Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Comfortable room
Enjoyable amenities
Cons:
Service delays in restaurant
Room smell issue

Categories

Cleanliness
8.38
Some guests mentioned issues with room smell, affecting the cleanliness perception.
Service
9.35
Most reviews praised the professionalism and helpfulness of the staff.
Location
9.89
Compliments on the strategic location close to tourist spots and parks.
Room Quality
9.34
Guests appreciated the immaculate room and comfortable beds.
Amenities
9.37
Guests enjoyed the spa and other well-maintained amenities.
Value for Money
8.83
Overall perception of value is good but could be impacted by high pricing.
Food and Beverage
8.88
Breakfast received positive feedback, yet some service issues in restaurant dropped the score.
Overall Experience
9.55
Overall exceptional stay with gratitude expressed for hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:23

Property Description

Luxurious Accommodation
Experience a blend of modern comfort and old-world charm in our elegantly decorated rooms equipped with all the amenities you need for a relaxing stay.

Wellness & Spa Retreat
Indulge in ultimate relaxation at our exclusive spa offering a range of treatments, swimming pool, saunas, and mineral water baths, ensuring a rejuvenating experience.

Family-Friendly & Business Ready
With a playroom for children, children's menu, and conference facilities, our hotel caters to the needs of families and business travelers alike.

Book your stay at Crowne Plaza Borjomi Spa & Wellness Centre for a memorable and rejuvenating experience in the heart of Borjomi.

Important information:

Please note that bringing food and alcohol in the hotel room from outside is not allowed. Guests can use a room service. Club Lounge and is temporarily unavailable.

When traveling with pets, please note that an extra charge of USD 25 per pet, per night applies.
Please note that the property can only allow pets with a maximum weight of 6 kilos.
Pets are not allowed in the Restaurant and SPA zones.
All necessary items and food should be provided by the guests.
Pets must be transported in special carriers while in the social areas.
Please note that currently we do not have currency exchange and excursionsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TBS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for US$12.50 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for US$25 per person per night when using an existing bed.
    Children up to and including 3 years old stay for free when using an available extra bed.
    People 7 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 1741 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.89
Room Quality: 9.34
Amenities: 9.37
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.55
Z
Zerbib • solo_traveller • il
9
שווה מאוד
Pros:

מלון מפואר ויפה מרחק הליכה מהפארק המדהים. אם שוהים במלון הכניסה לפארק בחינם. יש 4 סוגי סאונות בריכה גדולה. ארוחת בוקר עשירה ומגוונת. יש חניה בחינם במלון, גינה מעוצבת ופרחונית

2026-06-27 • via Nuitee
A
Aleksandra • solo_traveller • cy
7
Pros:

Polite staff, good spa, food and location

Cons:

Need some maintenance in room and common areas in spa, maybe better service

2026-06-26 • via Nuitee
A
Abdulla • couple • ae
8
It was souper beauty only the commant that already i had wrote.
Pros:

Every are so beautiful and cleaned for relaxation and enjoy with the family

Cons:

There is only small comment regarding the VIP rooms since i pay hey price there should be something to gain like i ask for the water asper the room service not available or i can buy from the restaurant with very high quality hotel its disappointed me.

2026-06-26 • via Nuitee
L
Luba • family_with_children • il
10
מלון מצויין עם ספא מפנק . החופשה הייתה נהדרת
2026-06-24 • via Nuitee
Y
Yulia_kisel • solo_traveller • ru
4
Pros:

Отличное расположерие. Чудесная терраса и вид на реку.
Находится прямо околр парка, с карточкой откля проход туда бесплатный.

Cons:

Отель устал. Очень устал. Ободранное изголовье кровати, затертый ковролин.
В номере ОЧЕНЬ темно. Два точечных светильника на номер это сильно

В номере муравьи даже в кровати.

Удивил запрет на пронос еды в отель.

Было ощущение, что мы находимся в советском санатории средней руки.

2026-06-21 • via Nuitee
N
Nikoloz • family_with_children • es
10
Excellent
2026-06-21 • via Nuitee
D
Diana • couple • gr
9
2026-06-20 • via Nuitee
Y
Yossi Azoulay • solo_traveller • il
8
Pros:

מיקום מעולה
ארוחת בוקר טובה
חרדרים מרווחים

Cons:

בבריכה המים מעט קרירים
מפלי מים בבריכה לא היו תקינים
מתברר שזה ככה כבר זמן רב

2026-06-20 • via Nuitee
Y
yiphat • family_with_children • il
10
Pros:

חדר יפה נוף משגע מהמרפסת .הפארק הקרוב כל כך.מלון יפיפה שירות מעל ומעבר.

2026-06-19 • via Nuitee
A
Abdullah • extended_group • sa
10
2026-06-17 • via Nuitee
Y
Yevnin • couple • il
7
Pros:

The hotel is at a central location in town and they have guest parking. The facilities were nice and clean, although a little outdated.

Cons:

The bed was very soft and uncomfortable. Overall we had a good experience, but I think the hotel is a bit overpriced for what you get.

2026-06-17 • via Nuitee
A
ALEXANDER • solo_traveller • il
9
היה קצת קריר אבל נעים.
Pros:

בסדר,חסר קצת פירות מסוג שונה.

Cons:

תחבורה משדה תעופה בפיק אפ די יקרה.
האם אין אפשרות לסדר את העברת הנוסעים משדה תעופה למלון ישר ללא תשלום מוגזם?

2026-06-16 • via Nuitee
A
Amina • couple • ge
4
2026-06-14 • via Nuitee
M
Mark • family_with_children • il
10
2026-06-11 • via Nuitee
רפיטקס ארנון ונירית • solo_traveller • il
9
2026-06-10 • via Nuitee
H
hardq8 • couple • kw
10
لم اطلب طعام ولم احجز مع الإفطار لذا لن اتكلم عن المطبخ
Pros:

الموقع قوي الفندق بشارع بازار ومطاعم وفخم

Cons:

لا يوجد تكييف بالنهار الغرف دافئة لكن بالليل تبرد الغرفة واكيد للمسلمين لا يوجد شطاف

2026-06-10 • via Nuitee
M
Michiel • couple • sa
3
Disappointing stay in hotel that over-promises.
Pros:

Great, dramatic location in a green valley. Close proximity to park for leisurely strolls in nature.

Cons:

First step when checking in is getting a lecture on all the do's and don't and rules and things, which is something I have NEVER experienced in any 5-star hotel.
Staff generally unfriendly and not sufficiently fluent in English to understand basic requests and orders.
Duvet on double bed is barely the size of the top of the bed, leading to two uncomfortable nights of sleep.
Had to request a second duvet for a better last night's sleep.
There is no AC cooling. Despite it being rather cold during our visit, the AC heated our room to a very uncomfortable level. I had to call at 1:30am for someone to sort it out since we couldn't sleep. Response was to open the doors/windows to cool down, but the doors in our room was locked.
At least 2 of our 3 nights were uncomfortable. There are many more examples that motivate me to warn visitors not to expect 5-star quality and value for what they pay. This is a shame that Crowne Plaza can allow their brand to be tarnished in such a way.

2026-06-08 • via Nuitee
K
Katya • couple • il
10
מלון מרשים ונקי
Pros:

מלון הכי טוב בגרוזיה לפי דעתי
מיקום מצוין, ספא פגז
ארוחת בוקר טובה מאוד

Cons:

אין טלויזיה חכמה! הזוי . לשנת 2026
וגם לא חשבתי שצריך להביא פן למלון 5 כוכבים
מה שיש להם זה בדיחה ואי אפשר באמת ליבש איתו שער

2026-06-06 • via Nuitee
A
Alan • solo_traveller • ru
10
Pros:

Великолепно!

2026-06-05 • via Nuitee
E
Esther • solo_traveller • il
10
2026-06-05 • via Nuitee