Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Comfortable room
Enjoyable amenities
Cons:
Service delays in restaurant
Room smell issue

Categories

Cleanliness
8.38
Some guests mentioned issues with room smell, affecting the cleanliness perception.
Service
9.35
Most reviews praised the professionalism and helpfulness of the staff.
Location
9.89
Compliments on the strategic location close to tourist spots and parks.
Room Quality
9.34
Guests appreciated the immaculate room and comfortable beds.
Amenities
9.37
Guests enjoyed the spa and other well-maintained amenities.
Value for Money
8.83
Overall perception of value is good but could be impacted by high pricing.
Food and Beverage
8.88
Breakfast received positive feedback, yet some service issues in restaurant dropped the score.
Overall Experience
9.55
Overall exceptional stay with gratitude expressed for hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:23

Property Description

Luxurious Accommodation
Experience a blend of modern comfort and old-world charm in our elegantly decorated rooms equipped with all the amenities you need for a relaxing stay.

Wellness & Spa Retreat
Indulge in ultimate relaxation at our exclusive spa offering a range of treatments, swimming pool, saunas, and mineral water baths, ensuring a rejuvenating experience.

Family-Friendly & Business Ready
With a playroom for children, children's menu, and conference facilities, our hotel caters to the needs of families and business travelers alike.

Book your stay at Crowne Plaza Borjomi Spa & Wellness Centre for a memorable and rejuvenating experience in the heart of Borjomi.

Important information:

Please note that bringing food and alcohol in the hotel room from outside is not allowed. Guests can use a room service. Club Lounge and is temporarily unavailable.

When traveling with pets, please note that an extra charge of USD 25 per pet, per night applies.
Please note that the property can only allow pets with a maximum weight of 6 kilos.
Pets are not allowed in the Restaurant and SPA zones.
All necessary items and food should be provided by the guests.
Pets must be transported in special carriers while in the social areas.
Please note that currently we do not have currency exchange and excursionsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TBS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 1813 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.89
Room Quality: 9.34
Amenities: 9.37
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.55
M
Meri • solo_traveller • ge
10
2026-10-23 • via Nuitee
S
Suliman • family_with_children • sa
10
Pros:

الأجمل بدون نقاش

2026-10-22 • via Nuitee
M
Mona Mohammed • family_with_children • ae
10
مكان رائع
Pros:

مكان ممتاز وخاصة الموقع

Cons:

لا شي

2026-10-22 • via Nuitee
P
Paata • couple • ge
9
2026-10-22 • via Nuitee
P
Paolo • couple • it
10
2026-10-19 • via Nuitee
S
Shaimaa • extended_group • ae
10
Best hotel in Georgia
Pros:

The hotel location amazing near every thing direct to the rever
And the stuff so polite
Very big options for breakfast
So clean hotel

Cons:

Nothing

2026-10-18 • via Nuitee
L
Lida • couple • ge
10
2026-10-16 • via Nuitee
D
DOLY • family_with_children • il
10
Pros:

המלון נמצא במקום מרכזי, השירות היה מצויין, הצוות היה מעולה.

2026-10-16 • via Nuitee
R
ROMAN • couple • lv
7
Отель не соответсвует 5 звездам.
Pros:

Хорошое расположение и большой номер. В отеле есть спа комплекс. Твердый 4 звездночный отель, но никак не 5.

Cons:

- Для пятизвездочного отеля номер выглядит довольно потертым: на столе есть царапины.
- В номере установлена устаревшая музыкальная колонка для iPod (ей уже около 15 лет), к которой невозможно подключить современные модели телефонов.
- Персонал в ресторане не всегда приветлив. При заказе по меню некоторых коктейлей не оказалось в наличии, и нам пришлось выбирать другие (для отеля уровня 5 звезд меню должно актуализироваться своевременно).
- Чай и кофе положили только при заезде, в последующие дни обновляли только питьевую воду.
- В первый день не работал сейф - пришлось обращаться на ресепшн, после чего сотрудник поднялся и заменил батарейки.
- В бассейне спа-комплекса не работают гидромассажные установки, которые включаются по кнопке, из-за чего их назначение остается непонятным.
- В спа-брошюре было заявлено наличие тайского массажа, однако при попытке записи выяснилось, что услуга недоступна, и пришлось выбирать классический массаж.

2026-10-14 • via Nuitee
V
Viktor • extended_group • hu
8
2026-10-14 • via Nuitee
S
Shreshth • couple • in
8
Great location, great service, good food, property is a bit old
Pros:

The location is incredible

Cons:

The hotel is a bit old and needs to be better maintained

2026-10-11 • via Nuitee
Y
Yisroel • family_with_children • us
10
Beautiful views, modern facility, memorable.
Pros:

We had a great,memorable stay at the Crowne Plaza - Borjomi by IHG!
The staff was friendly and helpful and accomodating to our specific needs. The location is great. The river view from our room was picturesque, the facility was immacuately clean and modern.
Would definitely recommend and who knows, maybe come back again some day:)

2026-10-11 • via Nuitee
J
Jolanda • solo_traveller • sg
8
Pros:

Lovely location and friendly staff.

Cons:

Kids club is a lovely space but has no toys for kids to play with super bare and empty. Pool was cold.

2026-10-08 • via Nuitee
A
Alireza • extended_group • ge
8
2026-10-08 • via Nuitee
P
Pujol Calderón • solo_traveller • es
10
Cons:

El aire acondicionado es centralizado i en setiembre ya tenían la calefacción puesta hacia calor hasta con las ventanas abiertas

2026-10-07 • via Nuitee
B
Bryony • couple • gb
8
Comfortable and quiet
Pros:

Quiet and comfortable in a beautiful location. We slept very well and the pool complex is excellent. The reception staff were very good. Breakfast was well done although seating etc was inadequate for the number of guests.

Cons:

The restaurant for dinner wasn’t good. The staff ignored us until we asked at the bar. The menu in English is completely wrong on guidance for what is vegetarian. Either the staff don’t understand what vegetarian is or no one checked it properly. A hotel in this chain and of this size and cost should do much much better.

2026-09-19 • via Nuitee
D
Daniel • solo_traveller • ua
10
Pros:

Amazing rooms with great view, location was top tier, breakfast was amazing.

Cons:

Nothing, it was all great.

2026-09-19 • via Nuitee
Ринат • solo_traveller • kz
10
Pros:

Наши прекрасные выходные прошли очень комфортно в данном отеле, на рецепшен нас приятно встретил Георгий, поинтересоваться на каком языке мне удобно говорить, номера уже были готовы к нашему заеду, все подробно объяснил , рассказал про все удобства в отеле, хочу отметить шикарный спа , очень чисто, шикарная локация, все в пешой доступности, и конечно вид с окна и шум горный реки создают особую атмосферу, территория полностью охраняется , закрыта от посещения посторонних людей, которые не проживают в данном отеле, рядом очень много кафе с хорошей кухней, рекомендую подняться на фуникулере в кафе Плато от туда открывается шикарный вид на боржоми, так что всем рекомендую данный отель, вам создадут здесь все условия для вашего отдыха

2026-09-16 • via Nuitee
N
Nermın • family_with_children • az
10
Pros:

Konum

2026-09-15 • via Nuitee
A
Amit • couple • il
8
סה״כ היה נפלא!
Pros:

המלון מהמם ומזמין, הצוות אדיב וסבלני. האריכו לנו את הצ׳ק אווט בשעתיים בשמחה ובאהבה.

Cons:

המיטה לא נוחה. מזרון קשה

2026-09-15 • via Nuitee