Hotel Dulce Luna

Hotels
7.6 (147 reviews)
Av.Benito Juarez # 13 Barrio de Santa Lucia , Tuxtla Gutierrez , mx

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Non-smoking throughout
Public Bath
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Buena ubicación
Atención del personal
Desayuno sabroso
Cons:
Limpieza deficiente
Problemas con el agua caliente
Instalaciones descuidadas

Categories

Cleanliness
6.36
Some reviews mention dirtiness upon arrival and issues with the cleaning process during the stay.
Service
8.33
The attention provided by the staff is frequently praised, indicating a good level of service.
Location
8.37
Many reviews emphasize the hotel's excellent location, close to transportation and city center.
Room Quality
6.82
Rooms described as simple and sometimes neglected, with mentions of worn-out bedding.
Amenities
7.35
Basic amenities are provided, but there are mentions of minimal offerings (e.g., lack of hot water).
Value for Money
8.31
Guests find the hotel reasonably priced for what is offered, although it's noted as a budget option.
Food and Beverage
7.86
Breakfast is mentioned positively, being described as tasty and fresh.
Overall Experience
7.43
Overall experience has mixed sentiments, balancing the positives of service and location with cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:09

Property Description

Convenient Location in San Cristóbal de Las Casas
Hotel Dulce Luna, located in the heart of San Cristóbal de Las Casas’ old town, is the perfect base for your stay. Just a short distance from the city’s cathedral, our hotel offers comfortable air-conditioned rooms with cable TV, ensuring a pleasant stay.

Local Dining and Attractions
Surrounded by a variety of restaurants, guests can indulge in local culinary delights. Explore the nearby artisanal market or take a leisurely stroll to Zocalo Square located just 10 minutes away.

Exciting Excursions
Let us enhance your experience with trips to must-see sights such as San Juan Chamula Township and Sumidero Canyon. Our convenient location also provides easy access to the bus station and airport for seamless travel arrangements.

Experience the charm of San Cristóbal de Las Casas at Hotel Dulce Luna. Book your stay with us today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 147 reviews
Cleanliness: 6.36
Service: 8.33
Location: 8.37
Room Quality: 6.82
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.43
L
Lara • extended_group • mx
8
Pros:

Personal muy atento

Cons:

Cama super dura y con mucha humedad

2026-02-11 • via Nuitee
C
Cornejo • solo_traveller • mx
10
Pros:

La amabilidad de sus empleados

2026-02-10 • via Nuitee
G
Guillermo Armando • couple • mx
8
2026-02-10 • via Nuitee
T
Trujillo BArrios • couple • mx
5
Pros:

La ubicación

Cons:

El colchón hacia mucho ruido supongo que por viejo o por qué era de muy baja calidad, en lugar de una puerta y ventana, tenía una puerta corrediza y unas cortinas todas viejas mal puestas, por el precio tampoco esperaba una habitación 5 estrellas pero por ese precio me he hospedado en mejores lugares, más cómodos y más espaciosos

2026-02-09 • via Nuitee
D
Denie • solo_traveller • ca
6
Passable
Pros:

The staff was nice and quick to respond to the problem of no hot water. It was pretty quiet but probably because there was nobody else there. Close to the ADO bus terminal

Cons:

The place has seen better days. Better wasn't very comfortable

2026-01-29 • via Nuitee
H
Héctor Alan • extended_group • mx
10
2026-01-27 • via Nuitee
M
Mariana • couple • mx
8
Pros:

El precio es accesible

Cons:

Falto personal para fechas festivas, no había agua.
Ni agua caliente

2026-01-26 • via Nuitee
F
Frédéric • couple • fr
7
Pros:

Personnels très cool, l'emplacement et le petit déjeuner

Cons:

1 prise sur 4 qui fonctionne, 1 serviette pour 2 à l'arrivée, chambre un peu petite

2026-01-20 • via Nuitee
M
Mariana • solo_traveller • mx
4
El tornado
Pros:

La ubicación

Cons:

Las instalaciones creo pueden mejorar en cuanto a los blancos las toallas ya están desgarradas viejas con hoyos las sabanas almohadas todo lo q integra las habitaciones hacerlas más confortables

2026-01-19 • via Nuitee
J
Jerome • couple • fr
7
Bon pour une nuit
Pros:

Le personnel

Cons:

Arrivés un week-end beaucoup de monde en famille, chambre donnant directement sur la piscine beaucoup de bruits, pas de vue jardin comme l’indiqué Booking.Fenêtre donnant sur la piscine donc pas possible d’ouvrir les rideaux et pas d’autres fenêtres!!
Peux être que les chambres en hauteur sont mieux?
Entrée de l’hôtel moyen, mégots devant et poubelles en face

2026-01-14 • via Nuitee
R
Ricardo • solo_traveller • mx
7
Pros:

La ubicación está cerca del mercado y del centro.

Cons:

La llave de la regadera está a rota y no había agua caliente... La tv no tiene canales de paga, solo tv abierta.

2026-01-14 • via Nuitee
A
Aldi • solo_traveller • de
7
Good hotel option close to the center
Pros:

Excellent value for price. You get what you pay for. Don't expect luxury.
Staff was very helpful.

Cons:

The rooms are very audible.
Water pressure in the shower wasn't optimal.
The room didn't have heating and it gets really cold in the night. The bedspread was thick enough but prepare some extra clothes to be on the safe side.

2026-01-09 • via Nuitee
A
Aldi • solo_traveller • de
7
Good private room option
Pros:

Excellent value for price. You get what you pay for. Don’t expect luxury.
Staff was very helpful.

Cons:

The rooms are very audible.
Water pressure in the shower wasn’t optimal.
The room didn’t have heating and it gets really cold in the night. The bedspread was thick enough but prepare some extra clothes to be on the safe side.

2026-01-07 • via Nuitee
L
Luis Antonio • solo_traveller • mx
8
Pros:

La ubicación

Cons:

La limpieza

2026-01-05 • via Nuitee
A
Angel • solo_traveller • mx
10
2026-01-05 • via Nuitee
C
Cruz meneses • couple • mx
10
2026-01-05 • via Nuitee
J
Jesus Alfredo • family_with_children • mx
4
Las imágenes de booking son editadas en relación a las condiciones reales del hotel.
Pros:

la ubicacion relativamente cerca del centro.

Cons:

No había agua ni caliente ni fría en la habitación, demasiada humedad.

2026-01-05 • via Nuitee
D
De • extended_group • mx
10
2026-01-04 • via Nuitee
M
María Fernanda • extended_group • mx
9
Pros:

El ambiente familiar y confortable.

2026-01-03 • via Nuitee
D
DENIS ALONDRA • family_with_children • mx
9
2026-01-03 • via Nuitee