HM Playa del Carmen

Hotels
9 (972 reviews)
Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte , Playa del Carmen , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Good amenities
Cons:
Noise from street
Dampness in rooms
Inconsistent breakfast quality

Categories

Cleanliness
8.39
Several mentions of clean rooms, but some consistency issues noted.
Service
9.86
Many reviews praise the friendliness and attentiveness of the staff.
Location
9.4
Centrally located with easy access to shopping and nightlife.
Room Quality
8.35
Rooms are generally spacious and well-equipped but some reports of dampness and noise.
Amenities
9.38
Good amenities including a pool and restaurant, although some noise issues reported.
Value for Money
8.84
Considered good value based on location and services provided.
Food and Beverage
8.39
Breakfast received positive feedback but had some mixed reviews on quality.
Overall Experience
9.36
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:31

Property Description

Prime Location
Nestled in Playa del Carmen, just steps away from Quinta Avenida and the pristine beach, HM Playa del Carmen offers a perfect blend of convenience and relaxation.

Relaxing Outdoor Amenities
Unwind by taking a refreshing dip in the outdoor pool or basking in the sun on the inviting terrace. The ideal spot to rejuvenate and soak in the tropical vibes.

Convenient Services
From the on-site snack bar to car hire services, every need is catered to ensure a seamless stay. Explore nearby attractions easily with ADO International Bus Station and Playa del Carmen Maritime Terminal close by.

Ready to experience the best of Playa del Carmen? Book your stay at HM Playa del Carmen now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 972 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
A
Alice • couple • fr
10
Au top !
Pros:

L’hôtel est super bien placé par rapport à l’artère centrale de Playa de Carmen : à quelques minutes à pied mais suffisamment loin du bruit.

La piscine est extrêmement agréable et bien aménagé (pas mal de transat, beds, balançoires dans la piscine). Elle est dans la cour centrale avec pas mal de végétations, ce qui donne un joli aspect.

Le petit déjeuner est en buffet et assez bon !
Les chambres sont spacieuses et bien aménagées

Cons:

La Clim est assez bruyante mais rien de très dérangeant

2026-05-17 • via Nuitee
K
Kamil • solo_traveller • pl
9
2026-05-16 • via Nuitee
B
Boris • solo_traveller • fr
9
Pros:

Hôtel agréable et bien placé. Bon petit déjeuner.

Cons:

Déco minimaliste des chambres qui pourrait être améliorée pour nous mettre dans une ambiance plus mexicaine

2026-05-16 • via Nuitee
M
MARCIANO MATEUS • solo_traveller • br
10
Gostamos muito, agradeço toda atenção e cuidado do hotel
Pros:

Limpeza do quarto excelente, café da manhã excepcional e atendimento. Gostamos muito da estadia. Muito bem localizado, próximo a quinta avenida e principalmente para quem vai fazer passeios em ilha de Cozumel e chichén Itza.

2026-05-16 • via Nuitee
T
Thomas • solo_traveller • de
8
Rundum sehr zufrieden
Pros:

Hotelanlage, Pool und Zimmer sehr sauber.
Frühstück top, Lage nahe der 5ten Straße in Playa, nahe Strand.
Bewachter Parkplatzt direkt beim Hotel.

2026-05-16 • via Nuitee
K
kevin • solo_traveller • gb
9
Solo traveller
Pros:

Everything. Staff were friendly polite and helpful.

Cons:

Nothing..no complaints whatsoever

2026-05-12 • via Nuitee
A
Amanda • solo_traveller • us
8
2026-05-12 • via Nuitee
S
Sarmiento Porraz • solo_traveller • mx
10
Pros:

La atención es excelente , el staff es muy amable y el lugar está muy limpio

2026-05-12 • via Nuitee
M
maree • extended_group • au
9
Really great staff and beautiful pool area
Pros:

The breakfast was good and location excellent …not so busy but lots of options close by to eat

2026-05-08 • via Nuitee
M
Melinda • couple • us
10
My favorite stay on our 2 1/2 weeks in Mexico.
Pros:

Loved HM. Beautiful setting with outdoor cafe/bar overlooking a gorgeous pool. The room was very comfortable

Cons:

All was great

2026-05-05 • via Nuitee
D
Daniel Andreas • couple • de
7
Tolle Lage und schöner Pool. Laute Hauptstraße
Pros:

Schöner Pool und Pflanzen. Tolle Optik. Die Lage ist super

Cons:

An der Straße ist es nachts etwas laut. Hellhörige Zimmer

2026-05-05 • via Nuitee
D
Dino81 • couple • de
8
2026-05-05 • via Nuitee
F
FREDERIC • solo_traveller • fr
10
2026-05-04 • via Nuitee
J
Julia • couple • it
10
Great hotel with a short walk to the city center
Pros:

Pool area

2026-05-04 • via Nuitee
S
Sthephane • couple • br
10
Custo benefício!!
Pros:

O lugar é uma gracinha!!!! Hotel super gostoso, tem uma área comum (piscina) muito legal, localização ótima, quartos espaçosos e café da manhã bem completo!

2026-05-03 • via Nuitee
M
Mila • couple • be
9
Très bien
Pros:

La piscine, la propreté, la disponibilité de l’établissement, l’hôtel est bien placé, bonne nourriture

Cons:

La ventilation fait beaucoup trop de bruits, ça réveil pendant la nuit.

2026-05-03 • via Nuitee
J
João Felipe Schadeck • couple • br
10
Nota 10! Super recomendo
Pros:

Tudo maravilhoso. Super recomendo. Ótimo custo benefício, mas o café da manhã surpreendeu, sensacional!

2026-05-03 • via Nuitee
C
Chloe • family_with_children • fr
8
2026-05-02 • via Nuitee
M
Minh Nguyen • couple • us
10
It was wonderful
Pros:

Pool staff

Cons:

Nothing

2026-05-02 • via Nuitee
L
Lozinguez • couple • fr
9
Très bien
Pros:

Piscine top

Cons:

Insonorisation chambre

2026-05-01 • via Nuitee