Sunday Hotel Near Petronas Twin Tower (Formerly Suasana Suites)

Confirmation email had incorrect information on it. Said front desk closed at 10pm, luckily for us it was 11pm as per another booking sites information. Phone number in the email was inactive as was another number we tried from another booking site. No way to call. Suite cleanliness wasn’t the best. Mirror in bathroom was dirty, shower had a musty smell and floor has a fair few hairs on it that weren’t mine. Only 2 towels provided, no bath mat, no hand towel, no face cloths. Fridge wasn’t cleaned and wiped out from last people, no cloth or teatowel provided for the kitchen. The pool area and pool was lovely, but the few lounger chairs around were all broken. Wifi was a little intermittent

Så fort vi kom in först var det riktigt najs och stort, men sakta men säkert inser vi hur dåligt det var. Man slås av en äcklig lukt direkt när man kommer in. Toaletterna luktar avlopp. Sänglakanen var smutsiga och fläckiga. Hår överallt i rummen. Det var inte alls rent. Inte 4-stjärnigt hotell i mina ögon.

Plusieurs hôtels dans le même immeuble,situé un peu à l'écart des points importants, Quartier pas très piéton,chambre moyenne manque d'entretien équipement moyen, clim vieillotte et s'allume 1 fois sur 2
Piscine pas utilisée ferme à 22h, wifi coupé la veille de notre départ, petit déj au 10eme étage, il faut aller chercher un bon à l'accueil la veille, comme c'était pas terrible on a pas demandé de bon
Petite épicerie au rdc qui est bien commode
Ne venez pas

When we arrived at the property the check in was very poor. We got to the room and there where no towels anywhere so we had to contact reception to bring us towels up. When the towels arrived they were filthy dirty some of them which we ended up not using. The room was dirty and scruffy and some of the bed sheets were stained. In one of the bedrooms with the twin beds the floor was buckled and upon pressing it we could hear water underneath in which we informed reception. We had breakfast the next morning which was repulsive and we refused to eat the food and just walked out as the staff gave us no satisfaction. We informed reception they told us to take it up with Expedia so I am commenting now on our experience. I would keep well clear of the 3 bedroom apartment its not worth staying in any capacity. If Expedia can please contact us in relation it would be appreciated.

Dante imagined nine circles of hell. He missed one, and that circle is called the Sunday Hotel Near Petronas Twin Towers. We checked all the reviews and it looked great, but with new management comes new depths of gross incompetence.

We booked through Expedia, were it stated we could pay on arrival and there was a breakfast buffet and pool available for guest use. Reviews said there was a a place to store luggage prior to check-in. This information was not correct

Here are some bullet points.

- the coffee machine and cafe accept credits cards, but reception ONLY accepts cash or bank transfers. You read that correctly. We were given directions to walk to an ATM. Those directions were completely wrong. It was 35 degrees Celsius.

- despite booking a studio apartment for three adults, they only cut one key initially and insisted that was all that was possible.

- the rooms were “made up” as long as you consider having no towels or spare toilet paper to be made up. Towels finally arrived after 7 hours of complaining. Toilet paper never did.

- the buffet breakfast is a dingy cafe with four items on the menu and no buffet. All items arrived cold despite being there early.

- the pool looks nice, but they left a closed sign up in front of it our entire stay with no explanation.

-luggage storage is at a grocery, and costs extra. The staff did not even bother to tell us this much after saying they wouldn’t accept it. We had to ask.

- WiFi is not reliable

Stay anywhere else.

Breakfast is terrible. Chef don't serve an extra piece of bread. No tea or drink if you late to have breakfast. I left a loaf of bread for the cook to serve others if someone asks. The apartment was superb. But WiFi was down for the whole day

While the room is beautiful, There are many problems with this facility. The worst is security. There in room lock did not work, so I was unable to put my cash in the safe. I just discovered I am missing 300 usd that I stashed in my backpack. I often travel with a stash of cash and always lock it up in the safe. This terrible place did not have a working safe, and I was screwed. I would never stay in this place again

Had a large family of 6. Was a very comfortable stay. Great location. Short walk to night food market and Bukit Bintang.
Customer service from management was excellent!

很好

Excellent location and nice property but not well managed/ maintained.
Cleanliness can improve 7/10, a bit of stale smell in the bathroom.
Nice kitchen but poorly equipped - hardly anything usable for cooking (a very blunt knife, and a soup ladle), no tea towel (or paper towel), mush missy of limited cutleries and crockeries.
Reception counter - ‘back in 5 mins’ sign is on the times I needed help. Had to call several times for response.
Key return - suggestion is to set up a key drop box by the reception so that guests can drop the keys outside of reception hours. I was asked to pass keys to security guard with no one at security counter. Managed to find another security person, he doesn’t know anything about this system.

Great place to stay! Near restaurants, coffee shops and bars.

Elevator(s) are slow because of so many people, have many elevators but only one operational at a time, so you'll be waiting alot. Wifi is slow! No hotel staff at night. Check- in and out were simple.

Location of the Property is away from nearby shops. However, the area is quiet and suits for people who prefer a conducive environment

Messed up elevator card keys, very frustrating. Gym equipment is top notch. Friendly staff. Nice pool. Decent restaurant right there.

This place is worn and outdated. Alot of small ants/bugs in the apartment. When I let them know they sent housekeeping who came with a towel and swiped them away. Not very helpful. I even found them in my suitcase which wasn't even on the floor. We clogged one of the toilets, and were told it was because we had thrown toiletpaper in the bowl. Noone had told us not to. Every other place we staied in Malaysia we asked, and they told us that we could throw toiletpaper in the bowl, so I'm not sure if this was the actual reason.

This is a great property. I had the most wonderful view. Nice and clean. Great location but a bit of a walk to anything. Grab app doesn't work well for the location. Not super close to an lrt station. Still a lovely spot and would highly recommend.
Cons- no one on site. Checkin is with the person in the cafe level 10 but that was hard to figure out. Had no idea what time the pool was open and the little cafe has odd hours for breakfast. But they do an excellent job, delicious.

Toilet shower head broken
Bad smell coming from toilet and stale smell in room upon check in
Safe in room not working
Unable to contact reception using in room phonr

2020農曆新年入住5個晚上。因為凌晨1時才到酒店，預先跟酒店方面溝通check in的問題，回覆得很快，作出很好的安排！

我們一家5口訂了3bedroom suite, 空間非常大，有3 bathroom。從露台看到吉隆坡塔，晚上看五顏六色的燈更漂亮！廚房用具基本齊備，若有削皮器便完美了。床上用品舒適，地方整潔，員工有禮。

樓下有cafe，toast, 咖啡奶茶很不錯，可以一試！另有一間小雜貨店，如果缺少油鹽糖罐頭泡麵什麼的，都可以買到，價錢合理。

早晨款式不多，但很新鮮，還可以點現煮的炒蛋煎蛋！

因為我們都是用Grab出入，所以雖然附近有冇東西逛但影響不大。

今次整體入住感覺良好，很推薦一家大細入住！！u won't regret your money! :)

Brilliant location - right next to the Menara Kuala Lumpur tower with stunning views of the city

Location, clean, nice view, nice staff, good communication, fast check in and check out.

宿泊環境はすごくいいですが、朝食の種類がもう少し増えたら助かります。