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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Facilities for disabled guests
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Wheelchair accessible
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Covered parking
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Secured parking
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Stunning Views from Sun Terrace
Enjoy breathtaking views of the sea from our sun terrace, the perfect spot to relax and unwind during your stay.
Comfortable and Well-Equipped Rooms
Our air-conditioned rooms feature a flat-screen TV, comfortable bedding, and modern amenities for a relaxing stay. Some rooms offer views of the city and a cozy seating area.
Convenient Location near Major Attractions
Located just steps away from Penang Heritage Gallery and Cheong Fatt Tze - The Blue Mansion, our hotel is centrally situated near Chinatown, Wonderfood Museum, Little India, and Fort Cornwallis. Explore the best of Penang with ease during your stay with us.
Book now and experience the charm of Penang at Merchant Hotel!
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.
Please note that hotel may contact the cardholder for verification purposes.
The City Council of Penang charges a Local Council Tax of MYR 2 per room per night payable directly to the hotel upon check-in. Please note that this is not included in the room rate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for MYR 100 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Nice
Close to Red Garden and good value for money
Staff were excellent and very obliging breakfasy
Breakfast often ran out of items such as Cornflakes and were not renewed
Location, a lots of eatery around.
After a heaving rain, hotel was out of power about 10 hours. It was fitted problem.
Service cleaner very bad
Sehr zentrale und tolle Lage des Hotels mitten in Georgetown. Personal war freundlich.
Leider ist das Hotel schon sehr in die Jahre gekommen und abgewohnt, Zimmer war nicht wirklich sauber. Personal war freundlich, jedoch hätten wir eine 2. Zimmerkarte benötigt, wird aber grundsätzlich nicht ausgegeben.
I was there for business. So was out all the time. Only went to the room to sleep
No good english TV channels
Twice sent request for room 804 but no reply instead they reserved room 709 which is inconvenience to rest n sleep due to loud noise of karaoke n after checking finally given room 304 n it's noise too due to lower floor n passing of buses,bike,n cars n if they sent a mail saying no availability of room 804 n i would have cancel my bookings n look elsewhere other nearby hotels ....actually use to be regularly staying at hotel n lately avoid it but came bck again to give a try n still cannot handle minor problems n clients requirements
They fail to sent mail regarding my request n hope the management look into room lighting n but tub
Location in middle of Georgetown.. can brisk walk to see what in the area
The carpet of room..need to change to tiles or something else. Its about cleanliness
Ok
No
Room is clean
Decent internet speed
The bathtub is relatively small and the water seep through the toilet door causing the floor mat to be wet
Only serve vegetarian breakfast buffet with eggs and limited choice
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