Hotel Indigo York by IHG

Hotels
•
Hotel Indigo
9 (4132 reviews)
88-96 Walmgate , York , gb
+44 1904 231333

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Noise from neighboring rooms
Inconsistent food service

Categories

Cleanliness
8.39
Overall sentiment was positive but mentioned some concerns about cleanliness in specific contexts.
Service
9.86
Staff received high praise for their friendliness and helpfulness during the stay.
Location
9.4
Many reviews highlighted the excellent location of the hotel.
Room Quality
8.85
Rooms were described as comfortable and clean overall, with some quirkiness appreciated.
Amenities
8.88
Amenities such as the breakfast and bar received good feedback, despite some suggestions for improvement.
Value for Money
8.84
General sentiment indicated good value for the services provided.
Food and Beverage
8.39
Overall satisfaction with food offerings, though some comments pointed to improvements needed.
Overall Experience
9.36
Guests expressed a very positive overall experience with a few minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:03

Property Description

Unique Boutique Design
Hotel Indigo York offers a fresh and high-quality design, providing boutique guest rooms in the heart of York. Each room is uniquely decorated to reflect the story of the neighborhood, creating a charming and immersive experience for guests.

Luxurious Amenities
Guests can enjoy a range of luxurious amenities, including air conditioning, free WiFi, 100% Egyptian cotton linen, a mini fridge with complimentary water, a rainfall shower, and a 32-inch flat-screen TV. These features ensure a comfortable and enjoyable stay for every visitor.

Vibrant Bar and Nearby Attractions
The onsite bar at Hotel Indigo York offers a diverse selection of drinks, including local beers, York Gin, and cocktails. Additionally, guests are just a short walk away from various bars, boutique shops, and restaurants, allowing them to immerse themselves in the vibrant local scene.

Contact our team now to book your stay at Hotel Indigo York and experience the perfect blend of luxury and charm in the heart of York!

Important information:

Please note that the Hotel Car Park should be vacated by 12 Midday on the day of departure.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs GBP 16 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 4132 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
L
Lena • solo_traveller • gb
10
2026-08-08 • via Nuitee
L
Laura • couple • gb
7
Pros:

Central location in York city centre

2026-08-08 • via Nuitee
L
Lynn • solo_traveller • gb
10
2026-08-08 • via Nuitee
H
Hudson • solo_traveller • gb
10
2026-08-08 • via Nuitee
A
Angela • couple • gb
10
Pros:

Hood accessible room and excellent staff.

2026-08-06 • via Nuitee
A
Amanda • couple • gb
9
Awesome staff.
Pros:

I have rarely stayed anywhere with such friendly and helpful staff. Nothing was too much trouble. All staff were cheerful and positive. What a great asset they are to the Hotel Indigo York.
The room was comfortable, clean and had all we needed.

Cons:

A couple of tiny things which are not worth mentioning especially compared to the positives.

2026-08-06 • via Nuitee
Y
Yuan • solo_traveller • cn
9
2026-08-06 • via Nuitee
L
Lilli-ana • couple • gb
10
2026-08-06 • via Nuitee
G
Globeventurer • solo_traveller • us
10
Anytime again!
Pros:

Great breakfast! Hotel with lots of character. Staff courteous and professional.

Cons:

does not apply.

2026-08-05 • via Nuitee
G
Gavin • couple • gb
8
2026-08-05 • via Nuitee
W
wayne • couple • gb
8
2026-08-05 • via Nuitee
M
Meir Deutsch • solo_traveller • at
10
מלון מצוין עם ארוחת בוקר מעולה
Pros:

מלון מצוין, מיקום מרכזי ביותר המאפשר לטייל בקלות ברגל לכל המרכז התיירותי.ליד מסעדות חנויות ובתי קפה.חדר יפה ומעוצב עם מיזוג אויר טוב,תה עוגיות וחטיף.מקלחת מצוינת.ווייפיי טוב.שירות מקצועי ואדיב בכל מקום.והעיקר- ארוחת בוקר מדהימה- בנוסף למאכלים הקרים והחמים והעוגות קורנפלקס פירות ועוד- יש.תפריט עם מבחר מנות כמו אגז בנדיקט ועוד- פינוק אמיתי.

Cons:

לשים לב שהחניה בתשלום, אך ניתן להישאר בה עד 12 בצהרים- מה שמאפשר לטייל בעיר בנחת בבוקר

2026-08-04 • via Nuitee
A
Anthony • solo_traveller • gb
10
Like York, the best old old and new
Pros:

Smart but friendly, well designed and comfortable

2026-08-04 • via Nuitee
Y
Ying • couple • cn
6
性价比中等
Pros:

位置闹中取静，离城中心不远。入住和退房手续简单。

Cons:

设施一般，比较旧了，淋浴区堵塞，找了前台疏通。

2026-08-03 • via Nuitee
C
chris • couple • gb
9
2026-08-03 • via Nuitee
9
937pauleneg • Couples
10
York trip
Pros:

We have just returned from a four night stay at the Indigo to celebrate my birthday. Lovely clean and comfortable room. Lots of restaurants and bars just up the street and within easy walking to all York's attractions. All the staff were super friendly and helpful. Sammi does a fantastic job. Breakfast staff were amazing. Kerry and the gentleman who had worked at Rosyth many years ago who's name I didn't get were fantastic. I am missing my very tasty cheese and ham omelette in the morning. A special mention for the brilliant and unexpected rendition of Mamma Mia from the girl at the reception 😂

2026-08-02 • via Tripadvisor
A
Alice • couple • gb
10
Great hotel, friendly staff, very comfortable rooms.
Pros:

Clean, good location

Cons:

Wasn’t too impressed with breakfast, didn’t stay hot was cold before you finished.

2026-08-02 • via Nuitee
G
Gareth • couple • gb
8
Not worth over £400 for 2 nights.
Pros:

Noisy outside our ground floor room with laundry trolley and bins.

Cons:

Booked a room with a view but given ground floor.

2026-08-02 • via Nuitee
T
Tracey • family_with_children • gb
9
2026-08-02 • via Nuitee
E
Elizabethfirst • Friends getaway
2
terrible customer service
Pros:

We experienced abysmal customer service and would give zero stars if possible. Based on many positive experiences at IHG properties, including 16 nights at the Indigo in Boston and Even Hotel in NYC last year, we had reserved 4 nights at the Hotel Indigo in York, UK. Both on the reservation form and in an e-mail we requested a quiet room. When we arrived to check in at 3:00 pm, first we were told that we had reserved a floating room and therefore had been given a ground floor room near the university students’ quarters; both of these are obviously not quiet. We went to the room and saw a road directly outside and heard vehicles zoom past, so we phoned the manager, Charlie, to request a change. He was clearly irritated, then claimed that we had asked for a ground floor room, which certainly is not true. He said he wasn’t able to find another room, which we suspected was a lie because we had seen at reception how much friendlier and warmer he was with people who look more like him than we do. There was no expression of regret about the supposed “unavailability” of another room, just a recommendation to contact IHG customer service. We had a lengthy text correspondence with IHG representative Ford, who initially told us to take it up with the property manager and then claimed repeatedly she/he had phoned Charlie and that Charlie was going to contact us. So we sat in the noisy ground floor room and did not touch anything so that we could move to a better room if one was found. We spent several hours there getting increasingly hungry (we had not had lunch) and needing to use the toilet but refraining from doing so, then called reception again and was told Charlie had already gone home! The following morning, after sleeping poorly due to road noise, we spoke to Charlie in person; he claimed that he had never been called by customer service. We don’t know who lied – Charlie or Ford – but based on Charlie’s unapologetic manner and stone face, we strongly suspect it was Charlie who deliberately deceived us. Ford ignored our repeated requests to speak to/ text with a supervisor, and then finally wrote that someone would contact us, but of course that never happened. We ended up staying one night and cancelled the rest of the stay. The IHG (umbrella company which includes Hotel Indigo) chat does not allow interaction with a human and sends automatic responses, so we have given up on trying to resolve this directly with them.

2026-07-31 • via Tripadvisor