Facilities

Full-service spa
Terrace
Garden
Karaoke
Concierge service
Snorkeling nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
Front desk (limited hours)
Full-service spa
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Lovely pool
Nice breakfast
Cons:
Noise disturbance
Maintenance issues
Limited amenities

Categories

Cleanliness
7.2
Guests had mixed feedback on cleanliness, with some mentioning cleanliness issues while others highlighted clean rooms.
Service
8.4
Service was generally positive, with guests praising the helpful and friendly staff, although a few had complaints about noise disturbance and unresponsiveness to feedback.
Location
8.3
The hotel's location was highly appreciated, being close to key landmarks, restaurants, and shops.
Room Quality
7.8
Rooms were generally comfortable and spacious, but some guests mentioned maintenance issues and noise disturbances.
Amenities
7.7
Guests had mixed reviews about amenities, with some praising the pool and breakfast while others mentioned the lack of updated facilities.
Value for Money
6.9
Opinions on the value for money were varied, with some guests feeling the price was high for the services offered.
Food and Beverage
7.4
Feedback on food and beverage was generally positive, with guests appreciating the breakfast options and restaurant services.
Overall Experience
8.5
Most guests had a positive overall experience and would recommend the hotel to others, highlighting pleasant stays, great staff, and strategic location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 06:18

Property Description

Luxurious Spa Services
Indulge in relaxing massages and pamper yourself at the on-site spa during your stay at JM Hotel Kuta Lombok.

Exciting Recreational Activities
From swimming in the outdoor pool to trying out karaoke or exploring the area on rented bicycles, there is never a dull moment at this hotel.

Delicious Dining Options
Experience international cuisine at JM RESTO (MAGIC CAFFE) or enjoy a refreshing drink at the bar/lounge. Room service is also available for your convenience.

Satisfy your craving for a luxurious getaway by booking your stay at JM Hotel Kuta Lombok today.

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LOP

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6
Based on 5 reviews
Cleanliness: 7.2
Service: 8.4
Location: 8.3
Room Quality: 7.8
Amenities: 7.7
Value for Money: 6.9
Food and Beverage: 7.4
Overall Experience: 8.5
B
Brennan
8
Good bang for the buck.
Pros:

Great! Staff was very friendly and a very central location.

2019-08-13 • via Nuitee
V
Verified traveler
6
Great location but old not well maintained
Pros:

The hotel location is great however the hotel (hotel and karaoke fyi!) condition wasn’t great.
Old, not well maintained (have that musty smell), a lot of things have started to break down and the way the rooms are set up gave an idea what the place could have been used for (or still) in the past.

2019-06-26 • via Nuitee
A
Anita
6
Stark renovierungsbedürftiges Badezimmer
Pros:

Das Badezimmer war eine Zumutung. Das Dach war offen und verrottet und etwas tropfte stetig von oben durch direkt in die Wanne. Renovierung zwingend erforderlich. Für eine Nacht zum ermäßigten Preis gerade ok.
Insgesamt eher unliebsam geführt. Frühstück so schlecht wie vielerorts. Kaffee aus der Espressomaschine ist unterirdisch. Lombok coffee ist besser.

2016-07-31 • via Nuitee
V
Verified traveler
6
God opplevelse
Pros:

Dette hotellet hadde ingen anmeldelser når vi bestilte, men vi tok sjansen. Er usikker på standarden på andre hotell i området, men tror dette er fullt på høyde med de bedre. Rommet var enkelt og greit, badet helt ok med plenty varmtvann og godt trykk. Renhold og nytt sengetøy og håndklær hver dag. Frokosten var ikke særlig å skryte av da man kun fikk velge enten egg eller pannekake og enten kaffe eller juice. Ingen buffet her altså. Lite men fint basseng. Hyggelig betjening.

2015-08-12 • via Nuitee
V
Verified traveler
4
Clean but missing facilities
Pros:

The reception couldn't find our reservation so he tried to convince us that we must have booked with another hotel. The room we got was big but TV was not connected, no sink in bathroom and only one outlet in the whole room. Staff was not willing to assist with anything, starting from checkin in until checkin out and when we asked for assistance with ordering taxi.

2015-08-03 • via Nuitee