Merchant Hotel

Hotels
7.3 (1965 reviews)
55, Jalan Penang , George Town , MY
+60 4-229 0216

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
5.51
Multiple mentions of dirtiness, unclean rooms, and issues with bathrooms.
Service
8.48
Staff were friendly, although some issues were not addressed promptly.
Location
9.02
Location is convenient with nearby attractions and dining options.
Room Quality
6.47
Rooms had issues like old carpets, cleanliness concerns, and comfort.
Amenities
7
Facilities noted as old, with limited breakfast options.
Value for Money
7.46
Prices reflect the service quality but cleanliness was lacking.
Food and Beverage
6.51
Breakfast options were limited to vegetarian, which was not satisfactory.
Overall Experience
7.98
Mixed reviews due to cleanliness and service concerns, but location was excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:26

Property Description

Stunning Views from Sun Terrace
Enjoy breathtaking views of the sea from our sun terrace, the perfect spot to relax and unwind during your stay.

Comfortable and Well-Equipped Rooms
Our air-conditioned rooms feature a flat-screen TV, comfortable bedding, and modern amenities for a relaxing stay. Some rooms offer views of the city and a cozy seating area.

Convenient Location near Major Attractions
Located just steps away from Penang Heritage Gallery and Cheong Fatt Tze - The Blue Mansion, our hotel is centrally situated near Chinatown, Wonderfood Museum, Little India, and Fort Cornwallis. Explore the best of Penang with ease during your stay with us.

Book now and experience the charm of Penang at Merchant Hotel!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that hotel may contact the cardholder for verification purposes.
The City Council of Penang charges a Local Council Tax of MYR 2 per room per night payable directly to the hotel upon check-in. Please note that this is not included in the room rate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.3
Based on 1965 reviews
Cleanliness: 5.51
Service: 8.48
Location: 9.02
Room Quality: 6.47
Amenities: 7
Value for Money: 7.46
Food and Beverage: 6.51
Overall Experience: 7.98
N
NUR HASLINA • family_with_children • my
8
Pros:

Clean & tidy

2026-10-29 • via Nuitee
H
HARUN • couple • my
10
Clean and super comfy room, spotless bathroom, and totally worth it
Pros:

Vegetarian breakfast options. It seemed like the kitchen cooked exclusively for us since it wasn't a weekend
:)

Cons:

It's a bit noisy since it's right next to the main road.

2026-10-26 • via Nuitee
H
Halmi • family_with_children • my
9
2026-10-25 • via Nuitee
H
Hanani • couple • my
8
Perfect for short stays
Pros:

Everything.

Cons:

The toilet cleanliness could be improved

2026-10-18 • via Nuitee
P
PAZHANE KUMAR • family_with_children • my
1
2026-10-17 • via Nuitee
M
mad • solo_traveller • my
9
2026-10-08 • via Nuitee
N
Nurnabila • extended_group • my
7
2026-09-13 • via Nuitee
I
Ida • couple • my
8
Value for money with tourist spot nearby.
Pros:

The location is great! Near to many tourist attractions and eateries. convenience store also just down the street. surrounding is safe. room is great, toilet got bathtub which is great. ample parking space (this is the reason why i choose this hotel). price wise, great!

Cons:

only perk is TV channel limited to 3 local channels.

2026-08-19 • via Nuitee
N
Ng Woan Jiun • couple • my
9
I had a pleasant and comfortable stay here.
Pros:

Great location! The hotel is conveniently located near restaurants, shops, and attractions. It’s easy to get around and very convenient for travelers.

Cons:

Nothing, everything was great

2026-07-13 • via Nuitee
N
Norjannah • couple • my
5
Pros:

The location is superb in georgetown

Cons:

No room slipper is provided

2026-07-03 • via Nuitee
N
Norarbaiyah • solo_traveller • my
7
2026-06-30 • via Nuitee
P
Piriya • solo_traveller • my
9
2026-06-29 • via Nuitee
R
Ravi • extended_group • my
9
Pros:

Nice place to stay. Room is spacious.
Everything is fine except the bathroom shower water pressure is low.

2026-06-29 • via Nuitee
H
Hakimi • solo_traveller • my
9
2026-06-21 • via Nuitee
M
Mastura • couple • my
8
Good
Pros:

Lokasi strategik..berdekatan dgn semua tmpt yg nak pegi

Cons:

Bilik biasa jer

2026-06-21 • via Nuitee
T
Tanja • solo_traveller • ch
10
2026-06-20 • via Nuitee
S
Sofina • couple • my
10
Will come again
Pros:

Very clean and friendly staff

Cons:

Water heater

2026-06-14 • via Nuitee
S
SUHANANTHA • couple • my
6
Pros:

Room is cozy

Cons:

Staff is not friendly

2026-06-12 • via Nuitee
M
mohd khairul rusydi • couple • my
9
Pros:

just okay

Cons:

need to ask for room change due to the aircond issues, but new room was good

2026-06-06 • via Nuitee
G
Gajendran • family_with_children • my
7
Not much to be acceptable. The bedroom and the staffs were good. Otherwise, disappointed.
Pros:

The safari theme was quite nice .. my son enjoyed it. Staffs were friendly and polite.

Cons:

I booked for galaxy theme, the hotel management did not inform that the galaxy themed room was under construction. Only realized after checking in, did not even mentioned at the reception. Breakfast was limited not value for money, I can even list down the menu, it was very limited choice of food, imagine they don't even have a chili sauce. Clogging at the bathroom, while showering or after using the bathtub, the bathroom clogged and was flooding, felt very uneasy. Even complaint on this but they never overcome the problem or at least provide an available room which is not clogging.

2026-06-03 • via Nuitee