Imperial Hotel

Hotels
SGE Hotels
7.2 (121 reviews)
Fraser Square, Fort William, Scotland, PH33 6DW , Fort William , GB

Facilities

Meeting rooms
Free WiFi
Luggage storage
Wheelchair accessible
Breakfast available (surcharge)
Library
Safe-deposit box at front desk
Front desk (limited hours)
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Great location
Standard service in line with rating
Cons:
Poor cleanliness
Dated facilities
Poor food quality

Categories

Cleanliness
5.3
Issues raised regarding the cleanliness of rooms, with black stuff in the bath and dated facilities.
Service
10
Standard quality for this hotel tier, though there were some issues with communication.
Location
9.8
Hotel in a great position, walking distance to the centre is around 50 metres.
Room Quality
6.3
Rooms were described as dated and not as depicted online.
Amenities
8.3
Basic amenities available, but overall quality was not satisfactory.
Value for Money
7.3
Cost was quite high for the quality of the lodging.
Food and Beverage
4.3
Food quality was poor, with specific complaints regarding breakfast.
Overall Experience
6.3
Overall experience was painful, citing multiple issues throughout the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:20

Property Description

Convenient Amenities - Enjoy complimentary wireless internet and excellent wedding services during your stay at the Imperial Hotel.

Dining Experience - Indulge in culinary delights at Blue Restaurant or opt for the convenience of room service. Unwind with a refreshing drink at the bar/lounge.

Comfortable Accommodations - Choose from 36 well-equipped guestrooms with flat-screen TVs, free Wi-Fi, and modern bathrooms.

Imperial Hotel in Fort William offers a perfect blend of convenience and comfort. Book now for a memorable stay near popular attractions like Ben Nevis and Loch Linnhe.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Property follows regional sanitization guidelines We're Good To Go (UK)

See all policies

Location

Guest Reviews

7.2
Based on 121 reviews
Cleanliness: 5.3
Service: 10
Location: 9.8
Room Quality: 6.3
Amenities: 8.3
Value for Money: 7.3
Food and Beverage: 4.3
Overall Experience: 6.3
P
Peter
10
Pros:

Great location

2025-10-09 via Nuitee
M
Mark
10
Pros:

The hotel is clean and organised. The staff were very friendly and helpful

2025-10-08 via Nuitee
R
Rhonda
10
Nice hotel!
Pros:

Room was cozy. Small “issue” was the heater didn’t heat all the way to the top, but wasn’t a huge problem for us. Staff was super friendly and good was great!

2025-10-08 via Nuitee
J
Joseph
4
Pros:

.

2025-09-28 via Nuitee
R
Richard
6
Pros:

Relatively older building. Beds and room was ok. On the small side.

2025-09-16 via Nuitee
R
Rafael
10
Pros:

Great place to stay

2025-09-15 via Nuitee
M
Marjorie
6
Pros:

There is no lift. The restaurant was fine. The cost was quite high for the quality of the lodging.

2025-09-06 via Nuitee
M
Mark
8
Pros:

Hotel in a great position, walking distance to the centre is around 50 metres.

2025-08-19 via Nuitee
F
fran
6
Pros:

Difficuly parking had to drive around 3 times to find a space. Front of the hotel closed off for work being done had to come in a side door snd through the restaurant. Very dated hotel i sat on a leather sofa on the reception area and it was sticky to touch. Rooms were very dated. Black stuff in the bath, looked like someone had tried clean it bit not well enough . Hairdryer from the 1960's felt like it was going to blow. Had to call a dentist as we had an emergency, called the number on the hotel information book in the room. The dentist had retired 4 years ago. I woke him up.

2025-08-08 via Nuitee
V
Verified traveler
2
Avoid at all costs!
Pros:

When we arrived the receptionist ask to pay before receiving keys. The room looks nothing like the one depicted in the advertising on the website or on the pictures on Hotels.com, total fraud. The room faced the rear of a restaurant where the garbage bins are and where the employees smoke and talk loudly all night. The beds had old and caved mattresses. The shower was not working. We got instructions to open the tap water in order to get some pump working and wait till water got to the shower. Then water was cold. Food looked bad and one of us got a long Curley hair in the fried eggs. We left breakfast (paid for) to another place.
Painful experience all around.

2025-07-11 via Nuitee
G
George family
4
Pros:

Very dated and tired.

2025-06-15 via Nuitee
K
Kim-Trang
4
Pros:

Our first room we were assigned smelled poorly so we requested a refund and was offered a different room. the next room was fine but the pillows were unsupportive and the bathroom sink had trouble draining.

2025-06-10 via Nuitee
R
ROSABEL
4
Pros:

No hot water

2025-05-26 via Nuitee
M
Mary friends
6
Pros:

The building is older and a remodel was attempted. There is no lift so be able to carry your bags. The room was hot and when the window was opened there was no screen and it opened into a road with trash bins. The beds and linens were clean and in good condition. The parking is limited. We did not try the onsite dinner or bar.

2025-05-21 via Nuitee
S
Simona family
10
Pros:

Excelent. Easy .

2025-05-18 via Nuitee
B
Bruce
10
Lovely hotel near center of village
Pros:

Nice hotel just near the High Street. nice bar. We had a very large room with a large, comfortable bed. Couldn’t figure out how to start the Jacuzzi, which was a downside, and the absence if a real shower was somewhat odd these days. I do recommend the hotel as clean and orderly.

2025-05-15 via Nuitee
J
Jennifer partner
6
Pros:

Ok, if you don’t mind cold showers with no water pressure.

2025-05-12 via Nuitee
N
Nova partner
8
Pros:

The rooms are comfortable and clean, the only problem was the mixer for the shower was broken and it was almost impossible to get steadyhot water

2025-05-04 via Nuitee
J
Jonathan partner
10
Pros:

Walking distance to all the restaurants and pubs.

2025-05-03 via Nuitee
T
Teresa
8
Pros:

This hotel is convenient to the train station and the main street with the restaurants and pubs. It is a nice hotel, a little tired. But perfect for our one night stay. The pubs and restaurants were nice and easy to get to.

2025-05-03 via Nuitee