Hotel Matão By Mercure

Hotels
•
Mercure
9 (140 reviews)
Avenida Baldan, 1900. Olivio Benassi , Matão , br

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Attentive service
Good location
Varied food options
Cons:
Slippery bathroom floor
Basic gym
Uncomfortable bed

Categories

Cleanliness
8.46
The rooms were reported as clean and well-arranged.
Service
9.93
Exceptional service reported, with staff being described as educated and attentive.
Location
9.47
Good location noted in multiple reviews.
Room Quality
8.92
The room quality was mostly praised, but had some concerns regarding bed comfort.
Amenities
7.95
Basic amenities available; however, the gym is lacking and investment in more amenities is suggested.
Value for Money
8.41
Some concerns raised regarding pricing, especially in relation to amenities.
Food and Beverage
9.46
Breakfast and beverage options were mentioned positively.
Overall Experience
9.43
Overall satisfaction expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 15:03

Property Description

Luxurious Accommodation
Hotel Matão By Mercure offers elegant 4-star rooms with modern amenities including free WiFi and air-conditioning. Each room comes with a private bathroom, TV, and a safety deposit box for your convenience.

Relaxation and Dining
Unwind at the hotel's sauna or enjoy a meal at the on-site restaurant serving delicious Brazilian cuisine. Special dietary needs are catered to with vegetarian and gluten-free options available upon request.

Convenience and Service
With a fitness centre, sun terrace, and business centre, Hotel Matão By Mercure ensures a comfortable stay for all guests. The multilingual staff at the 24-hour front desk are ready to assist you with any needs during your visit.

Book now for a memorable stay at Hotel Matão By Mercure!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 140 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.92
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 9.43
W
Welington • couple • br
10
2026-07-02 • via Nuitee
J
José Pondeleki • solo_traveller • br
10
2026-06-29 • via Nuitee
A
arthur goderico • solo_traveller • br
10
2026-06-21 • via Nuitee
C
Carlos • solo_traveller • br
6
Pros:

Location

Cons:

Night shift people, room maintenance

2026-06-12 • via Nuitee
P
Paulo • family_with_children • br
8
Tudo certo, mas sempre pode melhorar
Pros:

Atendimento, quartos.

Cons:

Café da manhã poderia ser melhor pelo valor cobrado.

2026-06-11 • via Nuitee
A
Aline Natalia • solo_traveller • br
10
Cons:

A única coisa que não gostei foi do colchão não ser tão firme.

2026-06-08 • via Nuitee
A
Ana • solo_traveller • br
10
Pros:

Café da manhã pode melhorar . Mas valeu!🥰😍😘

Cons:

Tudo bom

2026-06-07 • via Nuitee
Z
Zeino • family_with_children • br
10
2026-06-07 • via Nuitee
G
Galli • couple • br
8
2026-06-01 • via Nuitee
F
Fabíola • solo_traveller • br
9
2026-05-29 • via Nuitee
R
Rosemara • couple • br
10
2026-05-25 • via Nuitee
A
Abraham • extended_group • br
9
Pros:

A equipe é boa, educados, rápidos. Café da manhã muito gostoso, destaque para torta de frango.

Cons:

Chuveiro não esquentava bem, tive que manter a vazão bem baixa (igual chuveiro elétrico de baixa potência no inverno rs). Liguei na recepção e me ofereceram outro quarto. Mas como eu estava apertado de tempo, resolvi resolver o banho daquele jeito mesmo.

2026-05-20 • via Nuitee
L
Luiz Henrique • couple • br
8
Café da manhã com alimentos estragados/ultrapassados. Ótima acomodação e excelente atendimento.
Pros:

Agilidade e cordialidade das equipes da recepção e da limpeza. Acomodação idêntica as fotos da plataforma. Limpeza dos quartos e banheiros.

Cons:

Café da manhã bem abaixo da expectativa, pois a maioria dos alimentos (pães, bolos e massas) estavam ultrapassados e estragados em dias diferentes. Equipe da cozinha não foi simpática ou cordial. Havia uma goteira no corredor que dá acesso aos quartos e acomodações. Televisão antiga sem acesso aos canais e streamings.

2026-05-19 • via Nuitee
R
Roberto Antonio • extended_group • br
7
2026-05-11 • via Nuitee
S
Souza Mendes Ferreira • solo_traveller • br
8
2026-05-06 • via Nuitee
E
Eduardo • family_with_children • br
9
2026-05-04 • via Nuitee
W
Wellington • solo_traveller • br
10
2026-05-03 • via Nuitee
M
marcela • couple • br
6
2026-04-27 • via Nuitee
P
PAULO EDUARDO DA • couple • br
9
De modo geral, tirando a questão das toalhas, foi boa.
Pros:

Localização, limpeza e atendimento.

Cons:

Deixaram somente uma toalha de banho e uma de rosto. Se você tomar dois banhos, no segundo terá que se enxugar com toalha úmida.

2026-04-26 • via Nuitee
E
Eleandro • couple • br
10
2026-04-20 • via Nuitee