Merchant Hotel

Hotels
7.3 (1902 reviews)
55, Jalan Penang , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
5.51
Multiple mentions of dirtiness, unclean rooms, and issues with bathrooms.
Service
8.48
Staff were friendly, although some issues were not addressed promptly.
Location
9.02
Location is convenient with nearby attractions and dining options.
Room Quality
6.47
Rooms had issues like old carpets, cleanliness concerns, and comfort.
Amenities
7
Facilities noted as old, with limited breakfast options.
Value for Money
7.46
Prices reflect the service quality but cleanliness was lacking.
Food and Beverage
6.51
Breakfast options were limited to vegetarian, which was not satisfactory.
Overall Experience
7.98
Mixed reviews due to cleanliness and service concerns, but location was excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:26

Property Description

Stunning Views from Sun Terrace
Enjoy breathtaking views of the sea from our sun terrace, the perfect spot to relax and unwind during your stay.

Comfortable and Well-Equipped Rooms
Our air-conditioned rooms feature a flat-screen TV, comfortable bedding, and modern amenities for a relaxing stay. Some rooms offer views of the city and a cozy seating area.

Convenient Location near Major Attractions
Located just steps away from Penang Heritage Gallery and Cheong Fatt Tze - The Blue Mansion, our hotel is centrally situated near Chinatown, Wonderfood Museum, Little India, and Fort Cornwallis. Explore the best of Penang with ease during your stay with us.

Book now and experience the charm of Penang at Merchant Hotel!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that hotel may contact the cardholder for verification purposes.
The City Council of Penang charges a Local Council Tax of MYR 2 per room per night payable directly to the hotel upon check-in. Please note that this is not included in the room rate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 1902 reviews
Cleanliness: 5.51
Service: 8.48
Location: 9.02
Room Quality: 6.47
Amenities: 7
Value for Money: 7.46
Food and Beverage: 6.51
Overall Experience: 7.98
B
BJ • extended_group • cn
8
Overall a pleasant and comfortable stay
Pros:

I was there for business. So was out all the time. Only went to the room to sleep

Cons:

No good english TV channels

2026-02-12 • via Nuitee
A
Arul Santiago • family_with_children • my
4
Pros:

Twice sent request for room 804 but no reply instead they reserved room 709 which is inconvenience to rest n sleep due to loud noise of karaoke n after checking finally given room 304 n it's noise too due to lower floor n passing of buses,bike,n cars n if they sent a mail saying no availability of room 804 n i would have cancel my bookings n look elsewhere other nearby hotels ....actually use to be regularly staying at hotel n lately avoid it but came bck again to give a try n still cannot handle minor problems n clients requirements

Cons:

They fail to sent mail regarding my request n hope the management look into room lighting n but tub

2026-02-11 • via Nuitee
B
badrul • family_with_children • my
9
Pros:

Location in middle of Georgetown.. can brisk walk to see what in the area

Cons:

The carpet of room..need to change to tiles or something else. Its about cleanliness

2026-02-08 • via Nuitee
M
Mahir • extended_group • my
8
Pros:

Ok

Cons:

No

2026-02-08 • via Nuitee
A
Aqilah • couple • my
6
2026-01-27 • via Nuitee
C
Cheah • family_with_children • my
10
2026-01-27 • via Nuitee
Z
ZHEN JACK • couple • my
7
Pros:

Room is clean
Decent internet speed

Cons:

The bathtub is relatively small and the water seep through the toilet door causing the floor mat to be wet
Only serve vegetarian breakfast buffet with eggs and limited choice

2026-01-25 • via Nuitee
H
hazman • family_with_children • my
8
2026-01-24 • via Nuitee
D
Daniel • family_with_children • my
7
2026-01-23 • via Nuitee
F
farahain • couple • my
7
2026-01-22 • via Nuitee
R
Redhill • couple • sg
8
2026-01-21 • via Nuitee
N
NAH • couple • my
10
2026-01-20 • via Nuitee
S
Syahmi • couple • my
9
2026-01-19 • via Nuitee
G
Gavi • couple • my
10
2026-01-19 • via Nuitee
F
foong • couple • my
5
2026-01-19 • via Nuitee
N
NURZITA • family_with_children • my
5
We arrived early morning 6 am just to sleep beforeHowever I was attended by a rude gangster styled male long haired rece
Pros:

good location

Cons:

Dont expect the hotel as per photos shared
just 2 star hotel however its clean old hotel

2026-01-19 • via Nuitee
S
SITI NOR AIZAH • family_with_children • my
10
2026-01-19 • via Nuitee
A
Azrin Din • family_with_children • my
9
2026-01-17 • via Nuitee
E
ernidasaje • solo_traveller • my
5
Pros:

Everything

Cons:

Takde

2026-01-16 • via Nuitee
N
Nor Syahirah • couple • my
7
2026-01-16 • via Nuitee