Conrad Jabal Omar Makkah

Hotels
•
Conrad Hotels & Resorts
9.4 (8733 reviews)
Ibrahim Al Khalil PO Box 19923 , Makkah , SA
+966 12 526 7700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location near Haram
Variety and quality of breakfast
Cons:
Cleanliness issues noted in some areas
High prices for certain services
Room conditions noted as getting old

Categories

Cleanliness
8.7
Some guests noted issues with cleanliness in bathrooms and rooms, indicating a need for improvement.
Service
10
Overall, guests praised the staff for being friendly, efficient, and attentive.
Location
10
The hotel location is frequently highlighted as a major positive.
Room Quality
9.2
Rooms are described as comfortable, though some note that they are getting old.
Amenities
9.2
The hotel offers various amenities, but some guests mentioned minor issues.
Value for Money
8.7
Some guests felt that the pricing was high for the experience provided.
Food and Beverage
9.7
Breakfast received high marks with variety and quality praised by many.
Overall Experience
9.7
Guests reported enjoyable stays with a blend of positives that made for a memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:59

Property Description

Luxurious Accommodations
Conrad Makkah, located steps from the Kaaba and the Holy Mosque, offers spacious and modern guest rooms with complimentary WiFi and stunning views of the Haram or Kaaba. Some rooms even include exclusive butler service and Executive Lounge access for a truly indulgent stay.

Culinary Delights
Indulge in Arabic specialties and international dishes at the on-site restaurants, including Al Mearaj with its extensive buffet selections and Prime steak restaurant overlooking the Haram. After a day of exploration, unwind at Al Helal café lounge or Al Kawthar Lounge with panoramic views of the Haram.

Convenient Amenities
Enjoy the convenience of car hire, a 24-hour front desk, and a gift shop at the property. With Masjid Al Haram just steps away and key exhibitions nearby, Conrad Makkah offers the perfect blend of luxury and accessibility for your stay.

Book your unforgettable stay at Conrad Makkah now!

Important information:

Please note that guests under the age of 18 can only check in with a parent or official guardian.

Credit card requirements:

• The credit card used for prepayment to guarantee the bookings or on-site charges must be in the name of the guest and must be presented upon check-in for verification.
• If the guest staying is not the cardholder or the credit card cannot be produced, alternate payment arrangements must be provided. ( failure to comply with these requirements may result in the hotel rejecting the points).

Ramadan special:

In observance of the holy month of Ramadan, guests on a Bed and Breakfast plan may choose to partake on the traditional Sohour in place of the regular breakfast. Guests on a Dinner, Bed and Breakfast plan may choose to partake on the traditional Iftar and Sohour in place of the regular breakfast and dinner.

Family policy:

• Children up to 18 years old stay free (with parents can stay in the same bedding setup) when sharing a room with a paying adult on a room-only rate..

• Children 5 years and under enjoy complimentary meals.

• From 6 - 11 years old there is a 50% discount on meals. From 12 years old children are considered as an adult for meal charges.

Parking fee apply (third-party).Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 8733 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 9.7
Overall Experience: 9.7
A
Abdullah • family_with_children • sa
8
شكراً لكم
Pros:

قرب للحرم ونظيف ومريح بالنوم

Cons:

وجود الذباب ولا يوجد مخرج لاخراجها والحمام لا يوجد فيه منفذ تهوية نهائياً ( مروحة شفط - نافذة )

2026-09-12 • via Nuitee
N
Nissrine • couple • ma
7
2026-09-12 • via Nuitee
A
Abdelhafed • solo_traveller • it
10
Pros:

Tutto ok il direttore di cornad e buona persona anche il personale

2026-09-12 • via Nuitee
R
Ridwan90 • solo_traveller • gb
9
2026-09-12 • via Nuitee
S
Samir • family_with_children • fr
10
2026-09-12 • via Nuitee
P
Peyruze • extended_group • tr
8
Kabe’ye çok yakın. Ancak aynı parayı vererek Kabe’ye yakın başka otelde konaklarım
Pros:

Kabe’ye çok yakın. Personel güleryüzlü ve ilgili

Cons:

Odamız büyüktü ancak ben kokuyordu, yemekler pek bize uygun değildi. Aynı paraya daha olanaklı yüksek ve güzel yemekleri olan otelde kalmıştım.

2026-09-12 • via Nuitee
K
Khadija • extended_group • gb
9
Enjoyed my stay
Pros:

Cleanliness

Cons:

AC smelling of dampness

2026-09-12 • via Nuitee
F
Fatima • solo_traveller • gb
10
Pros:

Exceptional service at reception by Mohammed Ali.
It's always a pleasure to stay at the Conrad

Cons:

Nothing

2026-09-12 • via Nuitee
A
adem • family_with_children • de
10
2026-09-11 • via Nuitee
W
Walid • family_with_children • gb
9
Everything was excellent. The reception team was friendly, professional, and very welcoming. Special thanks to Gouri for
Pros:

Great stay at Conrad. Excellent location, comfortable hotel, and a wonderful experience.

Cons:

Nothing to complain about. Everything was great.

2026-09-11 • via Nuitee
مي • family_with_children • kw
8
جميله وسوف اكرر الاقامه
Pros:

القرب من الحرم وباب المعتمرين وبعيد عن ازدحام

Cons:

اعادة ترميم

2026-09-10 • via Nuitee
A
Ali • solo_traveller • sa
10
2026-09-10 • via Nuitee
S
Said Magomed • family_with_children • gb
10
2026-09-10 • via Nuitee
احمد فيصل • family_with_children • eg
10
2026-09-10 • via Nuitee
محمد • family_with_children • sa
8
كانت اقامه جيده واستمتعنا بطول فترة إقامتنا
Pros:

قربه الشديد من الخرم المكي والخدمات داخل جبل عمر

Cons:

لاشي

2026-09-09 • via Nuitee
لينا • couple • sa
10
2026-09-09 • via Nuitee
W
Waleed • extended_group • eg
5
لا يليق بهذا الفندق تعين مثل موظف الحجوزات
Pros:

الموقع مميز. الفطور متنوع

Cons:

تحزير
الغرفة التي استلمتها كانت مختلفة بشكل واضح عن الصور المعروضة على Booking.com والتي تم الحجز بناءً عليها. كما أن التعامل مع الشكوى كان بطيئًا، وانتظرت عدة ساعات دون الحصول على رد أو حل واضح، وكان من الصعب مقابلة مسؤول الحجوزات ( استاذ سليمان )رغم طلب مقابلته أكثر من مرة. مع العلم ان موظف الاستقبال أبلغني بوجوده . كنت أتوقع مستوى أفضل من الخدمة والاهتمام من فندق بهذا المستوى

2026-09-09 • via Nuitee
L
Lama • solo_traveller • jo
10
2026-09-09 • via Nuitee
A
alibinomair • family_with_children • ae
3
غير مريحة لانه احد افراد الخدمه قام بفتح باب الغرفة التي اسكن فيها بدون استاذن والاداره لم تقم باخذ
Pros:

لايوجد

Cons:

خدمات الناس ليسيت جيدة

2026-09-09 • via Nuitee
H
Hesham • solo_traveller • sa
9
2026-09-08 • via Nuitee