Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
Safe-deposit box at front desk
Multilingual staff
Wedding services
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Lovely pool with a view
Good off-street parking
Cons:
Slow service
Cleanliness issues in the bathroom

Categories

Cleanliness
6.6
Mold and mildew seen in shower, bathroom layout was terrible.
Service
8.1
Service was slow, with room keys forgotten and inadequate breakfast refills.
Location
9.6
Great location next to the river with a lovely view of the town.
Room Quality
8.6
Rooms are spacious and cleaned, but the telephone was not working.
Amenities
9.1
Lovely pool and good off-street parking.
Value for Money
9
Standard value for this hotel tier.
Food and Beverage
7.6
Breakfast buffet needs improvement, slow to refill items.
Overall Experience
8.6
The hotel has potential, but service and cleanliness need improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 01:38

Property Description

Welcome to The Pines Melaka, your perfect retreat in the heart of Malacca City.

Recreational Amenities
Dive into relaxation with our outdoor pool and explore the city on rented bicycles. Whether you're looking to unwind or be adventurous, we've got the perfect amenities for you.

Modern Comforts
Choose from our 387 air-conditioned rooms, each equipped with flat-screen televisions, minibars, and complimentary Wi-Fi. Enjoy the convenience of modern bathrooms featuring bidets and toiletries for a refreshing stay.

Event Facilities
Planning a special occasion? Take advantage of our three well-equipped meeting rooms and attentive concierge services. Our team is dedicated to ensuring your event is a success, while our on-site coffee shop caters to your appetite.

Book your stay at The Pines Melaka now and experience comfort, convenience, and charm all in one location!

Important information:

  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MKZ

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Covid

    Minimum age for proof of COVID-19 vaccination requirement: 18

  • Covid

    Guests must provide proof of COVID-19 vaccination

See all policies

Location

Guest Reviews

8.4
Based on 110 reviews
Cleanliness: 6.6
Service: 8.1
Location: 9.6
Room Quality: 8.6
Amenities: 9.1
Value for Money: 9
Food and Beverage: 7.6
Overall Experience: 8.6
G
Gavin • partner
10
Pros:

Lovely pool with a view of the town and the hotel was next to the river so great to have that walkway there.
Good off street parking also.

2025-09-17 • via Nuitee
G
Gamal • partner
6
Pros:

The reason I gave 3 stars, we arrived 1 1/2 hours before 3 pm check in. The room was not ready as they need to clean the room and we understand this. We booked two Junior Suite rooms. The front desk lady check us in without the room keys and took our mobile number to call us when the rooms is ready. We went for lunch, waited at the lobby still no call until we asked if the room is ready. the front desk forgot to call us though the rooms is ready. My room is cleaned, spacious but the telephone is not workings and connected to the wall! We want to book Encore show for 5.30 pm but we cant call the Front desk and I call the main line which I spent 45 minutes only answering machine. Its really disappointing because the hotel is good, the location is great but because the service its give bad rating to the hotel. As for breakfast buffet, i when down at 9.15 am, i can see the head chef checking the buffet breakfast but i am not sure what is the purpose of him there? He can see the roti canai bowl is empty which i have to ask him about it and it took 30 minutes to get a refill and Mr Hakimi was nice to check on the refills and sent some to my table! the fish ball and the fish cake for the noodles soup area is empty, no bowls for the soup until me and other guests call for it. No bowls for yogurt. The head chef job is to make sure the food is refills and the bowls and the dishes is there. Need to improve on guest service. I would stay here again and hope to see improvements.

2025-09-07 • via Nuitee
A
Amy • family
2
Pros:

Bathroom layout was terrible. Mold and mildew seen in shower. Definitely due for renovation.

2025-09-04 • via Nuitee
B
Bernard • family
8
Pros:

The buffet breakfast needs to be improved.

2025-07-21 • via Nuitee
V
Verified traveler
2
Pros:

Terrible bed, not soundproof room noise could be heard whenever someone’s outside the hallway. Bed was soft and sinked when sleeping causing back pain. Spacious room with only 2 single beds and had many pieces of furniture that wasn’t useful. TV was small and far from the bed with horrible sound quality. Bathroom had little toiletries and was incredibly noisy from the pipes. Would not recommend this hotel for a comfortable long stay. Surroundings are too noisy to enjoy a good nights rest.

2025-06-20 • via Nuitee
O
Onkar • family
10
Pros:

Nice location and safe place

2025-06-04 • via Nuitee
L
Lyn • family
8
Pros:

Good hotel, no smart TV. Spacious rooms and just a few steps from the river.

2025-06-03 • via Nuitee
S
Sonia
2
Don't be fooled by the appearance
Pros:

I thought it would be a good place to stay because it is city center but unfortunately I had to change my mind when housekeeping came in without my permission.
All my things were out and I was horrified when I got to know.
The worst is that They were not sorry about it.
Never again

2025-04-26 • via Nuitee
T
Toh • family
8
Pros:

Room is spacious

2025-04-21 • via Nuitee
S
SAY KEE
8
Pros:

Convenient, near some of favourite food places.
However, one of rooms 1803 had some ants and weak water pressure. Another room 2813 had to have the aircon reset because not cold at all

2025-04-20 • via Nuitee
M
MURUGAYAH • partner
8
Pros:

Location is convenient for going any where else in Malacca

2025-04-14 • via Nuitee
S
SENG JOO • family
10
Pros:

Quiet and comfortable room.

2025-03-24 • via Nuitee
T
Tran
8
Pros:

Most Asian hotel doesn't provided hand and face towels. This hotel is provided.

2025-03-12 • via Nuitee
K
KIING Sing
10
Pros:

Nice stay

2025-03-09 • via Nuitee
W
Wee Yi • partner
6
Pros:

Staff not friendly

2025-03-09 • via Nuitee
A
AUSTIN
10
Pros:

It a nice place to stay.

2025-03-06 • via Nuitee
W
Wing • family_with_children
10
Pros:

Cozy hotel with lovely spacious rooms.

2025-01-23 • via Nuitee
E
Enqi • partner
8
Pros:

I recently stayed at The Pines Melaka for 4 days and 3 nights. The hotel is conveniently located just a short drive to and from Jonker Street, making it easy to explore the area. We stayed on the 27th floor, and our room offered a beautiful view. However, we were woken up at 5/6 am each morning by the loud chanting from the nearby mosque, which was quite disruptive. The bathroom in our room was very spacious and included a bathtub, which was a nice touch. Although the room was decent, it wasn't the cleanest for a 4-star hotel. Nevertheless, all the basic necessities were provided and free parking available.

2024-08-01 • via Nuitee
A
anbha • partner
10
Pros:

We had great stay

2024-07-16 • via Nuitee
M
Ms Jean
8
Short Holiday to Malacca
Pros:

I always stay in The Pines wherever I visit Malacca. I like the quiet location and also walking distance to nearby attractions. Reception is friendly. Clean room and ample parking space.

2024-04-11 • via Nuitee