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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Room service
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Emergency cord in bathroom
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Unique Boutique Design
Hotel Indigo York offers a fresh and high-quality design, providing boutique guest rooms in the heart of York. Each room is uniquely decorated to reflect the story of the neighborhood, creating a charming and immersive experience for guests.
Luxurious Amenities
Guests can enjoy a range of luxurious amenities, including air conditioning, free WiFi, 100% Egyptian cotton linen, a mini fridge with complimentary water, a rainfall shower, and a 32-inch flat-screen TV. These features ensure a comfortable and enjoyable stay for every visitor.
Vibrant Bar and Nearby Attractions
The onsite bar at Hotel Indigo York offers a diverse selection of drinks, including local beers, York Gin, and cocktails. Additionally, guests are just a short walk away from various bars, boutique shops, and restaurants, allowing them to immerse themselves in the vibrant local scene.
Contact our team now to book your stay at Hotel Indigo York and experience the perfect blend of luxury and charm in the heart of York!
Please note that the Hotel Car Park should be vacated by 12 Midday on the day of departure.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Parking
Private parking is possible at a location nearby (reservation is not possible) and costs GBP 16 per day.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Location ideal for sightseeing and restaurants
Room was clean and fresh
Check in staff very pleasant and helpful
Buffet breakfast very disappointing all cooked items were cold, fresh tomatoes were burnt, mushrooms dried out,
we were sitting for 8.30am, so experience cold cooked items not acceptable
A very noisy room, loud conversations and arguments in the street, midnight, 1.00am, 3.00am, bins (bottles) being emptied 6.30/7.00am
Good location
Everything fine. Couldn’t fault it
Friendly , clean , good location, good breakfast
Room was lovely, located in a great part of York a short walk from the centre.
The Wi-Fi was poor
The hotel location is excellent for exploring York. Lots of great places to eat withinin very short distance. Staff very attentive and pleasant to deal with. We had a problem with the heating in the room and a safe that didn't work, these were both sorted out with no fuss. Breakfast was very good, the only downside was that most of the cooked items werte cold.
The Hotel has a restaurant on the ground floor and a longe area. The restaurant was empty every night, we stayed for 4 nights and the lonuge was also empty, this meant that there was no atmosphere that would entice you to have a drink or a meal.
Everything
N/A
The staff made this hotel luckily for IHG, I wouldn’t have put the scores I did on this review if it wasn’t for the staff as they were outstanding especially the Russian girl who did everything to support my stay (sorry I should have wrote her name down). I have worked in a customer experience role for all of my working career so you always look at attention to detail and all the little bits that make up what adds value to a customers experience.
The room was clean however the noise throughout the night and early morning was not great and ruined the experience, running showers in the rooms nearby, banging through the floors and walls, doors banging and hotel staff taking items in and out of a room behind constantly created a poor experience overall sadly.
Friendly staff
Probably could do with a better lounge area for residents
Breakfast was nice but not as nice as it was I indigo Leeds the week before,
The staff where nice, and it smells so nice
Breakfast, it ran out of things quickly
Hotel Indigo is a great place to stay when visiting York. Just a 20min walk from the train station easy to find and out of the centre just enough so it’s quiet at night. Within easy walking distance for most of Yorks tourist attractions.
The room was comfortable and clean. Good choice for breakfast and all the staff were pleasant and friendly.
Nothing.
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