Holiday Inn Express & Suites Cumberland - La Vale by IHG

Hotels
•
Holiday Inn Express
8.9 (131 reviews)
1076 National Highway , Cumberland , US
+1 301-729-4800

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Great location
Clean rooms reported by many guests
Pool and hot tub (well-maintained)
Good breakfast variety (when not crowded)
Cons:
Mold reported in bathroom (room #230)
Staff miscommunication and key cancellation/lockout incident
Aging/worn interiors and older mattresses
Maintenance issues (toilet not filling, TV problems)
Crowded/poor breakfast amenities at times

Categories

Cleanliness
6.8
Mixed: several guests praised clean rooms, but a reported mold issue in room #230 and other maintenance/cleanliness lapses left some guests concerned.
Service
9.6
Generally very positive: multiple mentions of friendly and helpful staff (e.g., Krishna), though there were notable miscommunications and a key cancellation/lockout incident.
Location
9.7
Consistently praised: multiple guests noted the location as a strong point.
Room Quality
8.3
Mixed: some guests found rooms clean and fresh, while others reported older mattresses, worn interiors and isolated maintenance problems.
Amenities
9.2
Strong: pool and hot tub repeatedly praised as clean and well-maintained, though some comments noted insufficient staff supervision of facilities.
Value for Money
8.9
Standard quality for this hotel tier.
Food and Beverage
8.9
Mixed-positive: breakfast praised for variety and quality in several reviews, but others reported overcrowding and poor breakfast amenities on busy days.
Overall Experience
9.8
Overall leaning positive: many guests described excellent stays (friendly staff, good pool, clean rooms) but a severe negative experience (mold and repeated miscommunication) impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Welcome to Holiday Inn Express & Suites Cumberland - La Vale, an IHG Hotel.

Convenient Location: Located just 13 km from Frostburg State University and with the nearest airport only 100 km away, our hotel offers easy access to key destinations.

Modern Amenities: Enjoy our fitness centre to stay active during your stay, and benefit from our 24-hour front desk for any assistance you may need.

Free WiFi: Stay connected throughout the property with complimentary high-speed WiFi.

Book your stay at Holiday Inn Express & Suites Cumberland - La Vale, an IHG Hotel today for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Location

Guest Reviews

8.9
Based on 131 reviews
Cleanliness: 6.8
Service: 9.6
Location: 9.7
Room Quality: 8.3
Amenities: 9.2
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 9.8
W
William • couple • us
8
Good but slight improvements could make it better.
Pros:

Location and handicap parking. Coffee 24/7 and a great breakfast which saves time when on the road. Clean and responsive staff.
Recommendations: install grab bars in all bathrooms.

Cons:

No grab bars in bath, toilet too low.

2026-11-01 • via Nuitee
R
Roger • couple • us
10
2026-10-08 • via Nuitee
D
Discover31843281870 • Couples
10
Awesome
Pros:

Krishna he has great hospitality he made the experience awesome.

2026-08-08 • via Tripadvisor
M
Mike • family_with_children • us
4
Very disappointed in our stay , first the mold issue and then the miscommunication between your staff.
Pros:

The pool and hot tub and location.

Cons:

The SFG ( suspicious Funkel growth ) mold in the #230 apartment bathroom. Then having 2 visits to our new apartment #212 after being relocated. Once by another person given the same room as us and then by your staff to reassure that we were in the new room. Next it was being locked out of the new apartment because your staff canceled all the keys to the apartment. This was not a very pleasant experience for my family.

2026-07-20 • via Nuitee
W
wendy • extended_group • us
7
Pros:

Location

Cons:

Interior needs some work. Looking old and worn

2026-07-18 • via Nuitee
S
Sandra • couple • us
10
2026-07-17 • via Nuitee
B
Brigitte • couple • us
10
This is a great place to stay!!
Pros:

The breakfast was very good and had alot of choices. The hotel and the rooms are always clean and fresh. The pool and Hot tub are always clean and in good condition.

Cons:

NA

2026-07-09 • via Nuitee
R
Robert • extended_group • us
8
2026-07-02 • via Nuitee
K
Kiev • couple • us
6
2026-06-26 • via Nuitee
A
Albert • solo_traveller • us
2
Pros:

Location

Cons:

Toilet didn't fill ,tv didn't work had to have manager fix same. Cleanliness border line.reception language problem. Not enough staff to supervise facility
Breakfast skipped due to crowd and poor amenities

2026-06-21 • via Nuitee
H
Hubert • couple • us
7
It’s ok.
Pros:

Location was good. Bed was clean. But mattress was older
Breakfast was as expected. So so

2026-06-16 • via Nuitee
S
Steven • couple • us
10
The staff was great.the hotel was very nice
Pros:

Everything was great

2026-06-15 • via Nuitee
E
Eric • solo_traveller • us
10
2026-06-14 • via Nuitee
7
752balakrishnap • Family
10
Excellent stay very friendly staff
Pros:

It was really well maintained and all the staff was very friendly and the vreakfast was really good. I really like the hot tub they have it was very good they took care as a family.

2026-06-03 • via Tripadvisor
S
Sharon • solo_traveller • us
10
2026-06-02 • via Nuitee
S
Stallman • couple • us
10
2026-06-01 • via Nuitee
M
Miesha • solo_traveller • us
10
2026-05-30 • via Nuitee
S
sevastianac2022 • Friends getaway
10
One of the best I've stayed in.
Pros:

We were created by Adam whom was amazing! We stayed for 2 nights and he made us feel welcomed and was very respectful! The rooms were clean, breakfast was great as well everything was very clean! The location is great around everything very happy with my choice and the hotel itself.

2026-05-03 • via Tripadvisor
C
Christopher • couple • us
10
2026-04-23 • via Nuitee
S
Steven • couple • us
10
We will definently stay again.
Pros:

It was great.

2026-04-20 • via Nuitee