Niagara Crossing Hotel and Spa

Hotels
8.5 (1506 reviews)
100 Center Street , Lewiston , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Limited parking
Uncomfortable beds

Categories

Cleanliness
7.71
Some reviews mentioned outdated rooms and a need for deeper cleaning.
Service
9.18
Friendly and accommodating staff noted in multiple reviews.
Location
9.22
Great location with beautiful views and proximity to attractions.
Room Quality
8.17
Rooms noted as spacious, but some issues with beds and discomfort.
Amenities
8.2
Good amenities including a fireplace and breakfast, but some lacking.
Value for Money
8.66
Good rates and overall satisfaction with value received.
Food and Beverage
8.21
Decent breakfast options, but some small complaints about variety.
Overall Experience
8.68
Generally positive feedback with mentions of returning in future.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:18

Property Description

Luxurious Accommodation
Experience a stay at Niagara Crossing Hotel and Spa, where each air-conditioned room is equipped with modern amenities such as a flat-screen TV, coffee maker, and electric fireplace.

Scenic Riverside Location
Enjoy breathtaking views overlooking the Lower Niagara River, with convenient access to the charming shops and restaurants along center street, all within walking distance from the hotel.

Convenient Amenities
Take advantage of free WiFi, pet-friendly rooms, and complimentary private parking during your stay. Plus, our 24-hour front desk is always ready to assist you, ensuring a seamless and enjoyable experience.

Ready to elevate your travel experience? Book your stay at Niagara Crossing Hotel and Spa now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

8.5
Based on 1506 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
A
Arianna • couple • us
1
they suck
Pros:

nothing

Cons:

everything

2026-03-05 • via Nuitee
C
Christopher • couple • us
9
2026-03-02 • via Nuitee
A
Augusto John • couple • us
10
Great location and great price
Pros:

Centrally located

Cons:

N/A

2026-03-02 • via Nuitee
G
Greg • family_with_children • us
10
Another nice stay
2026-03-01 • via Nuitee
J
Jesse • couple • ca
10
Pros:

Very cute and clean

2026-02-23 • via Nuitee
J
Jennie • couple • gb
10
Another great stay!
Pros:

Another great stay. Clean, comfortable and friendly staff. Great location in Lewiston. Very quick & helpful when out NYC to UK flights got cancelled due to weather & booked us in for another night.

Cons:

Nothing

2026-02-23 • via Nuitee
H
Heidi • extended_group • us
10
Staff was friendly and hotel rooms were beautiful with a fireplace and a view
Pros:

Beautiful historic venue with a view of the Niagara River

2026-02-22 • via Nuitee
S
Suzanne • family_with_children • us
8
2026-02-22 • via Nuitee
A
Astrid • couple • ca
10
One of our favourite places for a quick getaway
Pros:

Proximity to border and beautiful scenery overlooking the river. Large clean rooms and excellent price for what you get

Cons:

Loved everything about it !

2026-02-11 • via Nuitee
A
Anna • family_with_children • us
3
Do not stay here unless you like to hear your neighbor snore!
Pros:

The staff was very kind and helpfull. Breakfast was okay and the rooms were clean. Lewiston was a nice little village and the hotel is placed by the river which is beautiful. But please don't be fooled by these few nice details. It is NOT worth the stay.

Cons:

I do not understand how it can be a 4 star hotel and don't get how the ratings here on Booking can be this good. The hotel is worn down. I booked two nights for my family of 4. we booked a big room with a sofa bed, but we had to ask for linen and make the bed ourselves. The walls and floors are so thin that you can hear people talking, snoring and walking. We didn't sleep much the first night and asked to move to another room but they gave us the room just beside the one we had and the noise was the same. We also asked for a refund for the first night but the hotel couldn't accommodate that.

2026-01-21 • via Nuitee
S
Sam • extended_group • us
9
Very nice
Pros:

It’s a beautiful hotel, but could use a little more TLC. The staff was nice. We love the location and proximity to so many different restaurants and shops.

Cons:

The bathrooms in our room and our friend’s rooms were not very clean. The pillows on the beds were not very comfortable.

2026-01-20 • via Nuitee
D
Donna M • family_with_children • us
8
Stay was great Everything is in walking distance
Pros:

Breakfast was Awesome Lots of choices

Cons:

The weather

2026-01-20 • via Nuitee
M
Megan • couple • us
6
Pros:

The location of the hotel is great

Cons:

The toilet seat in the bathroom was broken and our air conditioner didn’t work

2026-01-19 • via Nuitee
P
PEGGY • family_with_children • us
10
2026-01-19 • via Nuitee
P
Patricia • family_with_children • us
10
Pros:

Customer service was excellent. Front entrance was impressive. Location can’t beat. Hallways were lovely. Room was clean but could be more inviting. A/C in room was noisy. All round I would recommend this hotel and book again!

2026-01-19 • via Nuitee
C
Chris • couple • us
8
2026-01-19 • via Nuitee
A
Alan • couple • us
4
2026-01-19 • via Nuitee
A
Andrea • family_with_children • us
9
Fabulous
Pros:

Beautiful location

Cons:

I had wasps in my first room but the staff handled it more than appropriately. They moved me to a different room. I would recommend this hotel!

2026-01-19 • via Nuitee
N
Nicole • extended_group • us
9
2026-01-19 • via Nuitee
D
DENNIS • couple • us
8
Pros:

Great selection for breakfast.

Cons:

Great place, staff was exceptional. The only thing I did not care for was their covid policy of cleaning the rooms. If I pay for a room it should be cleaned everyday. Not every 3 days. The bathroom smelled moldy from the wet bath towels needs a fan in there. I shouldn't have to ask for
towels or empty my own garbage. Will might have to consider next time I book. Don't get me wrong, loved it except for housekeeping policy.

2026-01-19 • via Nuitee