Shahdag Hotel & Spa

We stayed at the hotel between Christmas and New Year as part of a family skiing trip. If you can accept the fact that this is a busy and working ski hotel and not a 5 star hotel like you might find in Dubai, it has almost everything you need for a good stay.

Breakfast is really nice and there’s enough space. The gym is small but functional, unfortunately it doesn’t open before 8am which can make it tricky to coordinate your day. The pool is small but very clean and there is a lovely spa.

Ski hire and lessons are really easy to set up as are passes and there were a lot of stay on hand to help. I would advise you to book your lessons before you arrive to avoid disappointment. Lockers for ski equipment are also easy to rent and staff are close by to help.

The rooms and food were good and staff were very responsive to requests. However, it’s good to research what is on site before you arrive as location is somewhat isolated. I would recommend stopping at a supermarket on the way to stock up on snacks or other small items that might not be available on hand.

The staff do work hard at the hotel and are trying hard to get it right, which isn’t something i would add without really seeing it in action every day.

The Shahdag hotel is a superb venue. Great ski in ski out resort. Cracking value. Ski hire, lessons, passes all available in one place. All great value. The spa is lovely after a long day skiing. I had a massage which was epic. Good breakfast. Comfy rooms. Really can’t fault it.

Where shall I start..... I booked thsi hotel upon a recommendation by a friend.
The rooms are comfortable and have the comfort of a good five star hotel. I do n't think that you need to pay extra for teh Mountain view, both sides have mountain views and are great views.
Breakfast is better than average but can be improved such as honey and cream proved can be local and slightly better quality. Else it was good.
The biggest assest for this hotel, got to be it's staff. They all seemed happy and could not do more even if they tried. From the check in staff to reception staff, to waiters in the resturant and particularly the ladies making eggs(sorry I did not get their names so can't mention them by names but they were great).
When we checked in , I enquired about the cable car as it was supposed to included in my booking according to the website that I booked through. Information on that website was out of date but he reception staff ( I think his name as Samir) gave us that complimentry. Later on the next day , we asked (I think her name was Kamilla (I am not sure )) who confirmed with Samir and organised that cable car. During this time we had missed our shuttle bus so she got us a taxi that we dd not pay for.
Last two days that whole area had internet issues (beyond hotel control) I went to reception and wasn't happy that internet was poor. Sevinc from the recption appologies and even offered me hotspot from her personal mobile phone. This is way over and above expected of the staff. These small but significant gestures showed the staff who are working over and above the job description make this organisation successful.
We also ate their restaurants, food portions are smaller but reasonably priced. Good taste. It is better to eat in this hotel or resturants within walking distance rather than the ones that the tourist guides take you.
Their health centre and spa is good. Basic but good gym. Great pool, sauna and turkish hamam.
Would I come back here? probably (If I come back to Shahdag again in near future)

I honestly don’t usually write long reviews, but this one deserves it.

My stay at Shahdag Resort & Spa was nothing like what’s shown online. The Wi-Fi was horrible. It kept disconnecting every few minutes and was almost unusable. I ended up depending on my 4G network, which worked way better. For a property that calls itself a five star, that’s just unacceptable.

Cleanliness was another disappointment. Yes, spider webs seem to be common all around this region, but when you’re paying a premium price, you still expect your room and bathroom to be spotless. Mine wasn’t. There were webs in the bathroom, the shower head was broken, and even after turning the knob to maximum heat, the water stayed cold. Imagine having to shower with freezing water when the temperature outside is around six degrees.

The so-called indoor heated pool with a jacuzzi was another letdown. The water was just lukewarm, and the jacuzzi was shut because there were “fewer guests.” If you’re promoting that as one of your main features, it should work regardless of how many people are staying there.

Food and drinks are insanely overpriced. Since the resort is up in the hills with no other restaurants or delivery options nearby, you have no choice but to eat there. Whether you want a quick snack or a full meal, you’ll pay a ridiculous amount for it.

The air conditioning in my room wasn’t working when I checked in. The room faces the plaza and got so hot during sunset that I had to call for maintenance before it was fixed. Even small things like dental kits weren’t there. They sent them later, but that’s something that should already be in the room.

The shuttle service was a complete mess. They tell you it runs every 30 minutes to the town center, but that’s not true. Sometimes it came every hour, sometimes every two, and sometimes not at all. There’s no board showing the schedule, no communication from the staff. I waited more than three hours for the 5:30 shuttle, and when it finally arrived, the driver refused to take our luggage. The whole lobby knew we were waiting with our bags, and still no one informed us that luggage isn’t allowed. In the end, we had to book a taxi at our own cost.

On Agoda, they even show an image saying something about complimentary cable car tickets. That’s not true either. The only things that are free here are the pool and the gym, and sometimes the sauna if it happens to be working. Everything else is paid, and the charges are absurd.

And one more thing, be prepared for a serious language barrier. The staff hardly understands English. I once asked for extra coffee sachets and they sent a cup of coffee to my room instead, then billed me for it.

Overall, the place looks nice in photos but it’s just not worth it. Everything here survives on the location, not the service. The management clearly doesn’t care about guest experience. If you’re expecting a real five star stay, you’ll be disappointed. I wouldn’t recommend this place to anyone.

Really nice room and location for all the activities. Family friendly as well.

Amazing place and very good hotel to stay with kids and all the activities you can do with your family

This hotel was one of the worst experiences I’ve ever had. The rooms had an unbearable smell, leaks everywhere, dirty carpets, stained bedding, and even insects. The water was freezing cold, the food was low quality despite the high price, and the service was extremely rude – especially the spa staff. It felt unsafe for my kids, and the overall hygiene was awful. I had constant arguments with management about the conditions and refund. The high rating is completely misleading – avoid this place at all costs.

This was my first visit to Azerbaijan, and Shahdag Hotel & Spa exceeded all expectations. Most people come to Shahdag for a day trip, but I highly recommend staying to fully enjoy the adventure.

From the moment you enter, the ambience feels like another world. The reception staff were friendly and helpful. We were a family of four staying in a junior suite — spacious, even with two extra beds, and a lovely balcony with a plaza view.

Breakfast was absolutely amazing, with a wide variety of options. Plus, the hotel is right at the base of top activities like the coaster, zipline, and paragliding.

Highly recommended for anyone visiting

Late, housekeeping not responding for the whole day , breakfast is little and limited… people in the reception are helpful and amazing , but the other workers especially the bags are not helpful .

the room was excellent, with a lovely swimming pool, and nice view.

they do not care for anything but money i could not arrive to the country due to the recent event in the middle east and they refused to issue a refund

Spent a night at this hotel in mid June.

The rooms are decent but look a little old. But other than that, this hotel is lovely and the location is amazing. With daisies blooming in mid June, it was lovely walking around the property.

Bf spread is decent for vegetarians. There are two other hotels at a stones throw away. So even if you don’t want to dine here, there are plenty of eating options in this area.

Mountains, greens, clouds, sunrise oh my gosh 🤩 such amazing scenes.
Best getaway spots ever.
Shahdag a truly memorable experience, great place to stay, spacious rooms, super comfy. I booked the room with mountain view and it was amazing from the balcony.
They have 24hours room service, great pool, spa and suana.

They also give free cable chair lift ride with the stay which was sweet.

There is free shuttle which take you down to activities area.
Lots of activities to choose from paragliding, zipline, cable chair, quad cars, mountain bike etc
I want to highlight here that all the staff engaged in these activities are very supportive and professional, they really help you and you should listen to what they say cause they are pros.

The hotel have very good restaurants too, with decent food offering.
Their BREAKFAST is the best hands down.

You will truly enjoy your stay here.
There's another option Zirve hotel but after experience both hotels i Recommend you to Stay at Shahdag hotel than zirve you will thank me.

Pro tip, bring your stock of water bottle

We stayed at Shahdag Hotel last February for a ski holiday, and it truly exceeded our expectations in every way. From the moment we arrived, the staff were incredibly warm, welcoming, and helpful, making us feel right at home.

Our room was comfortable and cozy—perfect for unwinding after a day on the slopes. The location is unbeatable, with immediate access to the ski slopes and rental facilities just a short walk away, making everything incredibly convenient.

Breakfast at the hotel restaurant was a daily highlight. The setting was lovely and the food absolutely delicious, offering a great variety to start the day right. We also enjoyed exploring the hotel’s other restaurants, which served delicious local cuisine with plenty of tasty options for every palate.

Overall, our stay was delightful, and we’re already planning our return. Shahdag Hotel is the perfect place for a winter getaway—highly recommended!

Best place to stay with family!
I found great value of money. Friendly staffs, speedy room service, Quality of food and service, lot of snow to play with and many snow sports…
Nice view from each room and cozy and comfortable sleeping; great breakfast and kinda great people around! What else you want?

- easy and good ski access
- easy and good spa access
- spacious rooms with comfortable bed
- terrace in rooms were useful for smoking.

- very small swimming pool
- breakfast could be better.
- Try other restaurants in other two hotels nearby, the MENZERE restaurant was awful in this hotel’s 4th floor

NA

We stayed here for 2 nights being our anniversary the hotel took care of it, they arranged a small cake for us on request. The staff is very courteous and helpful. The rooms are spacious with a balcony. Houskeeping is good. The breakfast spread is decent. The best thing was we got the snowfall that is a cherry on top. The place looks really beautiful at night.

It is a good property overall - though the cleanliness and upkeep can be improved; carpets were stained and dirty; bathrooms had smell which was not good

Food options were good but service in the restaurant was super slow; breakfast side it was good

Nestled in the picturesque mountains of Shahdag, Azerbaijan, Shahdag Hotel & Spa offers a luxurious retreat for travelers seeking both adventure and relaxation. The hotel’s prime location provides guests with direct ski-to-door access, making it an ideal choice for winter sports enthusiasts.

Accommodations at the hotel are spacious and well-appointed, with many rooms offering breathtaking mountain views. Guests have praised the comfort and cleanliness of the rooms, noting that they are equipped with modern amenities to ensure a pleasant stay. 

The on-site spa is a highlight for many visitors, offering a range of treatments designed to rejuvenate and relax. The indoor pool and fitness center further enhance the wellness offerings, providing ample opportunities for guests to unwind after a day on the slopes. 

Dining options at Shahdag Hotel & Spa are varied, with multiple restaurants serving both local and international cuisine. While some guests have found the breakfast selection to be somewhat limited, others have appreciated the quality and taste of the offerings. 

Service at the hotel is generally well-received, with staff described as friendly and accommodating. However, there have been occasional mentions of slow room service, indicating an area where improvement could be beneficial. 

In terms of amenities, the hotel offers free Wi-Fi, private parking, and a range of recreational activities, including skiing, hiking, and cycling. The proximity to the Shahdag Mountain Resort allows guests to easily access various outdoor pursuits, making it a versatile destination year-round.