Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Stunning views
Friendly and helpful staff
Cons:
Some complaints about dinner availability
Pool temperatures too warm

Categories

Cleanliness
9.33
Rooms were super clean, cozy, and well-appointed.
Service
9.8
The staff was extremely helpful and gracious.
Location
9.84
Beautiful location with stunning views.
Room Quality
9.29
Spacious room with a wonderful balcony.
Amenities
9.32
Great amenities including pools and tables with views.
Value for Money
9.28
Exceptional value for an overall unforgettable experience.
Food and Beverage
9.33
Breakfast was rated as the best experienced on a trip.
Overall Experience
9.8
Overall, a superb stay with numerous highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:32

Property Description

Luxurious Mountain Retreat

Indulgent Spa Experience
The hotel boasts a modern spa area with a hot tub, sauna, and crystal hammam, offering guests a truly indulgent relaxation experience. Treat yourself to massages and beauty treatments, leaving you feeling rejuvenated and pampered.

Gastronomic Delights
Savor regional cuisine in the hotel's rustic dining room, or unwind with a game of billiards in the coffee bar. With an à la carte restaurant and a lounge featuring a smoking area, guests can enjoy a variety of dining and entertainment options without leaving the hotel.

Convenient Amenities
From free Wi-Fi and flat-screen cable TV in every room to complimentary pick-up and drop-off from the train station, Hotel Berghof ensures a convenient and comfortable stay for all guests. Don't miss the chance to explore Zermatt's village center, just a short walk away.

Book now for an unforgettable mountain getaway at Hotel Berghof!

Important information:

Please note that Zermatt is a car-free resort. Guests can drive as far as Täsch and take the train to Zermatt.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 20 per person per night when using an available cot.
    Children from 3 years old to 9 years old stay for CHF 80 per person per night when using an available extra bed.
    People 10 years old and over stay for CHF 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 248 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 9.8
R
Roland couple ch
10
Hôtel magnifique avec en plus une cuisine d’excellente qualité
Pros:

Très bel hôtel idéalement situé au départ des remontées mécaniques

Cons:

Rien

2026-04-10 via Nuitee
K
king solo_traveller gb
10
Pros:

What a wonderful family run hotel. Every detail has been thought through and everything works as it should. Beautiful interior decorations. Close to the Gondola with direct lift access (great after a long day in ski boots) and local ski shop to rent/ return gear. I will definitely be back if I return to Zermatt in the future.

Cons:

Nothing worth mentioning.

2026-04-02 via Nuitee
M
mbarberi Couples New York City, New York
10
Charming Hotel & Staff - Great Location - Stunning Views - Terrific Pools/Spa
Pros:

My wife and I very much enjoyed Hotel Berghof as our 'home' in Zermatt, from March 22-29, 2026. We live in NYC and typically plan one 'big' ski vacation each year; for 2026, we chose Zermatt based on several recommendations. Online research revealed a multitude of lodging options, with a wide range of prices. Our priorities were: proximity to the ski lift (specifically, the Zermatt-Furi Matterhorn Express); authentic charm; spacious, well-appointed rooms and bathrooms; spa/pool for après ski; views of the Alps/Matterhorn; good upkeep of the property; value for money (no, this is not an inexpensive hotel, but there are options in Zermatt that cost 3x!). Hotel Berghof exceeded our expectations on all fronts! The booking process through the hotel website was seamless, with helpful followup communications and assistance with train schedules, etc. -- a strong first impression! The hotel had a skis/boot locker room on the ground level, steps away from a private elevator which takes you straight to the ski lift entrance. The architecture and decorations, inside and out, were authentically charming, evoking exactly what it is: a Swiss chalet resort. Our room, a junior suite, was very large, including a sitting room, private balcony, and spacious bathroom with separate tub/shower and two sinks. The spa area--which included two indoor pools (each with an adjacent bubble tub), sauna, tepidarium, steam room, solarium and two massage rooms--exceed our expectations... we used the facilities every day after several hours of 'hard' skiing. From our room and balcony, as well as from several 'common' areas throughout the hotel, we had uninterrupted views of the Matterhorn, probably the most iconic peak in the world... you never get tired of seeing it! All areas of the property were impeccably maintained. Our stay included a delicious breakfast every morning, served 'buffet style' (with an option for special orders) and offering a wide variety of choices, enhanced by a very attentive staff. This is clearly a family-run business, and it shows given their attention to detail, genuine concern for guest satisfaction, and extremely friendly handling of all questions and requests. Given all this, we felt we received great value for our money... and enthusiastically recommend the hotel to couples or families looking for a memorable lodging experience in a magical destination!

2026-04-01 via Tripadvisor
E
Elena solo_traveller ch
9
Amazing place, pure joy
Pros:

Location, lift to the Matterhorn ski lift, spa, rooms

Cons:

I would appreciate a bit more choice of cooked food for breakfast. So far only eggs are offered.

2026-03-29 via Nuitee
G
Geir Magne Brekke family_with_children no
10
2026-03-24 via Nuitee
K
Katheryn couple us
10
2026-03-24 via Nuitee
Y
Yvan couple ch
10
Pros:

Super conviviale, belle piscine, charmant hôtel chalet, personnel très sympa

2026-03-23 via Nuitee
C
Catherine solo_traveller ch
10
-
Pros:

Tout

Cons:

-

2026-03-19 via Nuitee
K
Karine extended_group fr
10
2026-03-10 via Nuitee
S
scottgC2854EP Family
10
Authentic Swiss hospitality, comfort and luxury
Pros:

The Regina family, Franz Lerjen-Perren and the lovely staff hosted us with such warm hospitality. The hotel is simply phenomenal and well above any expectations we had. The location is superb, with private access to the Matterhorn Glacier Express gondolas (via private access elevator, steps from the private ski room). The rooms are terrific, comfortable and luxurious. The Swiss charm, decor and warmth are experienced throughout the hotel at every turn. We had the most glorious unobstructed view of the Matterhorn, as do most rooms. The pool, wellness and spa centre is a real treat and so needed after a full day of activities. The breakfast is classic continental with hot orders upon request. The restaurant and bar have may snug areas that allow a sense of real comfort and relaxation. One really must see and experience for yourself, as nothing I can say will truly represent what awaits you. We had no problems accessing the town centre via a lovely 10-15 scenic walk. Thank you to all for a wonderful stay - we will certainly return as often as possible!

2026-02-16 via Tripadvisor
X
xavier couple ch
10
hotel haut de gamme ! fabubeux
Pros:

Cet hotel est tenu par une famille. Il est fabuleux : l'emplacement, la qualité des lieux, le restaurant, la chambre, le spa et les espaces aquatique (sauna, hammam) et le personnel aux petits soins. A ne pas manquer - qualité haut de gamme !

Cons:

rien

2026-02-10 via Nuitee
M
mikenU3681NF Couples
10
A great place to stay for a ski holiday!
Pros:

We had a fantastic stay at the Hotel Berghof Zermatt. It was our first visit to Zermatt and the hotel's location was extremely convenient to the Tram and Gondola systems feeding to all ski pistes (both the Switzerland and Italian sides). The staff was knowledgeable, friendly and very attentive to our needs. We initially had trouble directly placing lunch reservations at mountain restaurants and asked the Berghof Staff for assistance. Where we failed, they succeeded and were able to book us lunch reservations for every day of our ski trip. Our room was nicely decorated and felt like a quintessential Swiss Chalet. Room service was excellent as was the wait staff in the hotel restaurant. The food at both dinner and breakfast were excellent. As for noise levels, our room was very quiet and peaceful, much better than many other ski resort hotels that we have stayed in the past. We will certainly be back to visit Zermatt again and will book at the Berghof for that future visit.

2026-02-04 via Tripadvisor
R
René solo_traveller ch
9
2026-01-29 via Nuitee
L
Leisa solo_traveller us
10
Beautiful hotel and staff. Could not be nicer or more helpful.
Pros:

The view and staff could not have been better. Everyone so kind and helpful and the view beautiful .

Cons:

I would like a coffee maker in the room as to have coffee first thing while getting up for the day. Also a small fridge would be a nice addition.

2026-01-23 via Nuitee
B
Baptist couple be
10
Pros:

hotel zelf
dicht bij skilift
vriendelijke mensen en personeel
ruime comfortabele en zeer gezellige kamers

Cons:

eten kan beter soms, maar opgelet naar Zwitserse normen zijn dit topmenu's!

2026-01-21 via Nuitee
S
Shuang couple cn
8
2026-01-19 via Nuitee
R
roger family_with_children gb
9
2026-01-19 via Nuitee
A
Alexander solo_traveller ch
8
Top, gerne wieder
Pros:

Es war alles in bester Ordnung!

Cons:

Kann nichts bemängeln

2026-01-19 via Nuitee
R
Raphael couple ch
10
2026-01-19 via Nuitee
R
Rumen family_with_children ca
10
An overall superb vacation!
Pros:

A great location, amazing people and wonderful food and service. Loved the hotel shuttle from and to the train station. A great and cozy lobby with board games and comfortable seating for a pre-dinner game, and/or a drink.

2026-01-19 via Nuitee