Palette Near SOGO KL Formerly Campbell Hotel

Hotels
•
OYO Rooms
6.7 (1632 reviews)
1, Kompleks Campbell, Lorong Tuanku Abdul Rahman, Chow Kit, Kuala Lumpur , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Delicious breakfast varieties
Cons:
Cleanliness issues
Noisy environment
Inconsistent room quality

Categories

Cleanliness
4.85
Dirty rooms with cockroaches mentioned in reviews.
Service
8.31
Staff were accommodating and understanding, especially during breakfast.
Location
8.35
Convenient location near malls and food stalls.
Room Quality
5.31
Many complaints about room conditions including noise and broken fixtures.
Amenities
6.34
Amenities were standard but improvements needed.
Value for Money
6.8
A reasonable value but with several caveats.
Food and Beverage
7.35
Breakfast varieties improved, although some guests had negative experiences.
Overall Experience
6.32
Mixed reviews with significant issues in cleanliness but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:29

Property Description

Prime Location in Shopping District
Located in Jalan Tunku Abdul Rahman shopping district, our hotel allows guests to indulge in retail therapy within walking distance.

Comfortable Rooms with Modern Amenities
Our fully air-conditioned rooms are equipped with flat-screen TVs, electric kettles, and free toiletries for a convenient stay.

Convenient Facilities and Services
From all-day dining at Campbell Coffee House to well-equipped meeting facilities, our hotel offers a range of services to cater to your needs.

Book now for a delightful stay at The Grand Campbell Hotel Kuala Lumpur and experience the best of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 7 per stay.

Location

Guest Reviews

6.7
Based on 1632 reviews
Cleanliness: 4.85
Service: 8.31
Location: 8.35
Room Quality: 5.31
Amenities: 6.34
Value for Money: 6.8
Food and Beverage: 7.35
Overall Experience: 6.32
E
E.SAMUDIN • couple • my
9
Pros:

Good near sogo,

2026-07-23 • via Nuitee
R
Ruben • solo_traveller • fr
1
Atroce
Pros:

Rien

Cons:

Tout

2026-07-19 • via Nuitee
M
Mustafar • couple • my
9
2026-07-18 • via Nuitee
A
Ahmad Azmi • extended_group • my
1
Not recommended
Pros:

Nothing

Cons:

Hospitality. Cancelled my paid booking. Replace with room without a cond. Receptionist male should not be there. Very very very bad

2026-07-16 • via Nuitee
N
Normi • solo_traveller • my
1
2026-07-15 • via Nuitee
M
MOHD FAUZI BIN YUSOF • solo_traveller • my
6
2026-07-14 • via Nuitee
H
HERMAYATI • family_with_children • my
7
2026-07-14 • via Nuitee
S
Siti • solo_traveller • my
7
Pros:

Rate, location and cleanliness.

Cons:

Reception counter, PIC not available when want to validate the parking. Need to wait for approx. 20 min.
(during early morning)

2026-07-10 • via Nuitee
S
s • couple • my
1
Bad
Pros:

I've been scammed

Cons:

Bad

2026-07-09 • via Nuitee
H
Hoang Ngan • extended_group • vn
5
Hơi thất vọng
Pros:

Trên booking thì có ăn sáng nhưng đến khi check in thì không có ăn sáng và ko có thông báo rõ ràng

Cons:

Địa điểm rất tiện nghi xung quanh nhưng các tiện ích của khách sạn thì thất vọng, nhưng may nhân viên lễ tân rất thân thiệ và hỗ trợ khách

2026-07-06 • via Nuitee
M
Muji • family_with_children • my
1
not interested hotel
Pros:

my room is include the breakfast but the hotel not give the breakfast to customer because they have internal issue.so the hotel ask me claim refund for breakfast with booking.com

Cons:

poor service

2026-07-02 • via Nuitee
E
E.SAMUDIN • couple • my
7
Pros:

Of course easy
Shop lot, mall and easy to find meal and everything

2026-07-02 • via Nuitee
S
SITI ZULAIKHA BINTI ZABIDI • solo_traveller • my
4
Pros:

Bad.

2026-07-01 • via Nuitee
M
Milee Maizum • solo_traveller • my
7
keseluruhan baik
Pros:

harga yg munasabah

Cons:

pemandangan belakang

2026-07-01 • via Nuitee
M
Mohd Faisal • solo_traveller • my
7
2026-06-30 • via Nuitee
I
Irwin • family_with_children • my
7
2026-06-28 • via Nuitee
M
Mohd Nazaruddin • solo_traveller • my
1
Pros:

Hotel sanggat teruk macam sarang pelacurandan reseption warga asing

2026-06-23 • via Nuitee
I
izuan • solo_traveller • my
6
2026-06-18 • via Nuitee
N
Nik Azira • solo_traveller • my
7
2026-06-18 • via Nuitee
J
Junainah • solo_traveller • my
4
Pros:

Near at shopping mall

Cons:

A lot of cockroach at bedroom and bathroom and small space

2026-06-17 • via Nuitee