Sleep Inn & Suites Abilene Near University

Hotels
•
Sleep Inn
7.1 (667 reviews)
West Lake Rd at I-20 (Exit 286 , Abilene , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location close to convention center, restaurants and event venues
Some staff members described as kind or amazing
Comfortable beds and quiet rooms reported by several guests
Good/acceptable breakfast noted by a few reviewers
Perceived good value by budget-minded travelers
Cons:
Strong smoke smell and fire-related damage not communicated to guests
Carpets damp/raveled; pool and hot tub out of service and dirty
Front desk absenteeism and service lapses (forgotten ID, poor customer service)
Breakfast quality and availability issues (burnt food, empty dispensers, coffee/juice ran out)
Outdated rooms and need for upgrades (carpet, ironing board, shower temperature control)
Small parking lot

Categories

Cleanliness
4.8
Multiple reviews report smoke smell after a recent fire, damp and raveled carpets, pool/hot tub green with debris and belongings smelling like smoke; one positive note of a 'nice clean room' but overall cleanliness is notably poor.
Service
7.2
Service is mixed: several guests praised kind or amazing staff, but there are multiple reports of front desk absenteeism, forgotten ID, poor customer-service behavior (staff on phone), and a manager refusing compensation after a fire incident.
Location
10
Consistently praised across reviews: close to event venues and convention center with easy access to restaurants and stores — location is a clear strong point.
Room Quality
6.9
Mixed room quality: some guests reported comfy beds and clean rooms, while others noted damp carpet, outdated/rundown appearance, problematic shower temperature control, and poor ironing board/pad.
Amenities
5.7
Amenities underperform: pool and hot tub out of service and dirty, large noisy ozone fans in halls, limited/too-small parking, and issues with in-room ironing/shower temperature suggest amenities need upgrades.
Value for Money
7.9
Several guests called it good value or appreciated the price/location; others felt disappointed given the fire-related issues. Overall perceived as reasonably good value for bargain-seeking travelers, albeit inconsistent.
Food and Beverage
6.4
Breakfast received mixed-to-negative feedback: reports of burnt eggs, sparse options, empty waffle dispenser, no cream cheese, coffee/juice running out or machine turned off — a few guests did note a 'nice hot breakfast' on other stays.
Overall Experience
7.9
Overall impressions are mixed: some guests had 'amazing' stays with quiet, comfortable rooms and great staff, while others were very disappointed due to fire-related smoke, cleanliness and service lapses. Net sentiment leans slightly positive when weighted across all reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 07:43

Property Description

Warm and Inviting Accommodations
The Sleep Inn & Suites University hotel in Abilene, Texas offers cozy accommodations perfect for both business and leisure travelers. Situated near Abilene Christian University, this hotel provides a welcoming stay close to various attractions such as Abilene Zoo and Frontier Texas museum.

Convenient Amenities
Guests can indulge in complimentary perks including a hot breakfast, high-speed internet, and access to a seasonal outdoor pool and exercise room. Business travelers will appreciate the on-site business center and additional services like copy and fax facilities.

Comfortable Room Features
The rooms at this hotel are equipped with everything you need for a relaxing stay, from flat-screen TVs and coffee makers to curved shower rods and sofa sleepers. Whether you're visiting for work or leisure, the Sleep Inn & Suites University ensures a comfortable and enjoyable experience.

Book your stay now at the Sleep Inn & Suites University hotel for a memorable and convenient visit to Abilene, Texas!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

7.1
Based on 667 reviews
Cleanliness: 4.8
Service: 7.2
Location: 10
Room Quality: 6.9
Amenities: 5.7
Value for Money: 7.9
Food and Beverage: 6.4
Overall Experience: 7.9
M
Mario • solo_traveller • us
10
2026-09-02 • via Nuitee
C
Casey • solo_traveller • us
7
7/10
Pros:

The big TV, the bed was comfortable, the room was clean.

Cons:

The Wi-Fi didn’t work and there wasn’t an ice machine on the floor I was on. The rate was too high.

2026-08-13 • via Nuitee
L
luis • couple • us
7
2026-08-06 • via Nuitee
B
Betty • solo_traveller • us
1
Awful. I will never stay at a Sleep Inn again. The manager would not give me any compensation.
Pros:

Nothing. There was a fire at the hotel 2weeks ago and I was never notified. The hallway was hot and big air filters running in the hallway

Cons:

The front desk person was not at the front desk when I checked in and another time I went down. Had to wait 10 minutes before someone came. She forgot to give me my drivers license back and when I went back it laying on the desk. Anyone could have come by and picked it up. I had to take a cold shower. Someone had to fix the toilet. The carpet was raveling in the elevator

2026-07-20 • via Nuitee
L
Laura • solo_traveller • mx
10
2026-07-20 • via Nuitee
S
Spencer • couple • us
2
Disappointing……
Pros:

The staff was kind. But is just about the only thing I can say that is positive.

Cons:

This property has had a fire. We arrived at night so we couldn’t see the damage. Not until after we had checked in did we understand the damage or even tell. We tried to be kind and understanding cause we were tired and had things first thing in the morning we had to get to.
Just a few things to mention.
The front desk area is the only place that doesn’t smell like smoke.
The halls have huge ozone fans running 24/7 that are loud and are blowing hot air.
It seems as though the only air conditioning is in the rooms, So in the breakfast area it was very hot.
When we left our first morning we both noticed our hair smelled like smoke.
The carpet in our room was damp so much so we ended up moving our things to hard surfaces.
The pool and hot tub are not working and green with debris from the fire in them.
When we left our belongings and bags smelled like smoke.
The “hot” breakfast was sad we went down the first morning. The eggs were burnt, the bacon was so thin and over cooked it literally fell apart and crumbled when we tried to pick it up. The waffle batter dispenser was empty so only got 3/4 of the amount you should get. There was no cream cheese for the bagels. There were very little choices and only high sugar prepackaged options other than bagel eggs and bacon. The coffee ran out and there was no one around to help or get more of anything. We came down at 8:30 right in the middle of breakfast service 7-10

I am angry and frustrated that I wasn’t notified by the property ahead of time so that I could make different arrangements. We were there for a sporting event and my kid had a headache from the smoke smell and slept terribly. we are the kind of family that was looking for bargain so wasn’t expecting 5 stars but definitely not what we got. but couldn’t afford to just eat the money and go somewhere else. Wish I had! We did everything we could to stay away as much as we could and didn’t eat breakfast there our second morning. Very very disappointed.

2026-07-20 • via Nuitee
B
Brittny • extended_group • us
6
Spacious, not real comfortable, but great value
Pros:

It was really close to where we needed to be the next morning. The breakfast was good!!

Cons:

It was kind of run down. Looked like it hasn’t been updated much.

2026-06-10 • via Nuitee
A
Adreane • couple • us
8
Loved it
Pros:

Close to where I needed to get to

2026-05-11 • via Nuitee
I
Isabell • couple • us
10
Great location with easy access to restaurants and stores.
Pros:

Great location

Cons:

Small parking lot

2026-05-10 • via Nuitee
N
Noel • solo_traveller • us
8
Good location
Pros:

Close to abilene convention center.

Cons:

I was given a handicap room despite reserving a month in advanced.

2026-05-10 • via Nuitee
S
Sarah • family_with_children • us
10
It was an amazing stay!
Pros:

Amazing staff, nice clean room, comfy beds, nice hot breakfast, quiet and peaceful!

Cons:

Everything was amazing

2026-05-10 • via Nuitee
D
Daniela • couple • us
9
2026-05-05 • via Nuitee
L
Larry • extended_group • us
10
2026-05-01 • via Nuitee
T
Theresa • couple • us
4
Upgrade/ Customer Service
Pros:

It was quiet.

Cons:

It wasn't enough towels and they nee a serious upgrade. The ironing board pad was awful. The showers too hot and I couldn't control temperature. They really need new carpet. Breakfast was good but the juice machine turned off at 8:50am and water only came out and the staff just sit there with her phone on speaker talking the whole time. Staff need to be trained on customer service skills

2026-04-30 • via Nuitee
J
Jennifer • solo_traveller • us
6
2026-04-19 • via Nuitee
C
Cassandra • family_with_children • us
10
Spacious and quiet.
Pros:

Clean room, quiet environment, and spacious.

Cons:

The bathtub had a stain but that's all that is; it's a stain that can't be removed, it just was an eye sore. Bathroom was clean otherwise.

2026-04-15 • via Nuitee
W
Walt • family_with_children • us
10
Pros:

2nd time staying here in Abilene. Place
Is quiet,comfortable reasonable price.
I will stay here again.

2026-03-23 • via Nuitee
E
Elizabeth • couple • us
7
2026-03-07 • via Nuitee
J
Jimmy • family_with_children • us
10
Pros:

Friendly service clean

2026-03-04 • via Nuitee
F
Freda • couple • us
10
All went great during our stay.. no issues..
Pros:

We normally don’ t eat breakfast.. usually leave to early in The morning… but .. I will say the beds are very very comfortable.. always get a good nights sleep..

Cons:

The rooms do need a little upgrading.. carpets should be shampooed more often .. other then that rooms are clean..

2026-01-22 • via Nuitee