Hayward Hotel

The list is too long it's not great but you get what you pay for.

Everything

Rooms cold only a few slats of blinds in the window and one very small side window curtain mold around the shower orange dust on the window sill beds uncomfortable

Paid extra for a family room on 1st floor, was told on arrival someone has got it before you! Let me check your email to see what you asked for , he read it out and it said 3 beds not bunk on 1st floor. The email i had said the family room was 1 double and 2 single which was perfect. We were shown to a room on 2nd floor which hadn't been cleaned yet the sheets were disgusting, after going back an hour later the owner said good news there's a room on 1st floor which was great because I have 2 hip replacements and my friends struggle with stairs too. The room had 1 bunk , 1 double bed and a cot , the room wasnt really adequate, no batteries in tv remote, no plug in sink, shower base was filthy, although it smelled clean i didn't fancy sleeping in the bed after seeing the sheets in the other room and it was only 1 night so we slept on top of the cover. The radiator looked like it was nicotine stained obviously from a while ago, bits hanging of the ceiling, the kettle looked disgusting inside and the towels did not smell clean they were musty!! This was room 4 if anyone else is unlucky enough to get it. The carpets were disgusting too and the bannister wasnt clean it was sticky. I declined breakfast , the cleanliness wasnt very good in the rooms so dread to see what the kitchen was like .

Dirty toilet uht milk 3 months out of date. Bedding so worn it was discoloured . Over all dated and unpleasant. Fob didn't work and difficulty getting in or answer.

was not told my room was next door, friends room also leaked in a bit

Not very clean and beds uncomfy

Nothing

Whoever the owner is, needs a kick up the backside- plumber needed to fix broken taps, no handwash above sinks so when you bend to wash face/brush teeth, you hit your head off the dangerous empty stands on the wall- black mould all over showers and bathrooms, electrics in one room meant no lights, light switch loose and sparking and that was a family room... absolutely ridiculous. 6 of us checked in- 5 checked straight back out and paid extra for a different hotel

TVs didn’t work in the room and wasn’t the cleanest either. But the staff were friendly

The room looked nothing like the photos and I would have chosen this place if they did.
It was not at all clean.. the cups, sink, shower, bathroom, skirting boards, doors, walls
Kettle was in the floor
I was very disappointed
Bathroom window couldn’t close so was open all night and very noisy
Main window in bedroom closed but may as well of been open as you could hear everything
Other residents were noisy
I was kept awake all night

Dirty room old shabby bedding,bathroom unclean milk 3 months out of date.

The whole hotel.
The rooms and hotel looked nothing like the advertised photos. For example, the wardrobe shown online was, in reality, just a bar attached to the wall.

There was no manager or reception staff on site — only a cleaner who appeared to be running the hotel.

The hotel was advertised as having a bar, which was closed. The man on site kindly allowed us free drinks, but it was clear he had no idea what to do.

No towels were provided, even though the listing stated they would be.

No kettle was provided as advertised, and the mugs available were absolutely filthy.

The blinds were broken and needed replacing, letting sunlight in all night and preventing proper rest.

The bed mattresses had visible mould on them.

The furniture was old, damaged, and in need of replacement. Such as the beds that had holes in them.

The room was dirty and clearly had not been cleaned — there were nail clippings and hair on the floor.

The toilet did not flush properly and made a constant leaking noise throughout the night. (Thank you to the man who greeted us for explaining this to us but still not acceptable your renting a room out knowing this).

Provided a TV but with no remote and when asked “we don’t know where it is”.

Despite being advertised as a family hotel, the property allowed groups of young adults to party until 5 a.m., smoking cannabis and making excessive noise. There were no staff on site to report this to, only an “emergency number,” which was inappropriate for such a situation. Having 2 young children at 1&3 years old, this was not an ideal place to be staying in with this atmosphere.

Another family staying above us had to leave their room because it flooded due to poor maintenance of facilities.

Check-out was clearly stated as 10:30 a.m. (both online and on posters in the hallway), yet someone knocked on our door at 10:00 a.m. asking when we were leaving.

Overall, the experience was completely unacceptable.

Beds need replacing

Room was really small compared to photos. Didn’t have any toiletries or hairdryer as advertised. Shower was extremely dirty and mouldy, toilet was also dirty. Walls are like standard cheap hotel, cracked.