Conrad Jabal Omar Makkah

Hotels
Conrad Hotels & Resorts
9.4 (8248 reviews)
Ibrahim Al Khalil PO Box 19923 , Makkah , sa

Children allowed

Facilities

ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Self parking (surcharge)
Internet access
Housekeeping on request
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location near Haram
Variety and quality of breakfast
Cons:
Cleanliness issues noted in some areas
High prices for certain services
Room conditions noted as getting old

Categories

Cleanliness
8.7
Some guests noted issues with cleanliness in bathrooms and rooms, indicating a need for improvement.
Service
10
Overall, guests praised the staff for being friendly, efficient, and attentive.
Location
10
The hotel location is frequently highlighted as a major positive.
Room Quality
9.2
Rooms are described as comfortable, though some note that they are getting old.
Amenities
9.2
The hotel offers various amenities, but some guests mentioned minor issues.
Value for Money
8.7
Some guests felt that the pricing was high for the experience provided.
Food and Beverage
9.7
Breakfast received high marks with variety and quality praised by many.
Overall Experience
9.7
Guests reported enjoyable stays with a blend of positives that made for a memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:59

Property Description

Luxurious Accommodations
Conrad Makkah, located steps from the Kaaba and the Holy Mosque, offers spacious and modern guest rooms with complimentary WiFi and stunning views of the Haram or Kaaba. Some rooms even include exclusive butler service and Executive Lounge access for a truly indulgent stay.

Culinary Delights
Indulge in Arabic specialties and international dishes at the on-site restaurants, including Al Mearaj with its extensive buffet selections and Prime steak restaurant overlooking the Haram. After a day of exploration, unwind at Al Helal café lounge or Al Kawthar Lounge with panoramic views of the Haram.

Convenient Amenities
Enjoy the convenience of car hire, a 24-hour front desk, and a gift shop at the property. With Masjid Al Haram just steps away and key exhibitions nearby, Conrad Makkah offers the perfect blend of luxury and accessibility for your stay.

Book your unforgettable stay at Conrad Makkah now!

Important information:

Please note that guests under the age of 18 can only check in with a parent or official guardian.

Credit card requirements:

• The credit card used for prepayment to guarantee the bookings or on-site charges must be in the name of the guest and must be presented upon check-in for verification.
• If the guest staying is not the cardholder or the credit card cannot be produced, alternate payment arrangements must be provided. ( failure to comply with these requirements may result in the hotel rejecting the points).

Ramadan special:

In observance of the holy month of Ramadan, guests on a Bed and Breakfast plan may choose to partake on the traditional Sohour in place of the regular breakfast. Guests on a Dinner, Bed and Breakfast plan may choose to partake on the traditional Iftar and Sohour in place of the regular breakfast and dinner.

Family policy:

• Children up to 18 years old stay free (with parents can stay in the same bedding setup) when sharing a room with a paying adult on a room-only rate..

• Children 5 years and under enjoy complimentary meals.

• From 6 - 11 years old there is a 50% discount on meals. From 12 years old children are considered as an adult for meal charges.

Parking fee apply (third-party).Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SAR 150 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for SAR 300 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 8248 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 9.7
Overall Experience: 9.7
S
shehu77 Family Abuja, Federal Capital Territory
10
A STAY WHERE MONEY GOT IT'S REAL VALUE
Pros:

Conrad Jabal Omar Makkah. A hotel like no other. Whenever I book a flight ticket to Saudi Arabia, the next thing that comes to my mind is Conrad Jabal Omar. A true definition of Class, quality and value for money most especially the way and manner Muhammad Ali ensures everything meets satisfaction. The executive lounge has improved from its previous services, I have no doubt the presence of Abdulraheem has contributed.

2026-06-20 via Tripadvisor
E
EMAD couple eg
8
2026-06-20 via Nuitee
A
Ahmad Alquloshi solo_traveller kw
9
Pros:

الغرف كبيره
الموقع

Cons:

يحتاج تجديد

2026-06-20 via Nuitee
ماجد solo_traveller sa
10
2026-06-20 via Nuitee
R
reemaB6715KY Family
10
Amazing Hotel and Outstanding Service
Pros:

I had a wonderful stay at this hotel. The rooms were spacious, clean, and very comfortable. The staff were friendly, professional, and always willing to help. Everything was well organized, and the atmosphere was relaxing.

A special thank you to Mohammed Ali for his excellent service, kindness, and professionalism throughout my stay. He made the experience even more enjoyable and memorable.

I highly recommend this hotel and would definitely stay here again. ⭐⭐⭐⭐⭐

2026-06-19 via Tripadvisor
V
Venture56484275970 Family
10
Unforgettable Stay Near the Haram 🕋
Pros:

إقامة استثنائية في كونراد مكة! 🌙 إطلالة ساحرة على الحرم المكي الشريف، ونظافة فائقة في كل مكان، وأجواء هادئة ومريحة. الضيافة في المطعم راقية وكريمة من جميع الأفراد. شكر خاص لعامل الضيافة محمد عدنان على لباقته وحسن تعامله وسرعة استجابته. وشكر خاص لجميع طاقم المطعم من المشرفين والمضيفين والطباخين ...

فندقٌ يجمع بين الفخامة والروحانية والخدمة المتميزة. أنصح به بكل ثقة!

An exceptional stay at Conrad Makkah! 🌙 Breathtaking views of the Holy Haram, impeccable cleanliness throughout, and a peaceful, restful atmosphere. The restaurant hospitality was gracious and warm from every staff member. Special thanks to Mohammed Adnan for his courtesy, attentiveness, and quick service.
A special thank for all crew for the hospitality and kindness.
A hotel that blends luxury, spirituality, and outstanding service. Highly recommended! ⭐⭐⭐⭐⭐

2026-06-19 via Tripadvisor
S
saif couple ae
8
Pros:

الموظفين ارقى ناس

2026-06-19 via Nuitee
S
Sabah couple bh
10
Great. I will definitely choose to stay there again.
Pros:

The location and the staff

Cons:

The price is a bit high

2026-06-19 via Nuitee
9
999abdulrahmanm Family
10
My second Home
Pros:

Wow, Masha Allah! I honestly don't know where to begin. This was one of the best hotel stays I have ever had in my life. The hotel truly gives you a peaceful and spiritual feeling that perfectly matches the holiness of the place.
Its location is excellent, just a short walk from Al Haram. Thanks to the outstanding Manager, Mr. Mohammed Ali, I was generously upgraded to a suite, and I was truly spoiled by the exceptional experience. He was incredibly caring, professional, and helpful throughout my stay.
The suite's view was absolutely spectacular. I could spend hours simply looking out the window at Al Haram, day and night. It was a breathtaking and unforgettable sight.
The staff were amazing, kind, and attentive. Special thanks to Mr. Mohammed Ali, Mr. Tayeb Javed, Mr. Abdulkarem Khawaja, Mr. Meftah, and the entire catering team for their outstanding hospitality.
I would also like to thank the housekeeping team, especially Mr. Ali Abulaban and Mr. Aziz, for their excellent service and attention to detail. Finally, special appreciation goes to Mr. Reda from the concierge team for his professionalism and assistance.
I sincerely thank everyone for making my stay so memorable. The hotel truly felt like my second home, and Insha Allah, I will be back again very soon.

2026-06-18 via Tripadvisor
H
Hasan solo_traveller gb
9
2026-06-18 via Nuitee
D
Dana couple qa
10
Exceptional Staff, Amazing Food, Perfect Stay! ⭐️⭐️⭐️⭐️⭐️
Pros:

An absolutely wonderful stay! The staff were incredibly friendly, welcoming, and provided service far beyond my expectations. Their kindness and professionalism made my experience truly memorable, and I will definitely return to this hotel in the future.
The restaurant food was amazing—truly, truly, truly excellent! Every meal was delicious, and all the staff were always smiling, helpful, and attentive.
The location is also perfect. Shops and services are conveniently nearby, and the hotel is only a short walk from Al-Masjid Al-Haram, making it very easy and comfortable for visitors.
Thank you to the entire team for such an outstanding experience. Highly recommended!

2026-06-18 via Nuitee
A
Abeer extended_group sa
9
2026-06-17 via Nuitee
N
naadhiram Family
10
Wonderful property, wonderful staff
Pros:

Staff and service are both impeccable.
So accommodating and helpful, especially Aasim and Abdulkareem in the diamond members lounge

2026-06-16 via Tripadvisor
F
Foldedfox Family New York City, New York
10
5-star stay at Conrad Jabal Omar Makkah
Pros:

My stay at Conrad Jabal Omar Makkah was truly exceptional. The hotel offers outstanding hospitality, beautiful accommodations, excellent dining options, and an unbeatable location just steps from Masjid al-Haram. What made the experience even more memorable was the special attention and professionalism shown by Muhammad Ali, one of the managers, who went above and beyond to ensure our stay was comfortable and seamless. His genuine care for guests and dedication to service exemplify the high standards of the Conrad brand. I highly recommend this hotel to anyone visiting Makkah and look forward to staying here again.

2026-06-16 via Tripadvisor
N
Noreenfaisal Family Hounslow, Greater London, England
10
3 nights in Makka
Pros:

Had the most amazing experience at the Conrad. Although it was a very short trip our stay was such a great experience the level of customer service was exceptional every person we interacted with went above and beyond to give us excellent customer service. It was my sisters birthday so I sent a request asking if there was anything they could do in the room.
We got upgraded to a haram view suit absolutely stunning views. Also there was a beautiful cake and fresh juice waiting in the room. I will forever be so grateful for these gestures that made this trip so memorable. Special thanks to Mohammed Ali the manager that received my request and then went way above my expectations we had the most beautiful amazing umrah trip thank you for making it so special

2026-06-16 via Tripadvisor
C
Cruiser60557987258 Family Riyadh, Riyadh Province
10
Perfect experience
Pros:

Perfect breakfast experience, All the staff are welcoming and helpful , and I especially thank Mohammed Adnan for his extraordinary service.

2026-06-16 via Tripadvisor
A
Abdulrahman couple kw
10
Pros:

كل شيء

2026-06-16 via Nuitee
B
BACHIR solo_traveller fr
10
2026-06-16 via Nuitee
خليفه couple qa
7
2026-06-16 via Nuitee
A
ahmedaL5693TU Family
10
Best 5 stars hotel in Makkah with excellent services
Pros:

Great location near haram, excellent service with great management, friendly stuff with great hospitality, delicious food with good ingredients, big room with good furnishings and good amenities

2026-06-15 via Tripadvisor