super amable pero con detalles a mejorar.
Pros:

Ubicacion y cortesia del personal

Cons:

El tamaño de las camas y comodidad de los colchones.

2026-08-13 • via Nuitee
D
Daniel • couple • se
8
Perfekt läge.
Pros:

Väldigt bra frukost och ett utmärkt läge – centralt, men samtidigt enkelt att nå med bil. Rummet var rymligt, trevligt möblerat och hade effektiv AC. Parkeringen var också mycket bra och smidig. Vi stannade bara en natt, men hotellet uppfyllde våra förväntningar väl.

Cons:

Inget särskilt negativt att anmärka på under vår korta vistelse.

2026-08-12 • via Nuitee
E
Elena • couple • es
10
Genial
Pros:

Me gustó todo pero además la ubicación es inmejorable, cerca de las zonas de interés, restaurantes y ocio.

Cons:

Me gustó todo

2026-08-12 • via Nuitee
T
Tatiana • family_with_children • es
9
2026-08-09 • via Nuitee
I
Isis • family_with_children • do
10
Great location, services and value for money
Pros:

Pillows could be better

2026-08-06 • via Nuitee
R
RicFilip • extended_group • it
8
2026-08-06 • via Nuitee
M
Michael • couple • au
5
2026-08-06 • via Nuitee
A
ANGELA • extended_group • br
10
Boa.
Pros:

Da cama e do chuveiro.

Cons:

Do travesseiro muito alto e do box sem caimento que água vinha para fora e alagava o tapete.

2026-08-05 • via Nuitee
F
Francisco • couple • cl
10
Excelencia
Pros:

Las habitaciones muy cómodas y el personal de recepción y del comedor muy atentos y preocupados que uno esté bien

2026-08-04 • via Nuitee
A
alain • couple • fr
10
Nous recommandons cet hôtel qui est tout prêt de la 5eme avenue et le personnel impeccable reine à dire
Pros:

Nous avons tout apprécié merci à toute l’équipe hôtelière

2026-08-02 • via Nuitee
H
Hans • family_with_children • no
9
2026-08-02 • via Nuitee
L
Lilian • solo_traveller • il
10
Pros:

המלון היה מצוין. יפה, נקי, ארוחת בוקר מעולה, חדר נוח. מיקום טוב. נתנו לנו לעשות צ'ק אין קצת לפני 12:00 בצהריים.

Cons:

הבר של הבריכה היה בשיפוצים :( למרות זאת, הגישו משקאות בבריכה.

2026-07-25 • via Nuitee
G
Gwen.bk • solo_traveller • fr
10
Hôtel sympa à playa
Pros:

Tout était top ! le petit déjeuner extra avec du sucré et salé, la chambre spacieuse et bien agencée avec beaucoup de rangements, l'hôtel est calme malgré la proximité de la 5e avenue, la piscine est agréable avec serviettes et bains de soleil à disposition. L'équipe est sympa et mention spéciale aux hommes et femmes de chambre qui font un travail formidable.
Nous recommandons cet hôtel à 100%

Cons:

La clim est bruyante mais il suffit de la mettre avant de se coucher et de l'éteindre ensuite.

2026-07-24 • via Nuitee