Palette Near Petronas Twin Tower Formerly Campbell Hotel

Hotels
OYO Rooms
6.7 (1594 reviews)
1, Kompleks Campbell, Lorong Tuanku Abdul Rahman, Chow Kit, Kuala Lumpur , Kuala Lumpur , my

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Delicious breakfast varieties
Cons:
Cleanliness issues
Noisy environment
Inconsistent room quality

Categories

Cleanliness
4.85
Dirty rooms with cockroaches mentioned in reviews.
Service
8.31
Staff were accommodating and understanding, especially during breakfast.
Location
8.35
Convenient location near malls and food stalls.
Room Quality
5.31
Many complaints about room conditions including noise and broken fixtures.
Amenities
6.34
Amenities were standard but improvements needed.
Value for Money
6.8
A reasonable value but with several caveats.
Food and Beverage
7.35
Breakfast varieties improved, although some guests had negative experiences.
Overall Experience
6.32
Mixed reviews with significant issues in cleanliness but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:29

Property Description

Prime Location in Shopping District
Located in Jalan Tunku Abdul Rahman shopping district, our hotel allows guests to indulge in retail therapy within walking distance.

Comfortable Rooms with Modern Amenities
Our fully air-conditioned rooms are equipped with flat-screen TVs, electric kettles, and free toiletries for a convenient stay.

Convenient Facilities and Services
From all-day dining at Campbell Coffee House to well-equipped meeting facilities, our hotel offers a range of services to cater to your needs.

Book now for a delightful stay at The Grand Campbell Hotel Kuala Lumpur and experience the best of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 7 per stay.

Location

Guest Reviews

6.7
Based on 1594 reviews
Cleanliness: 4.85
Service: 8.31
Location: 8.35
Room Quality: 5.31
Amenities: 6.34
Value for Money: 6.8
Food and Beverage: 7.35
Overall Experience: 6.32
T
TAUFIKLUBIS solo_traveller my
7
2026-05-09 via Nuitee
R
Ruziah solo_traveller my
9
2026-05-05 via Nuitee
Y
yu jie solo_traveller my
1
2026-05-05 via Nuitee
N
NORMA family_with_children my
5
Pros:

The room full with cockroaches. But the staff give me a good services. They arranged me to another room but don't have any refrigerator.

2026-05-04 via Nuitee
J
Jinggo Force solo_traveller my
10
2026-05-03 via Nuitee
C
Cik Sempurna solo_traveller my
1
Pros:

I am writing to lodge a formal complaint regarding my recent booking at The Campbell Kuala Lumpur, which was unexpectedly cancelled by the hotel without prior notice.
I arrived at the hotel late last night, only to be informed that my booking had been cancelled and that the hotel was fully occupied. As a result, I was denied check-in despite having a confirmed reservation. This situation caused significant inconvenience, as I was forced to urgently search for alternative accommodation at a late hour.
The hotel informed me that a refund would be issued; however, I would like to formally request that Booking.com ensure my full refund is processed immediately. Additionally, I hope that appropriate action will be taken against the hotel for this unacceptable handling of confirmed bookings.
I am a regular customer of Booking.com, and I trust that this matter will be taken seriously and resolved promptly.
Thank you for your attention to this issue. I look forward to your urgent response.

2026-05-02 via Nuitee
N
Nurul Akma couple my
6
2026-04-30 via Nuitee
H
Hashim couple my
6
Overall ok,repeated over and over because location near sogo n pasar malam jalan tar.
Pros:

Location

Cons:

Found stain at comforter.myb it was not changed.the toiletries also limited.got only 1 shampoo n 1 soap each te i check in

2026-04-29 via Nuitee
R
Rohani solo_traveller my
7
Pros:

Food delicious

2026-04-28 via Nuitee
M
Mustafar couple my
9
Pros:

Kemudahan parking, senang untuk cari makan

2026-04-28 via Nuitee
Z
Zack couple my
5
2026-04-27 via Nuitee
N
Nik Mohd Nasir solo_traveller my
8
2026-04-25 via Nuitee
R
ROSLAN family_with_children my
9
I like to choose the accommodation closest to our family affairs
Pros:

Room very nice, location; the place suits my purpose, breakfast good and enough, according to the taste of our family

Cons:

I always get a room on the top floor
but that is less important because there is an elevator. We don't have to climb the stairs

2026-04-24 via Nuitee
R
Rohaizi solo_traveller my
7
2026-04-22 via Nuitee
R
Rohaizi solo_traveller my
6
2026-04-22 via Nuitee
N
Nur family_with_children my
3
2026-04-20 via Nuitee
S
SYED JAAFAR solo_traveller my
8
2026-04-20 via Nuitee
S
SuFFiaN family_with_children my
1
2026-04-20 via Nuitee
T
Ton solo_traveller nl
6
Redelijk hotel met goed personeel en uitstekende locatie om de stad in te gaan.
Pros:

Het ontbijt buffet was goed. Het personeel is zeer vriendelijk en behulpzaam. Problemen werden keurig en snel opgelost.
Uitstekende locatie om de stad in te gaan.

Cons:

Het hotel is nog wel verpauperd. Duidelijk te merken dat een nieuw bedrijf het heeft overgenomen en nog te maken heeft met de gevolgen van het eerdere management

2026-04-19 via Nuitee
M
Mohd Azmi solo_traveller my
8
2026-04-19 via Nuitee