Shangri-La Hefei

Hotels
•
Shangri-La Group
8.7 (39 reviews)
No.256 Suixi Road , Hefei , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good amenities
Cons:
Cigarette smell in hallways
Issues with deposit return
Weak coffee for breakfast

Categories

Cleanliness
7.81
The hallways smell of cigarette smoke.
Service
9.28
The service staff is good and friendly.
Location
9.12
Standard quality for this hotel tier.
Room Quality
8.97
The room size & bed size are good/bigger & spacious.
Amenities
9.1
Amenities like sauna and pool available.
Value for Money
9.26
Good price-quality relationship.
Food and Beverage
7.31
The coffee for breakfast is not bold & good enough.
Overall Experience
8.78
Overall good experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:22

Property Description

Luxurious Rooms with Stunning Views
Shangri-La Hotel, Hefei boasts rooms with breathtaking garden and city views through floor-to-ceiling windows, seamlessly blending modern design with traditional Hui culture.

Relaxation and Wellness Amenities
Indulge in the indoor pool, fitness center, sauna, and massage treatments for a truly rejuvenating experience. Let the travel desk assist in planning your adventures while children enjoy dedicated facilities.

Culinary Delights
Savor authentic Hui and Cantonese cuisine at Yangzi Xuan or opt for international dishes with flair at Café Wan. Your taste buds are in for a treat at Shangri-La Hotel, Hefei.

Book now to experience the epitome of luxury and hospitality at Shangri-La Hotel, Hefei.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HFE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 39 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.12
Room Quality: 8.97
Amenities: 9.1
Value for Money: 9.26
Food and Beverage: 7.31
Overall Experience: 8.78
M
mikki • solo_traveller • my
10
⭐️👍
Pros:

⭐️👍

Cons:

⭐️👍

2025-12-23 • via Nuitee
S
SA • family_with_children • ar
10
Muy confortable. Buena relación precio-calidad
Pros:

El lobby, el desayuno, la ducha

Cons:

Hace falta renovar los colchones y los pasillos hacia las habitaciones huelen a humo de cigarrillo

2025-10-26 • via Nuitee
D
Daniela • family_with_children • de
8
Top
Pros:

Sauna,pool u d die Öffnungszeiten von beidem, sehr freundliches Personal. Der Horizonclub ist super.

2025-10-11 • via Nuitee
B
Brahim • solo_traveller • be
9
2025-10-09 • via Nuitee
W
Wai Fong Annie • couple • my
9
Will book again this hotel when visit hefei.
Pros:

The room size & bed size is good/bigger & spacious. Nice furniture. The service staff is good.

Cons:

The coffee for breakfast is not bold & good enough, hope can improve for an international 5 star hotel.

2025-09-16 • via Nuitee
A
Abhilash • couple • in
5
I paid 1000 yuan deposit on 19/7/24. Still the money has not credited back to my account.
Pros:

Okay. But I paid 1000 yuan deposit on 19/7/24. Still the money has not credited back to my account.

Cons:

I paid 1000 yuan deposit on 19/7/24. Still the money has not credited back to my account.
When I contact shangrilla no proper response.

2025-08-15 • via Nuitee
Z
Zi • couple • cn
10
2025-07-01 • via Nuitee
T
Theng • young couple • fr
9
Superb
2025-03-05 • via Nuitee
T
Theng • young couple • fr
9
Superb
Cons:

Wifi is slow, sometimes not have wifi in room.😠
I must use my own 5G

2025-02-27 • via Nuitee
L
Linda • young couple • gb
8
Very good
2025-02-07 • via Nuitee
S
Smarter Power
10
Pros:

good

2024-12-02 • via Nuitee
C
Christine • review category business travellers • tw
8
Very good
2024-09-19 • via Nuitee
V
Verified traveler
8
Pros:

Hotel service is perfect. I appreciate Jack, Dunkan and all other people. Food is nice. Thank you very much.

2024-09-04 • via Nuitee
H
Howard • review category business travellers • us
8
Very good
2024-08-16 • via Nuitee
A
ANTIPAS IV
10
Great hotel to stay at in Hefei
Pros:

The room-cleaning lady and restaurant staff were very friendly and accommodating. Excellent service!

2024-06-24 • via Nuitee
S
Steve • review category business travellers • ke
4
Disappointing
2024-05-27 • via Nuitee
V
Verified traveler
8
excellent room, but not a non-smoking hotel
Pros:

Hotel service / room / breakfast were really nice, but the cigarette smoke even in the lobby was really bothersome. This should be declared as a NON SMOKING HOTEL similar to Shangri-La in Pudong-Shanghai,

2024-05-02 • via Nuitee
P
Peter • young couple • us
10
Exceptional
2024-03-13 • via Nuitee
K
Kunal • review category business travellers • au
10
Exceptional
Pros:

Staff was very helpful they made sure I was comfortable and don't face any issues throughout my stay.

2024-01-20 • via Nuitee
K
Kash_p • family with young children • fr
9
Superb
2023-12-05 • via Nuitee